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ERP Systems Superuser

Swift Group Ltd -
Kingston upon Hull

Quick apply

Job details

Full-time

Qualifications

Power BI
Supply chain
ERP systems
Business processes
Analysis skills
Continuous improvement
Supply chain management
Organisational skills
IT
Swift
Communication skills

Full job description

ERP Systems Superuser – Production

Location: HU16 4JX
Contract: Full Time, Permanent

Join a Business Transforming its Future

Swift is the UK's leading leisure vehicle manufacturer, renowned for innovation, quality craftsmanship, stylish design and exceptional customer service. With approximately 1,100 employees based primarily at our East Yorkshire manufacturing facility, alongside a network of hire depots across the UK, we continue to invest in our people, processes and technology to support future growth.

As part of a major business transformation programme, Swift is implementing Microsoft Dynamics 365 (Finance & Supply Chain Management, Field Service and Power BI), replacing a bespoke business system that has supported the organisation for more than 20 years.

We are now seeking an ERP Systems Superuser – Production to become a key member of our Manufacturing team, supporting the successful adoption, optimisation and continuous improvement of our new ERP platform.

The Opportunity

This is an exciting opportunity for an experienced ERP user with a manufacturing background to become the subject matter expert for Dynamics 365 within our Production and Manufacturing functions.

You will play a critical role in ensuring the effective day-to-day operation of the system, supporting colleagues, identifying process improvements and acting as the vital link between operational teams and IT.

Working closely with Business Analysts and key stakeholders across the business, you will help ensure our new ERP solution delivers maximum value, efficiency and operational performance.

Key Responsibilities

ERP Process Ownership

Take ownership of end-to-end process flow within Dynamics 365 for Production and Manufacturing.
Monitor system performance and process effectiveness, identifying bottlenecks, failures and inefficiencies.
Use data and operational insight to drive improvements that enhance productivity and reduce delays.
Ensure adherence to standardised processes and best practice within the ERP environment.

System Monitoring and Issue Resolution

Monitor and troubleshoot ERP-related system activities and background processing.
Support critical manufacturing processes including:
- Works Order creation and completion
- Production and inventory transactions
- Costing processes
- Asset status management
Investigate and resolve issues relating to:
- Data quality
- System configuration and parameters
- Transaction failures
- Process flow disruptions
Escalate complex issues appropriately while ensuring minimal impact on operations.

User Support and Training

Act as the first point of contact for Dynamics 365 queries within Production and Manufacturing.
Provide first-line support and troubleshooting for day-to-day system issues.
Support user onboarding and training activities.
Coach colleagues on system best practice and promote consistent use of Dynamics 365.
Encourage high standards of transactional accuracy and compliance.

Continuous Improvement and Change

Work closely with IT Business Analysts to identify and implement process improvements.
Support User Acceptance Testing (UAT) for system enhancements and upgrades.
Validate that system changes meet operational requirements.
Assist with business readiness activities for system releases and process changes.
Drive continuous improvement initiatives that improve efficiency and user experience.

About You

You will be a proactive and solutions-focused individual with a strong understanding of manufacturing processes and ERP systems. You will enjoy solving problems, supporting colleagues and using data to drive operational improvements.

Essential Knowledge and Experience

Experience working within a Manufacturing or Production environment.
Practical experience using ERP systems as part of a day-to-day operational role.
Good understanding of manufacturing business processes and workflows.
Experience supporting users and acting as a key point of contact for system-related queries.
Understanding of data accuracy, process compliance and reporting requirements.

Desirable Experience

Experience using Microsoft Dynamics 365 Finance & Supply Chain Management.
Involvement in ERP implementations, upgrades or business transformation projects.
Experience supporting process improvement initiatives within a manufacturing environment.

Skills and Competencies

Strong analytical and problem-solving abilities.
Excellent communication skills with the ability to explain technical concepts to non-technical users.
Strong attention to detail and commitment to data accuracy.
Ability to build positive working relationships across departments.
Effective organisational skills with the ability to manage multiple priorities.
Proactive approach to continuous improvement and change.

Why Join Swift?

This is a unique opportunity to play a key role in one of the most significant technology and business transformation projects in the company's history.

You will have the opportunity to:

Become a recognised Dynamics 365 subject matter expert.
Influence how technology supports manufacturing operations.
Drive process improvements that deliver measurable business benefits.
Work closely with operational leaders and IT specialists.
Develop your skills within a market-leading UK manufacturer.

If you are passionate about manufacturing systems, process improvement and supporting operational excellence, we'd love to hear from you.

Apply today and help shape the future of manufacturing at Swift.

Quick apply

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