Personal banking advisor Work, Jobs in Coventry, Eng (with Salaries)

Customer Service Telephone Advisor - Coventry
Coventry Building Society —Coventry
- £28,175 a year
- Weekend availability
- Customer service
- IT
- Communication skills
- Free parking
3d
Customer Service Telephone Advisor - Coventry
The Co-operative Bank —Coventry
- £28,175 a year
- Weekend availability
- Customer service
- IT
- Communication skills
- Free parking
3d
Marcus by Goldman Sachs, Fraud Investigations and Operations Team Leader, Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Employee assistance programme
Team Leader Fraud Telephony
BNP Paribas —Solihull
- Full-time
- Hybrid work
- Management
- Organisational skills
- Financial services
- Employee discount
10d
Marcus by Goldman Sachs, Operational Risk Analyst, Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Presentation skills
- Communication skills
- Banking
- Employee assistance programme
Associate Consultant, Insolvency Support Team
Teneo —Birmingham
- Hybrid work
- Microsoft Office
- Data entry
- Communication skills
12d
New Business Relationship Manager - Birmingham
Allica Bank —Birmingham
- Full-time
- Hybrid work
- Communication skills
- Banking
Banking Associate / Senior Associate
Gateley —Birmingham
- Hybrid work
- Banking
- Negotiation
- Annual leave
- Employee assistance programme
Director Business Development
Nationwide Building Society —Birmingham
- £70,000 - £90,000 a year
- Full-time
- Travel
- Financial services
- Business
Marcus by Goldman Sachs, Call Center Representative, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Communication skills
- Banking
- Employee assistance programme
6d
Marcus by Goldman Sachs, Customer Operations Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Mentoring
- Communication skills
- Employee assistance programme
Marcus by Goldman Sachs, Contact Centre QA Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
Tramps Data & Systems Manager
Cushman & Wakefield —Birmingham
- Microsoft Excel
- English
- IT
Quick apply
Technical Account Manager
JLL —Birmingham
- Maintenance
- HVAC
- Financial services
Asset & Wealth Management - Software Engineer - Vice President - Birmingham
Goldman Sachs —Birmingham
- Full-time
- Management
- Computer Science
- Master's degree
- Employee assistance programme
Technical Account Manager
JIK-Integral UK Limited —Birmingham
- Full-time
- Maintenance
- HVAC
- Financial services
Quick apply
Corporate Tax, Senior Manager
KPMG —Birmingham
- Full-time
- Hybrid work
- Analysis skills
- Accounting
- In-person
- Annual leave
- Employee assistance programme

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Customer Service Telephone Advisor - Coventry
Coventry Building Society —Coventry
It will be the first point of contact for our customers, problem solving and educating customers on safer ways of banking as well as providing protection from…
£28,175 a year
3d
Customer Service Telephone Advisor - Coventry
The Co-operative Bank —Coventry
It will be the first point of contact for our customers, problem solving and educating customers on safer ways of banking as well as providing protection from…
£28,175 a year
3d

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personal banking advisor jobs near coventry, eng

Customer Service Telephone Advisor - Coventry

Coventry Building Society -
Coventry

Apply Now

Job details

Full-time
£28,175 a year
3 days ago

Benefits

Free parking
Company pension

Qualifications

Customer service
IT
Communication skills
Banking

Full job description

About the role

To continue our commitment to ensure our customers receive an exceptional level of service our Customer Service Contact Centre is growing and are looking for customer focused, friendly and helpful people to join them, to support our Co-operative Bank calls. Our fast paced, team orientated and supportive environment is really at the heart of our customer service.

This role will involve taking high volumes of inbound calls from lots of different and identifying customers’ banking needs, whilst guaranteeing the right outcome for our customers and the bank. It will be the first point of contact for our customers, problem solving and educating customers on safer ways of banking as well as providing protection from scam and fraud attacks, helping keep their money safe.

It will involve multi-tasking across different systems whilst providing high quality customer service and learning new skills that will develop knowledge and capabilities, including identifying, preventing and stopping financial crime.

As the role grows training and support will be given to deal with other queries, like opening accounts or supporting our customers through more difficult, challenging and sensitive situations.

Our benefits include:

28 days holiday a year plus bank holidays and a holiday buy/sell scheme
Annual discretionary bonus scheme
Personal pension with enhanced contributions
Maternity, paternity and shared parental leave
Extensive wellbeing support
Life assurance (6 times annual salary)

Find out more about the fantastic benefits of joining Coventry Building Society Group here.

We reserve the right to close this advert early if we receive a high volume of suitable applications

About you

For this role you'll be a people person with good experience of interacting with customers and providing great service in a busy environment. Phone experience isn’t essential as you’ll receive full training on our systems and services but it's important that you can engage with a diverse range of people, find out how to help them best and give them a great experience with us.

For this role you’ll need to have:

Strong experience in a customer based role
Experience of interacting directly with customers and providing a great service on a daily basis
Ability to follow and understand policies and processes
A background of working in a fast paced environment and achieving targets or deadlines
Good communication and problem solving skills
Good IT skills and a demonstrable ability to learn and use new systems
Good accuracy and attention to detail

Experience in these areas would be helpful:

Banking or call centre experience
The ability to deal with more complex queries / complaints
Experience in dealing with challenging or vulnerable customers

Start date for the role is the 7th September 2026 with your first 12 weeks consisting training and support onsite to get you taking your first calls independently. Once you revert to hybrid we’ll ask you to at least spend 50% of your working time with us in Coventry House, in Binley. Here you'll spend time with your team, enjoy free car parking, a self-service restaurant, multi faith room, well-being and games room!

Working pattern after training will be Monday - Friday 8am - 6pm and every other Saturday and Sunday 9am-5pm (with days given back in the week)

About us

In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey.

Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.

We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.

We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.

Flexibility and why it matters

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.

Proud to be a Disability Confident Committed Employer

We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.

Feedback

We are currently receiving a high number of applications for our roles and, while we review each one carefully against the advertised criteria, unfortunately we're unable to provide individual feedback. We will contact shortlisted candidates directly.

Location

Coventry-Binley Business Park

Apply Now

Refine Your Search

personal banking advisor jobs in coventry, eng

Customer Service Telephone Advisor - Coventry

Customer Service Telephone Advisor - Coventry

Marcus by Goldman Sachs, Fraud Investigations and Operations Team Leader, Analyst, Birmingham

Team Leader Fraud Telephony

Marcus by Goldman Sachs, Operational Risk Analyst, Analyst, Birmingham

Associate Consultant, Insolvency Support Team

New Business Relationship Manager - Birmingham

Banking Associate / Senior Associate

Director Business Development

Marcus by Goldman Sachs, Call Center Representative, Birmingham

Marcus by Goldman Sachs, Customer Operations Manager, Associate, Birmingham

Marcus by Goldman Sachs, Contact Centre QA Manager, Associate, Birmingham

Tramps Data & Systems Manager

Technical Account Manager

Asset & Wealth Management - Software Engineer - Vice President - Birmingham

Technical Account Manager

Corporate Tax, Senior Manager

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