Account resolution specialist Work, Jobs in Coventry, Wmd (with Salaries)

Senior Customer Service Advisor
Barclays —Coventry
- £27,700 a year
- Weekend availability
- Banking
- Life insurance
Invoicing Support
Cadent Gas —Coventry
- £34,356 - £40,419 a year
- Hybrid work
- Data analysis skills
- Continuous improvement
- Training & development
- Employee discount
4d
Accounts Payable Supplier Reconciliation & Query Resolution Specialist
The Watches of Switzerland Group —Carlton
- Communication skills
- Employee assistance programme
Dispute Resolution Services - Universal Credit Decision Maker - Executive Officer - National
Department for Work and Pensions —Birmingham
- £32,137 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- In-person
- Annual leave
- Employee assistance programme
13d
Invoice to Cash Specialist
Parker Hannifin Corporation —Coventry
- Full-time
- Customer service
- Data analysis skills
- Analysis skills
Customer Service Specialist
H.B. Fuller —Tamworth
- Spanish
- English
- Communication skills
6d
Specialist Customer Service Advisor
Cromwell —Wigston Magna
- CRM software
- Organisational skills
- Communication skills
- Employee assistance programme
Account Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Full-time
- In-person
- Communication skills
Quick apply
M365 Modern Workspace Specialist
Warwickshire Police —Leek Wootton
- £50,949 - £57,186 a year
- Full-time
- Hybrid work
- Continuous improvement
- SharePoint
- Communication skills
7d
Sales Support Specialist – Partner Alliance
CSafe Global —Redditch
- Microsoft Powerpoint
- Microsoft Excel
- Salesforce
Quick apply
Commercial Manager
Equans —Birmingham
- Full-time
- Microsoft Word
- Computer literacy
- Business development
- Annual leave
- Employee assistance programme
Customer Services Supervisor
DHL Supply Chain —Banbury
- £35,901 a year
- Monday to Friday
- Training & development
- Free parking
- Annual leave
Accounts Payable Specialist (FTC) - Grenade
Mondelēz International —Birmingham
- Full-time
- Continuous improvement
- Communication skills
- Time management
- Annual leave
Digital Support Specialist
Flannery Plant Hire —Sutton Coldfield
- CAD
- Engineering
- In-person
- Annual leave
- Employee assistance programme
14d
Accounts Payable Specialist
621 Druck Limited —Leicester
- Full-time
- Data analysis skills
- Analysis skills
- Bachelor's degree
Service Desk Analyst
Rubix —Birmingham
- Full-time
- Microsoft Outlook
- Mentoring
- Communication skills
Risk Assessor
Churchill Group —Birmingham
- Computer literacy
- Databases
- Computer skills
- Health & wellbeing programme
- Employee discount
Private Patient Co-ordinator
Spire Healthcare —Birmingham
- Full-time
- CRM software
- Sales
- Communication skills
- Free parking
- Annual leave
4d
Sales Support & Customer Care Specialist-12 Month FTC
IPL Schoeller —Tamworth
- CRM software
- Continuous improvement
- Organisational skills
Quick apply
Area Sales Manager
Epwin Group PLC —Tamworth
- Full-time
- Microsoft Powerpoint
- Business development
- Leadership
Quick apply
12d

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account resolution specialist jobs near coventry, wmd

Senior Customer Service Advisor

Barclays -
Coventry

Apply Now

Job details

Permanent
£27,700 a year

Benefits

Company pension
Private medical insurance
Life insurance

Qualifications

Live chat
Stakeholder collaboration
Stakeholder liaison
Process improvement
Risk management
Customer interaction
Banking

Full job description

Date live: 06/08/2026

Business Area: BUK Customer Care UK

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000111302

Join us at Barclays as a Senior Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers with more complex queries or needs, this is your chance to bring your passion for helping people to a role where your empathy, dedication and exceptional customer service can truly shine. You’ll be the friendly face for our Retail Banking customers in branch or at one of our local hubs, offering expertise, guidance and support with every interaction.

As part of our Customer Care team, you’ll work 5 days per week, including some weekends, and start with a competitive salary of £27,700. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us.

At Barclays, we’re not just offering you a role—we’re offering you a career.

This role is based in Coventry.

Purpose of the role

To provide exceptional customer service while resolving more complex customer needs/requests.

Accountabilities

Provision of customer service through various communication channels including chat, email and phone.
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
Collaboration with teams across the bank to align and integrate customer care processes.
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

Refine Your Search

account resolution specialist jobs in coventry, wmd

Senior Customer Service Advisor

Invoicing Support

Accounts Payable Supplier Reconciliation & Query Resolution Specialist

Dispute Resolution Services - Universal Credit Decision Maker - Executive Officer - National

Invoice to Cash Specialist

Customer Service Specialist

Specialist Customer Service Advisor

Account Manager

M365 Modern Workspace Specialist

Sales Support Specialist – Partner Alliance

Commercial Manager

Customer Services Supervisor

Accounts Payable Specialist (FTC) - Grenade

Digital Support Specialist

Accounts Payable Specialist

Service Desk Analyst

Risk Assessor

Private Patient Co-ordinator

Sales Support & Customer Care Specialist-12 Month FTC

Area Sales Manager

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