Head of customer experience Work, Jobs in Coventry, Wmd (with Salaries)

Head of Propositions - Homes
The Co-operative Bank —Coventry
- Up to £122,500 a year
- Full-time
- Financial services
- Leadership
- Communication skills
6d
Head of Propositions - Homes
Coventry Building Society —Coventry
- £122,500 a year
- Financial services
- Leadership
- Communication skills
6d
Sales Assistant
THe Range court house green Coventry —Coventry
- £8.00 - £12.71 an hour
- 8 hour shift
- Customer service
- Microsoft Office
- In-person
- Employee discount
Quick apply
4d
CX Team Member
Foot Locker —Coventry
- £10.00 - £14.12 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount
Head of Branch Support
Helping Hands —Alcester
- Up to £75,000 a year
- Hybrid work
- Customer service
- Leadership
- Communication skills
Quick apply
14d
Facilities Coordinator
Atlas Workplace Services —Coventry
- £28,500 a year
- First Aid Certification
- Organisational skills
- Contracts
Quick apply
Head of Sector Strategy & Healthcare
Coventry Building Society —Coventry
- £140,000 a year
- Monday to Friday
- Hybrid work
- Leadership
- Communication skills
2d
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Remote Customer Service Manager
Warwick Nub News —Leamington Spa
- £38,000 a year
- Remote
- Customer service
- Analysis skills
- Business
19h
Head of Performance
Network Rail —Birmingham
- £71,163 - £86,801 a year
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Free parking
- Annual leave
6d
Head of Housing
i-Jobs —Warwick
- £37.40 an hour
- Full-time
- Management
- No degree
- Travel
Quick apply
18h
Head of Market Research and Portfolio Marketing Strategy
Coventry University —Coventry
- £51,090 - £58,301 a year
- Full-time
- Analysis skills
- Leadership
- Communication skills
- Annual leave
- Employee discount
21h
Head of Business Systems
Helping Hands —Alcester
- £70,000 - £75,000 a year
Quick apply
FOH Section Lead
Smokin'hot Coventry —Coventry
- Weekend availability
- Hospitality
- Bar
- Customer service
Quick apply
Head of Sales
Equity Energies —Coventry
- Full-time
- Hybrid work
- Sales
- Leadership
- Communication skills
Quick apply
Senior Campaigns Manager
Coventry City Council —Coventry
- £56,393 - £63,239 a year
11d
Head of eCommerce
Lounge —Solihull
- Hybrid work
- Merchandising
- Leadership
Head of Sales
SUEZ —Birmingham
- £68,243 - £80,049 a year
- Full-time
- Sales
- Communication skills
Head of Commercial - Manchester Digital Campus
Government Commercial Function —Birmingham
- £101,000 - £131,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
13h
Head of Energy Systems Planning
Cadent Gas —Coventry
- £86,400 a year
- Hybrid work
- No degree
- Computer networking
- AI

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Head of Propositions - Homes

The Co-operative Bank -
Coventry

Apply Now

Job details

Full-time
Up to £122,500 a year
6 days ago

Benefits

Company pension
Private medical insurance

Qualifications

Product development
Financial services
Leadership
Communication skills
Banking

Full job description

About the role

We are seeking an exceptional Head of Homes Proposition to play a pivotal role within the newly established Group Commercial Office following the combination of Coventry Building Society and the Co-operative Bank. This transformational partnership has created the UK's seventh-largest mortgage lender and a compelling mutual alternative to the traditional banking market.

Reporting to the Head of Homes, this role will lead the strategic direction of the homes proposition, including product development and broader homeownership offerings. It will also be responsible for delivery of key initiatives that support the Group's growth ambitions, customer outcomes, and the long-term homes strategy.

The successful candidate will own the Homes product and proposition roadmap, leading the development of new propositions, enhancing broker and member offerings, simplifying legacy portfolios, supporting major transformation programmes, and ensuring the business remains ahead of market, regulatory, and customer trends.

As a highly visible leader, they will manage a team of experienced proposition and product development professionals and regularly influence stakeholders at Executive Committee level, acting as the recognised authority for the Homes proposition across the Group.

Location: We operate on a team led hybrid approach with the base office being Coventry.

Our benefits include:

28 days holiday a year plus bank holidays and a holiday buy/sell scheme
Annual discretionary bonus scheme
Personal pension with matched contributions
Life assurance (6 times annual salary)
Company car allowance
Private Medical Insurance
Group Income Protection

We reserve the right to close this advert early if we receive a high volume of suitable applications

About you

For this role you’ll need to have:

Proven leadership experience within financial services.
Strong knowledge of retail banking
Demonstrated ability to develop and implement successful business and proposition strategies.
Strong commercial acumen and customer focus.
Experience leading, developing, and inspiring high-performing teams.
Excellent stakeholder management and influencing skills, including engagement at senior leadership level.
Strong communication and presentation skills.
Track record of delivering strategic change and business growth.
Ability to make sound decisions in complex and fast-paced environments.

Experience in these areas would be helpful:

Mortgage experience would be preferable

About us

In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey.

Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.

We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.

We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.

Flexibility and why it matters
We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you

Apply Now

Refine Your Search

head of customer experience jobs in coventry, wmd

Head of Propositions - Homes

Head of Propositions - Homes

Sales Assistant

CX Team Member

Head of Branch Support

Facilities Coordinator

Head of Sector Strategy & Healthcare

Manager of Dedicated Implementations - EMEA

Remote Customer Service Manager

Head of Performance

Head of Housing

Head of Market Research and Portfolio Marketing Strategy

Head of Business Systems

FOH Section Lead

Head of Sales

Senior Campaigns Manager

Head of eCommerce

Head of Sales

Head of Commercial - Manchester Digital Campus

Head of Energy Systems Planning

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