Patient services team leader Work, Jobs in Coventry, Wmd (with Salaries)

Main Reception and PALS Team Leader
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £32,073 - £39,043 a year
- Part-time
9d
Team Leader Mental Health Support Teams
Coventry and Warwickshire Partnership NHS Trust —Coventry
- £49,387 - £56,515 a year
- Full-time
- Leadership
- Annual leave
- Employee assistance programme
9d
Catering Manager
Medirest —Coventry
- £30,597.50 a year
- Microsoft Office
- Organisational skills
- IT
- Employee discount
Patient Experience Administration Officer
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £25,760 - £27,476 a year
- Full-time
3d
Team Lead for Eating Disorders
Coventry and Warwickshire Partnership NHS Trust —Coventry
- £49,387 - £56,515 a year
- Full-time
- Analysis skills
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
1d
Security & Wellbeing Services Manager
ISS Facility Services —Coventry
- Weekend availability
- Management
- Continuous improvement
- Communication skills
Quick apply
Night Team Leader
CareTech Group —Birmingham
- £13.79 an hour
- Weekend availability
- Cooking
- IT
- Communication skills
- Employee assistance programme
- Referral programme
Ward Hostess/Host
Medirest —Coventry
- £12.71 an hour
- Full-time
Senior Practice Manager-GP Surgery
Swanpool Medical Centre —Tipton
- £50,000 - £60,000 a year
- Part-time
- Management
- GP surgery experience
- Microsoft Office
- Free parking
Quick apply
14d
Patient Access Manager
HCA Healthcare UK —Birmingham
- Full-time
- Customer service
- Communication skills
- Employee discount
1d
Dental Practice Manager
Avenue Dental —Leamington Spa
- £20 - £23 an hour
- Full-time
- Management
- Supervising experience
- Human resources
- Free parking
Quick apply
Children's Residential Support Worker/Team Leader
I am Home Ltd —Leicester
- £25,396.80 - £32,500.00 a year
- Full-time
- Childcare
- Working with children
- Organisational skills
- Sick pay
Quick apply
3d
Quality and Risk Advisor
Alliance Medical Ltd —Warwick
- £50,000 - £60,000 a year
- Full-time
- Presentation skills
- Driving
- Travel
Quick apply
7h
Pharmacy Team Support
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £25,760 - £27,476 a year
- Full-time
- Annual leave
- Flexible schedule
7d
Organisational Development and Leadership Practitioner
Coventry and Warwickshire Partnership NHS Trust —Coventry
- £49,387 - £56,515 a year
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
8d
Senior Administration Officer
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £25,760 - £27,476 a year
- Full-time
- Communication skills
3d
Deputy Manager
CareTech Group —Solihull
- £14.79 an hour
- Full-time
- Cooking
- IT
- Leadership
- Employee assistance programme
- Referral programme
14d
Materials Management Assistant
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £25,272 a year
- Full-time
1d
Associate Director, Caring Services Midlands
Marie Curie —Solihull
- £77,000 - £85,500 a year
- Full-time
- Master's degree
- Leadership
3d
Interventional Radiology Medical Secretary
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £28,392 - £31,157 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
6d

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Main Reception and PALS Team Leader

University Hospitals Coventry and Warwickshire NHS Trust -
Coventry

Apply Now

Job details

Part-time
£32,073 - £39,043 a year
9 days ago

Full job description

An exciting opportunity has arisen to work with the current post holder grow and develop the busy Main reception at UHCW alongside supporting the PALS team.

Working closely with the Head of Patient Relations the post holder will ensure the provision of a comprehensive, professional, high quality and cost effective Main Reception service across the Trust.

The post-holder will also work with the PALS Coordinator to support the PALS function.

Please be advised sponsorship is not eligible for this post.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

The post holder will lead Main Reception team in activities that include the following key areas of responsibility:

To ensure that the Main Reception is supported to be a fully functioning team 7 days a week, 0700 – 2000, 365 days per year.

To manage the Main Reception desk at University Hospitals, Coventry including the rota and line management of the team.

To continue to develop the main reception function and support senior members of staff across wards and departments to enable a high standard of service for all visitors to the hospital.

To provide elements of cover for the PALS Co-ordinator during periods of leave in the day- to-day guidance to staff involved in PALS enquiries.

The postholder will lead the administration of new processes and procedures within the department and ensure robust auditing processes are in place to ensure compliance with and adherence to standard operating procedures, national requirements and best practice.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence ® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

The post holder will be responsible for ensuring the effective prioritisation and completion of work within the team in accordance with service demands ensuring appropriate contingency plans are in place

Ensure that Trust policies and procedures are followed to support the effective management of Main Reception and to ensure that national guidance and processes are followed, including the independent review processes

Work closely with the PALS Co-ordinator and PALS Officers to ensure seamless processes are in place across the PALS and Main Reception teams, with the provision to provide cross cover for both teams

Support the Main Reception team in dealing with any complex enquiries

Liaise with external agencies and internal customers as required in order to manage any enquiries that do not require input from PALS or the Complaints Team

Provide line management to the Main Reception Receptionists/Administrators, and assist in ensuring their work meets the standard required, in line with Trust policies and procedures

Work with the Head of Patient Relations to promote the service

Act as the escalation contact for the investigation and resolution of queries and complaints, ensuring the development and implementation of actions to prevent any reoccurrence

Review, development and implementation of existing and new standard operating procedures and policies within the department and pro-actively identifying areas for improvement

Work closely with external agencies to create working relationships and improve the experience being provided by the Trust

Participate in appraisals and personal reviews and work to achieve agreed set objectives

Participate in appropriate training and development activities

Where required, cover the work of colleagues during periods of absence or peak workloads

Adhere to and maintain Information Governance requirements in all local and national work

Undertake any other duties as required by the Head of Patient Relations in accordance with the grade and nature of the post

Manage and prioritise work in line with agreed schedules

Deputise for the PALS Coordinator as and when required

For further details of the role please see the attached job description.

Apply Now

Refine Your Search

patient services team leader jobs in coventry, wmd

Main Reception and PALS Team Leader

Team Leader Mental Health Support Teams

Catering Manager

Patient Experience Administration Officer

Team Lead for Eating Disorders

Security & Wellbeing Services Manager

Night Team Leader

Ward Hostess/Host

Senior Practice Manager-GP Surgery

Patient Access Manager

Dental Practice Manager

Children's Residential Support Worker/Team Leader

Quality and Risk Advisor

Pharmacy Team Support

Organisational Development and Leadership Practitioner

Senior Administration Officer

Deputy Manager

Materials Management Assistant

Associate Director, Caring Services Midlands

Interventional Radiology Medical Secretary

I want to receive the latest job alerts for patient services team leader in coventry, wmd

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