Senior it support Work, Jobs in Coventry, Wmd (with Salaries)

Senior Manager - IT Shared Service (Major Incident)
The Co-operative Bank —Coventry
- £68,000 - £93,500 a year
- Full-time
- DevOps
- Microsoft Office
- Team management
Senior Manager - IT Shared Service (Major Incident)
Coventry Building Society —Coventry
- £68,000 - £93,500 a year
- Full-time
- Hybrid work
- DevOps
- Microsoft Office
- Team management
Assistant HR & Payroll Officer
Warwickshire Wildlife Trust —Coventry
- £24,479 - £28,582 a year
- Full-time
- Hybrid work
- Continuous improvement
- Human resources
- Recruiting
- Free parking
- Store discount
Quick apply
7d
Data and Performance Administrator
Change Grow Live —Coventry
- £26,296.03 a year
- Annual leave
- Employee discount
8d
Young Carers Transition Lead
Carers Trust Heart of England —Coventry
- £28,250 a year
- Weekend availability
- Care experience
- Travel
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
14d
Senior Operations Manager - The Oaks Coventry
Student Roost —Coventry
- £45,000 - £48,000 a year
- Hospitality
- Sales
- Continuous improvement
Quick apply
Supported Housing Manager
The Housing Network —Coventry
- Up to £38,000 a year
- Full-time
- Travel
- In-person
- Health & wellbeing programme
- Referral programme
Quick apply
10d
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Warwick
- Full-time
- Maintenance
- Windows
- Travel
- Free parking
- Annual leave
6d
Senior IT Scrum Master
NFU Mutual —Stratford-upon-Avon
- Up to £75,000 a year
- Full-time
- Agile
- Leadership
- Communication skills
- Annual leave
- Employee discount
9d
Senior Advisor - Payment Operations
Coventry Building Society —Coventry
- £31,250 a year
- Data entry
7d
Senior Advisor - Payment Operations
The Co-operative Bank —Coventry
- Up to £31,250 a year
- Full-time
- Data entry
7d
IT Field Engineer
BCA —Birmingham
- Monday to Friday
- Continuous improvement
- Travel
- Communication skills
- Employee assistance programme
Quick apply
Back-End Developer (Remote)
Emperor —Birmingham
- Remote
- Azure
- Software troubleshooting
Delivery Manager (110113-0526)
University of Warwick —Coventry
- £47,389 - £56,535 a year
- University
3d
Front of House Senior Receptionist x2 (111943-0826)
University of Warwick —Coventry
- £26,093 - £26,707 a year
- Management
- Databases
- Supervising experience
2d
Customer Onboarding & Transition Specialist
Focus Group —Birmingham
- £40,000 a year
- Full-time
- Hybrid work
- PMP
- Customer service
- Analysis skills
Quick apply
2nd Line Help/Service desk Engineer
TCNS (Total Computer Network Services) —Sutton Coldfield
- £27,000 - £37,000 a year
- Full-time
- Azure
- Mentoring
- SharePoint
Quick apply
Major Incident Management Lead
Coventry Building Society —Coventry
- £68,000 - £93,500 a year
- Full-time
- Hybrid work
- DevOps
- Travel
- Mentoring
Senior Worker
Change Grow Live —Coventry
- £32,802.41 - £35,069.56 a year
- Weekend availability
- Mentoring
- Training & development
- Time management
- Annual leave
- Employee discount
13d
Senior TechOps Generalist
Octopus Energy Group —Coventry
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
Quick apply

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Senior Manager - IT Shared Service (Major Incident)

The Co-operative Bank -
Coventry

Apply Now

Job details

Full-time
£68,000 - £93,500 a year

Qualifications

ITIL Certification
Stakeholder liaison
DevOps
IT service management
Microsoft Office Suite
Microsoft Office
Team management
Agile
Major incident coordination
Leadership
Banking

Full job description

About the role
Reporting into the Head of IT Shared Support Services, the Senior Manager – Major Incident Management is accountable for leading, shaping and continuously improving the Group’s Major Incident Management capability across the Society and the Bank.

The role provides strategic leadership, governance and oversight of the Major Incident Management function, ensuring the effective response, coordination and resolution of high-impact technology incidents.

As the senior authority for Major Incident Management, this role is accountable for embedding best practice, strengthening stakeholder engagement, improving service restoration performance and ensuring lessons learned are translated into measurable improvements that reduce operational risk and enhance customer and colleague experience.

This is a leadership role as defined by the Group’s leadership capability framework. In the teams that you work in and/or manage you will create an inclusive environment where people feel safe to speak up, voice concerns and suggest ideas. You will seek input from others in order to test assumptions, challenge thinking and bring in new perspectives.

We operate on a function led hybrid approach, with two to three days per week on site. Role requires flexibility to travel to other sites for key meetings and collaborative working subject to business demand. Role can be based in Coventry or Manchester.
About you
You will be a credible, calm and authoritative leader, recognised for your ability to operate effectively under pressure providing clarity in complex, high-impact situations.

Possess the ability to communicate complex technical and operational information clearly to senior and executive audiences, both written and verbal and able to structure both technical and business information in a clear and concise manner.

Be an authentic ‘servant-leader’ who takes responsibility for ensuring the team’s success ahead of your own needs. You take a coaching approach and empower others to make decisions that lead to great outcomes. A self-starter who can lead and champion Service Management in an agile environment; must be able to deliver to deadline and self-motivate to succeed in this challenging role.

For this role you’ll need to have:
- Significant experience in Major Incident Management leadership, within financial services and ideally within Banking
- Experience in managing a wide variety of internal and external stakeholders and leading and influencing across multi-supplier and cloud-based environments
- Strong understanding of ITIL practices, particularly Incident, Problem and Service Reporting.
- Experience working with complex, always-on technology estates and third-party service providers.
- Demonstrated experience producing executive-grade operational insight and reporting.
- Ability to engage confidently with Risk, Audit and Regulatory stakeholders.
- ITIL Foundation with further qualification in one or more relevant ITIL process.
- Working understanding of Agile Ceremonies and DevOps Techniques.
- Essential experience of working in a complex, pressurised production environment in the Banking industry
- Use of Microsoft Office Products
Experience in these areas would be helpful:
- Public Cloud, Customer-facing and member-facing systems, Infrastructure experience
Full-time 35 hours
About us
If you are thinking about making an application but want to talk to someone first, you can reach out to [email protected] or the Talent Acquisition inbox [email protected]
This is a permanent role and is at M3 Senior Manager grade

For all colleagues applying for our FTC roles, please note that this will be treated as a secondment opportunity.

Flexibility and why it matters.

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.

Proud to be a Disability Confident Committed Employer

We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.

Apply Now

Refine Your Search

senior it support jobs in coventry, wmd

Senior Manager - IT Shared Service (Major Incident)

Senior Manager - IT Shared Service (Major Incident)

Assistant HR & Payroll Officer

Data and Performance Administrator

Young Carers Transition Lead

Senior Operations Manager - The Oaks Coventry

Supported Housing Manager

1st / 2nd Line IT Support Analyst

Senior IT Scrum Master

Senior Advisor - Payment Operations

Senior Advisor - Payment Operations

IT Field Engineer

Back-End Developer (Remote)

Delivery Manager (110113-0526)

Front of House Senior Receptionist x2 (111943-0826)

Customer Onboarding & Transition Specialist

2nd Line Help/Service desk Engineer

Major Incident Management Lead

Senior Worker

Senior TechOps Generalist

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