orbit group Work, Jobs in coventry cv2 (with Salaries)

Customer Care Administrator
Orbit Group —Coventry
- £25,422 - £30,506 a year
- Computer literacy
- IT
- Typing
17h
Workforce Professionalisation Lead
Orbit Group —Coventry
- £54,338 - £65,206 a year
- Leadership
8d
Property Safety Coordinator FTC / Secondment
Orbit Group —Coventry
- £25,523 - £31,195 a year
- Word processing
- Leadership
- Communication skills
8d
Power BI Developer - 12 month FTC
Orbit Group —Coventry
- £28,277 - £35,345 a year
- Azure
- SQL
- Leadership
6d
Finance Manager - Property
Orbit Group —Coventry
- £66,861 - £80,233 a year
- Management
- Leadership
Data Engineer - 12 month FTC
Orbit Group —Coventry
- £43,760 - £54,697 a year
- Azure
- SQL
- Analysis skills
6d
Senior Technical Business Analyst - 12 month FTC
Orbit Group —Coventry
- £37,798 - £47,248 a year
- Azure
- Analysis skills
- Leadership
6d
Head of Health and Safety
Orbit Group —Coventry
- Engineering
- Continuous improvement
- Leadership
1d
Procurement Business Partner
Orbit Group —Coventry
- £52,000 - £60,000 a year
- IT
- Leadership
- Negotiation
- Work from home
12d
Repairs Commercial Officer
Orbit Group —Stratford-upon-Avon
- £25,420 - £36,840 a year
- Microsoft Excel
- Microsoft Office
- Leadership
5d
Data Coordinator Fixed Term Contract
Orbit Group —Stratford-upon-Avon
- £26,134 - £28,747 a year
- Microsoft Access
- Leadership
7d
Kitchen Fitter- Coventry
Fortem Solutions Ltd —Stratford-upon-Avon
- Full-time
- Driving
- Annual leave
- Life insurance
Customer Liaison Officer
Fortem Solutions Ltd —Stratford-upon-Avon
- Full-time
- Microsoft Office
- Driving
- Negotiation
- Annual leave
- Life insurance
Project Surveyor - Domestic Retrofit
Orbit Group —Stratford-upon-Avon
- £42,487 - £46,736 a year
- Presentation skills
- Travel
- Leadership
7d
Managing Quantity Surveyor
Gallifordtry —Solihull
- Full-time
- Travel
- Contracts
- Employee assistance programme
- Employee discount

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Workforce Professionalisation Lead
Orbit Group —Coventry
Good understanding of the social housing sector and the evolving professionalisation and regulatory landscape, with the ability to interpret requirements and…
£54,338 - £65,206 a year
8d

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orbit group jobs near coventry cv2

Customer Care Administrator

Orbit Group -
Coventry

Apply Now

Job details

Permanent
£25,422 - £30,506 a year
17 hours ago

Qualifications

Computer literacy
Numeracy
IT
Typing
Leadership
Communication skills

Full job description

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

The role

The Customer Care Administrator provides essential administrative and communication support to the Customer Care Team, ensuring customers in new build homes receive a responsive, professional and empathetic service throughout the defects and warranty period.

This role is part of Orbit Homes where you'll help us to build 5,700 new affordable homes by 2030 in a sustainable way.

What you'll achieve

The role is responsible for the accurate logging, coordination and tracking of post-handover defects, arranging contractor appointments, maintaining customer and defect records, and supporting effective communication between customers, contractors, site teams and internal departments. The post holder plays a key role in managing customer expectations and ensuring issues are progressed and resolved within agreed timescales.

Act as a first point of contact for customers reporting defects via telephone, email and internal systems respond to customer enquiries in a timely, professional and empathetic manner
Escalate complex or unresolved issues to Customer Care Coordinators or the Head of Customer Care as appropriate
Monitor and maintain defects through the developer liability and warranty periods, ensuring information is up to date and responsibilities are clearly recorded
Liaise with contractors and suppliers to arrange inspections and remedial works
Coordinate customer appointments and access arrangements, working closely with site teams where required
Monitor contractor attendance, progress and completion updates, ensuring systems are kept current

What you'll bring

Essential skills

High level of computer literacy including speed and accuracy of typing
Excellent literacy and numeracy skills
Ability to interpret data and produce summary reports
Excellent team working and communication skills
Competent IT skills especially in Excel and Teams
Excellent interpersonal skills and ability to develop constructive, positive relationships

Desirable skills

Use of CRM system/use of D365
Experience in a New Build/Developer environment

Why Orbit?

Choosing us means being rewarded in every sense.

Here’s what you can expect to enjoy with us.

A rewarding experience that works for you

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of

We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.

How we hire

We aim to make our hiring process simple and fair:

Online application
Interview(s)
Decision and offer

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.

Apply Now

Refine Your Search

orbit group jobs in coventry cv2

Customer Care Administrator

Workforce Professionalisation Lead

Property Safety Coordinator FTC / Secondment

Power BI Developer - 12 month FTC

Finance Manager - Property

Data Engineer - 12 month FTC

Senior Technical Business Analyst - 12 month FTC

Head of Health and Safety

Procurement Business Partner

Repairs Commercial Officer

Data Coordinator Fixed Term Contract

Kitchen Fitter- Coventry

Customer Liaison Officer

Project Surveyor - Domestic Retrofit

Managing Quantity Surveyor

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