Job Title: Cinch Hub Customer Advisor
Salary: £28,000 per annum
Location: Livingston
Working Hours: 40hours
Shift: Monday to Friday
Job Status: Permanent
At cinch our mission is simple - to remove the faff from buying and owning cars, giving customers more choice, with more ease (not to mention a free 90-day warranty on all cars)...
Already the UK’s largest online used car retailer, we’re expanding our offering with an exciting roadmap of online and physical retail solutions - including faff-free car servicing at over 100 locations across the country.
We’re part of Constellation Automotive Group - a family of brands that also includes We Buy Any Car, British Car Auctions (BCA) and Marshall Motor Group. Together, cinch and Marshall operate as Constellation Retail - bringing together 100+ years of motoring know-how at 130+ stores (Marshall) with a market-leading digital experience from a much-admired brand (cinch).
The road ahead for you is clear. Join us and you’ll get a unique opportunity to grow your career across two leading automotive brands that are really going places. Buckle up and enjoy the ride.
What you’ll be working on
Cinch Hub Customer Advisor
As the Cinch Hub Customer Advisor, you will be responsible for providing a best-in-class service to cinch’s customers at our click and collect locations around the country, assisting them with anything from purchasing their next vehicle online to collecting their new vehicle when its ready. You will carry out vehicle handovers and local deliveries to our customers, showing them around the vehicle and answering any questions they may have. You may also be required to receive and process their old vehicle in part exchange or exchange courtesy vehicles. Our cinch hubs will form a key part of our network, supporting customers through our faff-free experience.
- Locate and set up vehicle at the click and collect location in the selected collection slot.
- Inspect vehicle and ensure the vehicle is fit to handover to the customer
- Record vehicle handover through our systems
- Conduct vehicle handover with the customer, demonstrating key features and answering customer questions
- Receive and process customer part exchange vehicle through our systems
- Relocate part exchange vehicles on site ready to be collected by transporter
- Assist potential customers through the selection and purchasing process online
- Manage vehicles through group repair and valet resources
- Ensure click and collect location is tidy and presentable
Things we look for in you
Essential
- Held a full UK licence for more than 2 years, with 6 or less points
- Exceptional customer service skills
- Punctual with great time management skills
- Organised and proactive
- Strong communication skills
- A ‘can-do’ attitude
- Ability to work alone or within a team
Desirable:
- Experience in automotive or prior vehicle knowledge
cinch and Rewards
cinch’s benefits programme sees that our people are supported both in and out of work. That’s what a faff-free life is all about. We offer:
- Competitive salaries and bonuses
- A company pension scheme
- An Employee Assistance Programme
- Access to trained mental health first aiders
- Enhanced maternity, paternity, and adoption leave
And so much more!
cinch and You
In making the most out of a career at cinch you need to be curious, creative, and collaborative. See, we are putting you in the driver’s seat, in control of your career and ready to drive your own development. There’s no bureaucracy, no hierarchy, just an environment with values that bring us together and a purpose that sets us apart. Join us as we continue to accelerate, defy expectations, and revolutionise an entire industry.
cinch and Diversity and Inclusion
cinch wants to help all kinds of people in the UK find and buy a car. So, it makes good sense to have all kinds of people working with us on the challenge. Conversations and the decisions they lead to are better for featuring different voices. Representation matters.
And doing your job while not being your authentic self is not faff-free. Being free to be the best of who you are as you soar to professional greatness is the kind of business we commit to creating, as one.
