Customer care specialist Work, Jobs in Cowley, Oxf (with Salaries)

Customer Service Specialist
Abbott Laboratories —Abingdon
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Salesforce
Care Home Administrator
Barchester Healthcare —Wallingford
- £33,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Referral programme
Quick apply
Practice Administrator (ADHD & Autism Services)
Oxford CBT —Oxford
- Up to £32,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
- Annual leave
- Flexitime
Quick apply
5d
Tesco Colleague - Kidlington Superstore
Tesco UK —Kidlington
- £13.28 - £14.55 an hour
- Full-time
- School
5d
Tesco Colleague - Abingdon Extra
Tesco UK —Abingdon
- £13.28 - £14.55 an hour
- Part-time
3d
Complaints Team Leader
Novuna —Newbury
- Up to £38,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Leadership
Trainee Property Manager
Carter Jonas —Oxford
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Work from home
7d
Medical Administration Team Lead
GenesisCare UK —Littlemore
- Up to £37,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
1d
Companion Driver
Daisy and Greg Services Limited —Buckingham
- £29,600 - £31,000 a year
- Customer service
- No experience needed
- English
- Paid training
- Annual leave
Quick apply
12d
Storage Support Assistant
Manchester University NHS Foundation Trust —Oxford
- £25,760 - £27,476 a year
- Full-time
- University
- AI
11d
Senior Customer Experience Manager
Novuna —Newbury
- £60,000 a year
- Full-time
- Hybrid work
- Team management
11d
Fraud Intervention Specialist
Nationwide Building Society —Swindon
- From £34,000 a year
- Part-time
- Analysis skills
- Communication skills
5d
Senior Customer Service Advisor
Barclays —Witney
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
4d
Trainee Estate Agent
Connells Group —Oxford
- £25,000 a year
- Full-time
- Microsoft Office
- IT
- Communication skills
Quick apply
11d
Senior FI-CO Consultant – RM-CA Implementation
HIREDIN —Newbury
- £400.00 - £500.85 a day
- Temporary
- Hybrid work
- Contracts
- Communication skills
Quick apply
Controls Specialist
Nationwide Building Society —Swindon
- From £45,000 a year
- Temporary
- Financial services
Pharmacist
Boots —Oxford
- Weekend availability
- Customer service
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Waking Night Support Worker - Banbury Lodge
UK Addiction Treatment Centres —Banbury
- £12.98 an hour
- Full-time
- Google Suite
- Communication skills
- Negotiation
- Free parking
- Health & wellbeing programme
Quick apply
Sales Assistant
TGJones —Hungerford
- £8.00 - £12.71 an hour
- Part-time
- School
- Employee assistance programme
- Employee discount
Quick apply
Senior Financial Crime Investigator
Nationwide Building Society —Swindon
- From £32,800 a year
- Full-time
- Communication skills
- Time management
5d

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customer care specialist jobs near cowley, oxf

Customer Service Specialist

Abbott Laboratories -
Abingdon

Apply Now

Job details

Full-time

Qualifications

Microsoft Excel
Microsoft Outlook
Salesforce
IT
Communication skills

Full job description

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

The Opportunity

Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.

Our Toxicology Business, part of Abbott Rapid Diagnostics, is currently recruiting for a Occupational Health Customer Services. The role would be based in our Abingdon (Oxfordshire) office.

The Occupational Health Customer Services Specialist role is based within our Toxicology business unit located at our Abingdon office. The role is primarily responsible for ensuring customers receive an excellent service when making bookings and responding to queries for our Occupational Health business. This role requires you to work in line within standard operating procedures and ensuring all KPIs are achieved. The work you perform as part of this role, impacts on our customer experience and will assist to maximise the operational efficiency and effectiveness of Customer Operations.

Are you passionate about delivering outstanding customer experiences?

Do you thrive in a fast-paced environment where every interaction matters? If so, we want you on our team.

As a Customer Services Specialist, you’ll be the first point of contact for our customers, providing expert support, resolving queries with confidence, and ensuring every interaction reflects our commitment to excellence. You’ll be part of a high-performing team that lives and breathes our “Right First Time” ethos, working together to exceed expectations and build lasting customer trust.

This job description will be reviewed periodically and is subject to change.

Responsibilities:

Customer Support: Responding to customer queries via phone and email with professionalism, empathy, and a commitment to delivering an outstanding experience.

Service Bookings: Managing and completing bookings for our Occupational Health services, while guiding customers through the process with clarity and care.

Clinic Coordination: Opening and managing clinic schedules, sourcing resources, and ensuring appointments are set up accurately and efficiently.

Supplier Collaboration: Liaising with trusted third-party providers to ensure clinics run smoothly and services are delivered on time.

Internal Liaison: Acting as a vital link between our customers and internal teams—such as Clinical and Laboratory—ensuring clear communication and timely resolution of queries.

Process Excellence: Following standard operating procedures meticulously, prioritising tasks effectively, and meeting service level agreements (SLAs) and key performance indicators (KPIs).

Administrative Support: Carrying out general admin tasks to keep everything running behind the scenes.

Team Contribution: Taking on additional tasks as needed to support the wider goals of the team and business.

Experience Education:

Educated to national standards

Excellent written and oral communication skills

Previous experience within a customer services role is desirable

IT literate with a good working knowledge of Word, Excel & Outlook

Experience with Salesforce is desirable

Experience of working for a service provider in a related field is preferable. Strong problem-solving skills

Ability to prioritise workload to meet deadlines

Be customer and quality focused

Competencies:

Customer Obsessed - You will focus on delivering exceptional service promptly, always prioritising customer needs and exceeding their expectations.

Pioneering - Ability to work with your line manager and the wider business to support with Continuous Improvement projects.

Achieving - Ensuring that you always work with the objective of meeting all measurable KPIs.

Caring - Supporting customers and colleagues to achieve the desired outcomes for our customers.

Enduring - Ensuring that current, or changes to any process ensure the long-term success of customer services and retain and grow our customer base.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

Career development with an international company where you can grow the career you dream of.

A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

Apply Now

Refine Your Search

customer care specialist jobs in cowley, oxf

Customer Service Specialist

Care Home Administrator

Practice Administrator (ADHD & Autism Services)

Tesco Colleague - Kidlington Superstore

Tesco Colleague - Abingdon Extra

Complaints Team Leader

Trainee Property Manager

Medical Administration Team Lead

Companion Driver

Storage Support Assistant

Senior Customer Experience Manager

Fraud Intervention Specialist

Senior Customer Service Advisor

Trainee Estate Agent

Senior FI-CO Consultant – RM-CA Implementation

Controls Specialist

Pharmacist

Waking Night Support Worker - Banbury Lodge

Sales Assistant

Senior Financial Crime Investigator

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