Technical support engineer Work, Jobs in Craigavon, Arm (with Salaries)

Product Support Engineer
Mitie —Craigavon
- £41,097 a year
- 12 hour shift
- Computer literacy
- Computer skills
- Communication skills
- Free parking
- Employee discount
12d
Technical Support Engineer II
Delinea —Belfast
- £45,000 - £50,000 a year
- Weekend availability
- Remote
- English
- Computer networking
- Communication skills
- Employee assistance programme
- Life insurance
Associate Product Support Engineer (1pm - 10pm)
Proofpoint —Belfast
- Full-time
- Hybrid work
- Mentoring
Technical Support Engineer (Product Soutions)
CK International —Dungannon
- £20 an hour
- Full-time
- CRM software
- Continuous improvement
- Training & development
Engineer, Technical Support, EP Cube Energy Storage (m/w/d)
Canadian Solar EMEA GmbH —Belfast
- Remote
- Engineering
- English
- Master's degree
Quick apply

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Service Scheduling Co-Ordinator
Kingspan Water and Energy —Portadown
Hybrid: 3 days a week in the office and 2 at home after training period. Communicate with the internal and external teams to achieve the best possible…
£27,494 a year
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Product Support Engineer
Mitie —Craigavon
Reducing the amount of calls passed to field-based engineers by use of remote diagnostic tools and phone advice for security related product calls.
£41,097 a year
12d

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technical support engineer jobs near craigavon, arm

Product Support Engineer

Mitie -
Craigavon

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Job details

Permanent
£41,097 a year
12 days ago

Benefits

Free parking
Employee discount
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Computer literacy
CCTV
IP networking
Computer skills
Customer support
Communication skills
Remote diagnostics
Help desk

Full job description

MiTec, 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY, UK, Craigavon, Lurgan, United Kingdom
Salary: £41,097 per annum
Shift Pattern: Full time. Please note this is a 24/7, 365 role, for 42 hours per week. You will be working 12-hour shifts, Normally 2 weeks of days (7am-7pm) followed by 2 weeks of nights (7pm-7am)
The rolling pattern consists of Week 1 - Four shifts (Monday, Tuesday, Saturday & Sunday) Week 2 - Three shifts (Wednesday, Thursday, Friday)
100% office based
What is in it for you?
A competitive salary
A friendly and supportive team
Training, career development & progression
Overtime opportunities
A great selection of benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.
Free on-site parking

Key Purpose of the Job:
Working alongside the Customer Services and Scheduling departments to provide customer and engineering support in a timely and efficient manner. Reducing the amount of calls passed to field-based engineers by use of remote diagnostic tools and phone advice for security related product calls.

Key Job Responsibilities:
To provide technical support to end users and engineers both internally and externally.
To ensure prompt and accurate information is scheduled.
To prioritise workload and meet contractual deadlines.
To answer customer telephone calls ensuring internal customer service standards are met.
Any other reasonable requests from the line supervisors and Head of Service
Provide first line support to the customer to see if the call can be resolved before passing to the service team
To provide support to the Security Control Centre Team when required.

Essential Requirements for the Job:
Candidate to have a minimum of 3 years' Engineering experience across multiple disciplines including Intruder, CCTV, Access Control, Key Management and networks.
Customer focused
Good Level of PC skills / Microsoft products
Excellent telephone manner providing over the phone remote diagnostic.
Ability to work on your own and in a team environment
Strong interpersonal and communication skills
Ability to prioritise workloads to meet SLA requirements
Network/IP based product experience

Desirable Requirements for the Job:
Experience of CSL signalling device in relation to Intruder Alarm systems
Experience working on Enterprise-wide networked CCTV systems.
Experience of Remote programming of industry standards on Enterprise-wide networked Access control systems

Desirable Product Knowledge:
AMAG Symmetry Access Control/ Gallagher / Nedap
Milestone CCTV
Deister Key Management System
Allied Telesis

Additional Information:
If you're working history does not include experience at an engineer level in the required fields, your application is required to contain a personal statement detailing your work experience/skills that make you suitable for the position.
Applicants must have a 5-year checkable history.
You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.
Must currently hold SC clearance or be able to obtain the SC Clearance
Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.

Apply Now

Refine Your Search

technical support engineer jobs in craigavon, arm

Product Support Engineer

Technical Support Engineer II

Associate Product Support Engineer (1pm - 10pm)

Technical Support Engineer (Product Soutions)

Engineer, Technical Support, EP Cube Energy Storage (m/w/d)

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