Information technology Work, Jobs in Cramond, Edh (with Salaries)

IT Service Desk Analyst - Edinburgh
Anderson Strathern —Edinburgh
- Windows
- Microsoft Office
- Continuous improvement
IT Support Engineer
Texaport —Edinburgh
- £26,000 - £35,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Work from home
Quick apply
IT Desktop Support - Healthcare - Edinburgh
Dexcom —Edinburgh
- Full-time
- Continuous improvement
- Travel
- Organisational skills
13d
IT Technician
CTDI —Glenrothes
- Full-time
- Customer service
- IT
- In-person
Quick apply
IT Technician
School Talent —Edinburgh
- £29,206 - £32,972 a year
- Windows
- Microsoft Office
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
IT Administrator
St Mary's Music School —Edinburgh
- £32,916 - £36,309 a year
- Full-time
- Human resources
- IT
- In-person
Quick apply
Technical Support Engineer
Ingenico —Dalgety Bay
- Engineering
- Microsoft Office
- Java
Finance Systems Administrator - 9 month FTC
Trainline —Edinburgh
- £28,000 - £33,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Oracle
- ERP systems
IT Infrastructure Engineer (Linux), Full time, Permanent
Edinburgh Napier University —Edinburgh
- £31,236 - £37,694 a year
- Full-time
- Windows
- University
- No degree
- Employee discount
Service Desk Engineer
Trainline —Edinburgh
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- SQL
- APIs
2h
IT Security Analyst
Briggs Marine Contractors Ltd —Burntisland
- £35,000 - £40,000 a year
- Full-time
- Analysis skills
Quick apply
Head of IT Delivery
Computershare —Edinburgh
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Agile
- Work from home
2d
L1 Service Desk Team Leader
XMA —Livingston
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Team management
- IT
- Employee discount
- Life insurance
IT Service Delivery Manager
Epee Technology Services Ltd —Edinburgh
- £46,000 - £64,000 a year
- Full-time
- Computer Science
- Supervising experience
- Bachelor's degree
- Health & wellbeing programme
Quick apply
4d
AI Solution Architect
Sky —Livingston
- Full-time
- Hybrid work
- Azure
- Master's degree
- AWS
- Employee discount
Director, Engineering IT Operations
Cirrus Logic —Edinburgh
- Full-time
- Hybrid work
- Scripting
- IT
- Linux
Network Engineer
OpticNet Digital Infrastructure Ltd —Edinburgh
- £61,711 - £78,550 a year
- Full-time
- Azure
- English
- AWS
Quick apply
5d
IT Manager, Commercial Applications
Dexcom —Edinburgh
- Full-time
- Oracle
- Management
- Salesforce
5d
IT Support Apprentice
Texaport —Edinburgh
- £25,000 a year
- Azure
- IT
- Communication skills
Quick apply
Helpdesk Team Leader
Lovat's Group —Loanhead
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply

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IT Service Desk Analyst - Edinburgh

Anderson Strathern -
Edinburgh

Apply Now

Job details

Qualifications

Driving Licence
iOS
Windows
Microsoft Office
Continuous improvement
Driving
iManage
IT support
IT
Communication skills

Full job description

We are seeking an experienced and proactive IT Service Desk Analyst to join our dynamic IT Department based in Edinburgh.

Home - Current vacancies - IT Service Desk Analyst – Edinburgh

Anderson Strathern is a modern, innovative law firm. We’re proud of our history but firmly focussed on an exciting future, one that embraces technology and smarter ways of working. We’re independent, and proudly so.

As Investors in People and Investors in Young People Gold award holders, we will provide you with comprehensive training and support.

In this role, you will serve as a key member of the team that acts as the first point of contact for all IT-related requests and incidents. You will provide 1st and 2nd line support across a wide range of systems and technologies, including laptops, printers, software applications, and mobile devices.

Although primarily based in our Edinburgh office, occasional travel to other offices may be required.

As a IT Service Desk Analyst, you will be expected to

Act as the first-line response for IT support requests and incidents.
Prioritise, and manage Service Desk calls to resolution.
Investigate and troubleshoot issues, escalating where necessary.
Communicate effectively with users to provide updates and support in non-technical language.
Create and manage user accounts across various systems.
Monitor and release quarantined emails via mail sweeping tools.
Support the setup and maintenance of remote working environments.
Develop and maintain clear and up-to-date Service Desk documentation.

Technologies and Tools Supported

Dell Laptops
Windows 11 Operating System
Microsoft 365 Suite
Two-Factor Authentication tools
BigHand Digital Dictation system
iManage Work10 (Document Management System)
iOS Mobile Devices

About you

A minimum of 12 months of IT Support or Service Desk experience, preferably in the Legal, Financial, or Professional Services sectors.
Strong working knowledge of Microsoft Windows OS and Microsoft Office applications.
Good understanding of audio/visual equipment and technologies.
Excellent problem-solving skills and a continuous improvement mindset.
Strong communication and interpersonal skills with the ability to explain technical concepts in layman’s terms.
A proactive approach to IT security and user support.
A flexible, team-oriented attitude and willingness to assist across a broad range of tasks.
A full UK driving licence is preferred but not essential.

What you will get in return

On-going career development and progression opportunities
Supportive and collaborative team culture and work environment
A competitive salary and benefits package

Anderson Strathern is an equal opportunities employer. Our policy is to recruit, develop, nurture and retain a diverse workforce following the guidelines of the Equality Act 2010.

Apply Now

Refine Your Search

information technology jobs in cramond, edh

IT Service Desk Analyst - Edinburgh

IT Support Engineer

IT Desktop Support - Healthcare - Edinburgh

IT Technician

IT Technician

IT Administrator

Technical Support Engineer

Finance Systems Administrator - 9 month FTC

IT Infrastructure Engineer (Linux), Full time, Permanent

Service Desk Engineer

IT Security Analyst

Head of IT Delivery

L1 Service Desk Team Leader

IT Service Delivery Manager

AI Solution Architect

Director, Engineering IT Operations

Network Engineer

IT Manager, Commercial Applications

IT Support Apprentice

Helpdesk Team Leader

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