Senior customer service representative Work, Jobs in Cranfield, Bdf (with Salaries)

Senior Associate Customer Support
MSD —Milton Keynes
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Customer service
8d
Business Development Executive
Excelerate360 —Hitchin
- £28,000 - £32,000 a year
- Full-time
- Remote
- CRM software
- Sales
- Business development
- Annual leave
- Employee assistance programme
Quick apply
10d
Senior Operational Key Account Manager
DSV —Raunds
- Full-time
- Microsoft Office
- Travel
- Business
- Annual leave
- Employee discount
Risk & Opportunity Manager
Lockheed Martin Corporation —Ampthill
- £37,000 - £46,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
Director of Technology and Operations
FCDO Services —Hanslope
- £81,000 - £117,800 a year
- Full-time
- Computer Science
- Presentation skills
- IT
IT Support Analyst 2nd Line
Yusen Logistics (UK) —Northampton
- £39,339.24 a year
- Full-time
- Hybrid work
- Travel
- Warehouse experience
- IT
- Referral programme
8d
Transport, Safety & Sustainability Manager
Wilson James —Bedford
- £55,000 - £60,000 a year
- Full-time
- First Aid Certification
- Construction experience
- Leadership
- Annual leave
- Employee discount
Senior Client Funds Officer
North Northamptonshire Council —Kettering
- £34,434 a year
- Customer service
- Travel
- Negotiation
- Employee assistance programme
3d
Warehouse Operations Manager - Nights
Gist Limited —Hemel Hempstead
- £50,000 - £55,000 a year
- Full-time
- Management
- Continuous improvement
- Warehouse experience
- Annual leave
- Employee assistance programme
Senior Environmental Advisor
M Group —Stevenage
- No degree
- In-person
- Annual leave
- Employee assistance programme
Business Development Manager - Missiles & Fire Control Systems
Lockheed Martin Corporation —Ampthill
- Full-time
- Business development
- Travel
- Leadership
- Employee assistance programme
- Employee discount
Field Sales Representative
Octopus Energy Group —Milton Keynes
- £26,300 a year
- Weekend availability
- Customer service
Quick apply
Estate Surveyor
Anchor —Milton Keynes
- £52,000 a year
- Presentation skills
- Negotiation
- Employee discount
10d
Business Development Manager - CNI and National Security
Lockheed Martin Corporation —Ampthill
- Full-time
- Business development
- Travel
- Leadership
- Employee assistance programme
- Employee discount
Analyst, Contract Logistics
DSV —Northampton
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
- Annual leave
- Employee discount
Enforcement Officer
Buckinghamshire Council —Aylesbury
- Full-time
- Organisational skills
- Communication skills
- School
- Employee assistance programme
- Employee discount
14d
Claims Handler
Gallagher Bassett —Blisworth
- Organisational skills
- Communication skills
- Employee stock purchase plan
- Life insurance
Senior Financial Accountant
Buckinghamshire Council —Aylesbury
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
11d
Site Manager
Costain —Hitchin
- Full-time
- Management
- Analysis skills
- Supervising experience
Care Team Leader
Bedford Borough Council —Bedford
- £28,598 - £31,022 a year
- Part-time
- English
- Care plans
4d

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Senior Associate Customer Support

MSD -
Milton Keynes

Apply Now

Job details

Full-time
8 days ago

Qualifications

CRM software
Driving Licence
Microsoft Excel
Customer service
Technical support
Organisational skills
Communication skills

Full job description

Job Description

Position Summary
Based at our organization Animal Health HQ in Milton Keynes, this role supports the Customer Services team in handling enquiries, complaints, and orders via phone, email, and other channels. You’ll work in a fast-paced environment, managing multiple priorities while maintaining a high level of accuracy across all customer interactions and business processes.
Key Responsibilities

Manage customer queries and business enquiries.
Process orders and manage the full order lifecycle in SAP.
Coordinate and administer product allocations, ensuring fair and accurate distribution of constrained stock while communicating effectively with customers and internal external stakeholders.
Handle calls, complaints, disputes, credits, and returns.
Provide accurate product and service information.
Liaise with logistics and finance teams to resolve issues.
Maintain reports and raise incident reports as needed.
Keep SAP systems updated and support meetings and administrative tasks.
Manage competing priorities, meet deadlines, and maintain attention to detail under pressure.
Support compliance, continuous improvement, and training activities.

Requirements

Proven experience in customer service and order processing.
Strong problem-solving, decision-making, and organisational skills.
Proficient in SAP, CRM systems, and Microsoft Excel.
Exceptional attention to detail with a proven ability to maintain accuracy in a high-volume environment.
Ability to multitask effectively, prioritise workload, and perform under pressure.
Excellent communication skills and a collaborative team approach.
Self-motivated, proactive, resilient, and eager to learn.

Required Skills:
Customer Queries, Customer Service, Problem Resolution, SAP Systems, Service Requests, Technical Support

Preferred Skills:
Current Employees applyHERE

Current Contingent Workers applyHERE

Search Firm Representatives Please Read Carefully
Merck Co., Inc., Rahway, NJ, USA, also known as Merck Sharp Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:
Regular

Relocation:
No relocation

VISA Sponsorship:
No

Travel Requirements:
No Travel Required

Flexible Work Arrangements:
Hybrid

Shift:
Not Indicated

Valid Driving License:
No

Hazardous Material(s):
na

Job Posting End Date:
07/25/2026*A job posting is effective until 11:59:59PM on the dayBEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the dayBEFORE the job posting end date.
Requisition ID: R406604

Apply Now

Refine Your Search

senior customer service representative jobs in cranfield, bdf

Senior Associate Customer Support

Business Development Executive

Senior Operational Key Account Manager

Risk & Opportunity Manager

Director of Technology and Operations

IT Support Analyst 2nd Line

Transport, Safety & Sustainability Manager

Senior Client Funds Officer

Warehouse Operations Manager - Nights

Senior Environmental Advisor

Business Development Manager - Missiles & Fire Control Systems

Field Sales Representative

Estate Surveyor

Business Development Manager - CNI and National Security

Analyst, Contract Logistics

Enforcement Officer

Claims Handler

Senior Financial Accountant

Site Manager

Care Team Leader

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