We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
We are committed to providing top-quality outdoor learning experiences to our visitors and all staff play an active part in achieving that aim.
We are looking for someone who will be able to deliver these high-quality sessions to the wide variety of groups that visit our centre each year. In addition to this, the role involves some other duties required to operate the centre.
Instructional work with clients
- Deliver activity sessions where trained and competent.
- To operate all activities according to Centre Operating Procedures and appropriate National Governing Body qualifications.
- To be a good role model.
- Committed to the delivery of key session outcomes.
- Once trained - maintain activity equipment in good order, complying with Centre policy and best practice within the industry.
Duty Instructor role
- Supervise residential groups in mealtime cleaning duties.
- Run the tuck shop as required.
- Maintain an overnight onsite presence (special accommodation provided) for customer service and in case of emergency.
- Some cleaning duties.
Knowledge, Experience & Skills:
- Previous experience and continued motivation for working with young people.
- An understanding of the importance of quality customer service and experience.
- An understanding of the value of outdoor education.
- Previous experience of working in outdoor centres.
- Experience of working with a range of different young people with different backgrounds and needs.
Attributes and Behaviours:
- Collaborative team player, strong communicator, and a willingness to work effectively with others.
- Able to work independently, demonstrating proactivity and initiative.
- Good work ethic with a practical and dynamic approach to work.
- A composed demeanour, able to keep calm under pressure and solve problems when they arise, efficiently and effectively.
- Absolute commitment to the principles of equality, diversity, and inclusion.
- Awareness of the issues of living and working together or previous experience of sharing living space with others.
- Reflect our inclusive culture in your day-to-day work and support a positive health & safety and safeguarding culture in your interactions with colleagues.
- Follow our organisation's anti-racism principles and practices.
You will be able to demonstrate our values of being:
- Ambitious
- Collaborative
- Inclusive
- Accountable
Qualifications:
- First Aid Qualification
- Paddlesport Qualification (e.g. Paddlesport Instructor or higher)
- Climbing / High Ropes Qualification (e.g. Climbing Wall Instructor, Traditional ERCA or higher)
- Archery GB Instructor
- Generous holiday allowance of 39 days per annum (31 days A/L plus 8 bank holidays).
- Entry level salary is based on Real Living Wage, set by the living wage foundation.
- We will continue to support you in working towards industry qualifications and your ongoing professional development.
- Catered meals provided while working when the kitchen is serving young people in residence.
- Health Care Cash Plan.
- Free access to the Employee Assistance Programme for you and your family.
- Free access to the 'Headspace' app for you and your family.
- Free access to the Charity Mentoring Network, as a mentee or mentor.
- Generous maternity/partner/adoptive/shared parental leave.
- Accommodation is available onsite at a charge, variable in line with the Government's set NMW accommodation offset rate. Rooms are single occupancy with shared living spaces.
We are London Youth: a charity on a mission to support the capital’s youth sector to improve the lives of young people. We do this with and through our members – a network of 600 youth organisations – and at our two outdoor residential centres, Hindleap Warren and Woodrow High House.
Throughout our 135-year history, community youth organisations have provided a constant lifeline and a vital safe space outside the family and formal education, where young people can develop confidence, resilience and skills. Young people need opportunities outside school to have fun with their friends, to make a positive change in their communities and to shape the city they live in.
We look to work with all young people, focusing particularly on those who wouldn’t otherwise have access to the kind of opportunities we offer.
In 2023-24, we worked with 591 member youth organisations who supported 710k+ young Londoners. 28,676 young people took part in our programmes, events and activities, with nearly 18,000 enjoying our outdoor learning centres, Woodrow High House and Hindleap Warren. 2,000 youth professionals benefitted from 184 training and network sessions we delivered.
We do not use AI tools when reviewing applications or making hiring decisions. However, we understand that some applicants may choose to use AI to assist with their applications. If you do, please ensure that the information is accurate, truthful, and reflective of your own experience and skills.
Our goal is to get to know the real you, so accuracy and authenticity are key.
