At Connexus, every empty home represents an opportunity for someone to find a safe, affordable place to live. We're looking for a highly organised and proactive Business Support Assistant (Works Scheduler) to play a pivotal role in our targeted Empty Homes Recovery Programme.
This is more than an administration role. You'll be at the heart of a fast-paced operation, helping to coordinate the work that gets homes repaired, refurbished and ready for new customers as quickly as possible. Your work will directly contribute to reducing empty properties, increasing housing availability and improving outcomes for our communities.
Working closely with empty homes supervisors, operatives and contractors, you will help deliver a high-volume programme of work at pace, maintaining strong control of progress, communication and data. This is a key role within a high-profile recovery programme where your ability to prioritise, communicate and maintain attention to detail will make a real difference.
Key Responsibilities
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Plan and schedule work to ensure efficient turnaround of empty properties
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Coordinate multiple properties at different stages of the void process
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Liaise with contractors, suppliers, housing teams and internal colleagues to maintain progress
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Raise and manage works orders, purchase orders and material requests
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Track job progress and ensure timely completion in line with programme targets
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Maintain accurate systems, records and compliance documentation
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Support reporting on performance, turnaround times and delivery against targets
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Communicate clearly with internal stakeholders to ensure properties move quickly to letting
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Provide administrative support to supervisors to enable effective programme delivery
What We’re Looking For
We are looking for someone who thrives in a fast-paced, delivery-focused environment and can keep multiple workstreams moving. You will have:
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Excellent organisational and planning skills
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Strong excellent attention to detail and accuracy
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Ability to manage high volumes of work and prioritise effectively
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Excellent communication skills and ability to coordinate across teams
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Confidence using Microsoft Office and operational systems
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Experience in housing, voids, repairs, maintenance or scheduling (desirable)
You will also be:
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Proactive, resilient and solution-focused
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Calm under pressure in a high-demand environment
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Comfortable working to targets and deadlines
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Customer focused with a commitment to delivering excellent service
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A strong team player who takes ownership of outcomes
If you thrive on organisation, enjoy problem-solving and take pride in keeping things moving, we'd love to hear from you.
Why Join Us?
In return for your skills and commitment, you'll join an organisation that is passionate about providing great homes and services for our customers. This is a chance to be part of a high-impact recovery programme that will directly improve housing availability and customer outcomes.
This role has been identified as suitable for hybrid working, combining home working with time in our Head Office in Craven Arms and occasional travel to other Connexus locations.
Key Dates
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Shortlisting date: 13 July 2026
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Interview date: 17 and 20 July 2026
About Connexus
Connexus is a rural housing association with its heritage in Shropshire and Herefordshire, providing good quality, affordable and safe homes that customers are proud to live in. We create inclusive neighbourhoods, sustainable rural communities, and provide services that support our customers to build a life in their home. The work our teams do is varied, and no two days are the same.
We provide an excellent offer for colleagues which includes flexible working options combined with some fantastic benefits. We’re here to support colleagues at every step of the way with training and development opportunities, helping you make the most of your career. If you want to work with like-minded people and would like to make a difference to the lives of our customers, Connexus could be the right fit for you.
Connexus is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce, this is because we really understand the importance of different voices, experiences, perspectives, and backgrounds within our workforce. We strongly encourage applications from members of underrepresented groups.
Connexus is a community focused rural housing group with over 10,500 homes across Shropshire and Herefordshire.
Our people are passionate about the services we provide and we will invest in them and empower them to provide a great service to all of our customers.
Our clear focus is excellent service delivery.
Email: [email protected]
