Call center supervisor Work, Jobs in Crawley, Eng (with Salaries)

Team leader
Build Recruitment —Crawley
- £32,000 a year
- Full-time
- Continuous improvement
- Team management
- Organisational skills

Check out these similar jobs

Based on your search for call center supervisor jobs.

Team Leader - Co-op Uckfield
MRMU COOP LIMITED —Uckfield
Drive and ideas to help improve store sales. Setting a standard of exceptional customer service and really getting to know our customers.
£13.97 an hour
Quick apply
Team Leader
KFC —Horley
Stay strong with up to 25% off gym membership, up to 50% off home workouts and up to 70% off home and lifestyle purchases.

I want to receive the latest job alerts for call center supervisor in crawley, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Team leader

Build Recruitment -
Crawley

Apply Now

Job details

Permanent | Full-time
£32,000 a year

Qualifications

Continuous improvement
Team management
Organisational skills
Household contractor coordination
Leadership
Communication skills

Full job description

Team Leader – Housing repairs and logistics
Location: Crawley (RH10 9XN)
Salary: £32,000 per annum
Sector: Social Housing Repairs & Maintenance
Employment Type: Full-time, Permanent

About the Opportunity
We are currently recruiting for an experienced and motivated Team Leader to join a growing team based in Crawley. This is a fantastic opportunity to play a key leadership role on an exciting new contract with a national housing provider.

The successful candidate will oversee the planning and logistics function for a busy repairs and maintenance service within the social housing sector. You will be responsible for leading a team of planners and customer service advisors to ensure the smooth, efficient, and customer-focused delivery of maintenance and repair works across a large housing portfolio.

Key Responsibilities

Lead and manage the Planning Team, ensuring effective scheduling of responsive repairs, voids, and planned works.
Oversee the daily allocation of jobs to operatives and contractors, ensuring all appointments are met in line with service level agreements (SLAs) and key performance indicators (KPIs).
Support and guide Customer Solutions Advisors, including managing escalations and complex repair enquiries.
Maintain oversight of call centre and team mailboxes, ensuring timely action and resolution of incoming requests.
Monitor individual and team performance, carrying out reviews and implementing performance improvement measures as required.
Act as the senior point of contact for operational queries, supporting both the team and the client relationship.
Promote continuous improvement and ensure a high standard of service delivery at all times.

About You

Experience in a planning, scheduling, or coordination role within housing, construction, or a maintenance-related field.
Previous experience managing or supervising a team.
Strong organisational and communication skills.
Confident using scheduling software, housing management systems, and general IT tools.
Ability to work under pressure and adapt quickly to changing demands.

Interested?
If you’re looking for your next step in social housing and want to be part of a forward-thinking and ambitious team, please apply with your CV or call Leah Seber at Build Recruitment

Refine Your Search

call center supervisor jobs in crawley, eng

Team leader

Check out these similar jobs

I want to receive the latest job alerts for call center supervisor in crawley, eng

Category

Property

Offered Salary

£32000 per year

Job Location

Crawley, UK

Job Type

Full Time, Permanent

Job ID

37315

Leah Seber

Email

Jobseeker tools

Employer Tools

Browse

Stay Connected