Call center supervisor Work, Jobs in Crawley, Wsx (with Salaries)

Team leader
Build Recruitment —Crawley
- £32,000 a year
- Full-time
- Team management
- Travel
- Leadership

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Team leader

Build Recruitment -
Crawley

Apply Now

Job details

Permanent | Full-time
£32,000 a year

Qualifications

Performance management
Team management
Employee performance appraisals
Customer support
Household contractor coordination
Leadership

Full job description

Team Leader

Crawley – Full time, Mon-Fri

£32,000

8am-5pm

Key Responsibilities
To lead and manage the Planning Team, ensuring the efficient scheduling of repairs, maintenance, and other property-related appointments across the housing stock.

Accountabilities/Responsibilities:

Overall responsibility for the Planners and Customer Service Advisors
Oversee the day-to-day scheduling of operatives and contractors for responsive repairs, voids, and planned works to meet KPIs and service standards
Manage Call Centre mailboxes , ensuring mailboxes are kept clear and correct actions take place
Support Customer Solutions Advisors with escalations and repair enquiries
Escalation of required calls
Maintain professional relations with the client teams
Ensure teams performance is where it should be. This may include performance reviews / KPI tracking / SLA tracking
Ensure the planning team are hitting agreed contract SLAs
Monitor and evaluate team performance through regular reviews, KPI analysis, and SLA tracking—implementing corrective actions when necessary.
Act as a senior point of contact for escalations and complex repair enquiries, providing guidance and resolution support to CSAs.
Oversee Repairs inbox, ensure all emergencies are dealt with

Required:

Must have experience leading a team of planners / customer service advisors
Must be able to travel to the office in Crawley 5 days a week
The ideal candidate will have previous experience in a repairs team leader role with in housing

How to Apply:

If you possess the required experience and skills, please submit your CV to the job ad today!

For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: [email protected] 07879715700

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call center supervisor jobs in crawley, wsx

Team leader

Other jobs to consider

I want to receive the latest job alerts for call center supervisor in crawley, wsx

Category

Customer Services

Offered Salary

£32000 per year

Job Location

Crawley, UK

Job Type

Full Time, Permanent

Job ID

37475

Lucy Van der Gucht

Email

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