Sainsbury's Taste CaféCafé Supervisor – Crawley
Pay Rate: £13.25 per hour
Profile
Experienced and customer-focused hospitality professional with a passion for leading teams and delivering outstanding café experiences. Committed to maintaining exceptional standards of customer service, food quality, and operational excellence while supporting the day-to-day running of the café. Confident supervising teams, resolving customer queries, ensuring compliance with food safety and health & safety standards, and driving a positive, high-performing culture. Capable of taking responsibility for managing the café in the absence of the Unit Manager, ensuring smooth operations, maintaining brand standards, and supporting commercial performance.
Key Skills
Excellent customer service
Team leadership and supervision
Strong communication skills
Barista and coffee preparation
Food preparation and presentation
Food safety and allergen awareness
Cash handling and stock control
Organisation and planning
Health and safety compliance
Problem solving and decision making
Coaching and developing team members
Commercial awareness
Positive, flexible, and reliable approach
Key Responsibilities
Deliver exceptional customer service and create a welcoming café environment.
Supervise and support the café team throughout daily operations.
Lead shifts and take responsibility for the café in the absence of the Unit Manager.
Prepare and serve high-quality food and beverages, including coffee.
Ensure café standards, food safety, hygiene, and brand requirements are consistently maintained.
Support the induction, training, and development of new team members.
Handle customer feedback and complaints professionally and efficiently.
Complete opening and closing procedures in line with company standards.
Support stock control, food waste management, cash handling, and café administration.
Help deliver café sales targets while maintaining excellent operational standards.
Promote a safe working environment and ensure compliance with all health and safety procedures.
Communicate effectively with the Unit Manager and wider team to support operational performance.
Personal Qualities
Passionate about customer satisfaction
Confident leader and role model
Reliable and committed
Friendly and approachable
Organised and proactive
Flexible and adaptable
Uses initiative
Calm under pressure
Honest and trustworthy
Team-focused
Achievement orientated
As a Café Supervisor, you'll be part of a dynamic, fast-paced team, supporting the Unit Manager in delivering exceptional food and world-class customer service within a busy Sainsbury's Taste Café. You'll oversee day-to-day café operations, supervise the team during shifts, and help deliver an outstanding customer experience while maintaining the highest standards of food quality, safety, and operational excellence. In return, you'll have the opportunity to progress your hospitality career with a company that invests in its people, celebrates individuality, and rewards those who consistently go above and beyond.
Here's an idea of what your shift patterns will be: Variable shifts
Your key responsibilities will include:
Preparing delicious, high-quality food and beverages to company standards
Supervising the café team to ensure exceptional customer service is delivered at all times
Leading shifts and taking responsibility for the café in the absence of the Unit Manager
Supporting and developing team members through coaching, training, and leading by example
Communicating regularly with the Unit Manager to support operational targets, KPIs, and café performance
Representing Sainsbury's Taste Café and Compass Group with a professional and positive brand image
Liaising with customers and the café team to resolve queries and exceed customer expectations
Completing opening and closing procedures in line with company standards
Supporting stock control, food waste management, cash handling, and café administration
Implementing and maintaining the highest standards of Food Safety, Health & Safety, and hygiene compliance
Ensuring the café remains clean, safe, organised, and welcoming throughout each shift
Our ideal Café Supervisor will:
Be passionate about great-tasting food and delivering exceptional customer service
Have previous supervisory experience within a café, hospitality, catering, or retail environment
Have a minimum of two years' experience in a customer-facing catering or hospitality role
Have experience leading and motivating teams in a fast-paced environment
Demonstrate excellent communication, organisation, and leadership skills
Be confident making decisions and taking ownership when managing shifts
Have a strong understanding of food hygiene, health & safety, and operational standards (a Basic Food Hygiene Certificate is advantageous)
Thrive under pressure while maintaining high standards and attention to detail
Be ambitious, proactive, and committed to developing both themselves and their team
Bring a positive, flexible, and reliable approach to every shift
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Job Reference: com/0607/45056001/52818843/BU #One Retail
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
