Retention manager Work, Jobs in Crawley, Wsx (with Salaries)

Airport Manager
VIP First Limited —Gatwick Airport
- From £45,000 a year
- Full-time
- Management
- Administrative experience
- Organisational skills
Quick apply
SME Retention Team Manager
AXA —Royal Tunbridge Wells
- Up to £50,000 a year
- Analysis skills
- Continuous improvement
- Financial services
2d
SME Retention Team Manager
AXA UK —Royal Tunbridge Wells
- Up to £50,000 a year
- Analysis skills
- Continuous improvement
- Financial services
- Annual leave
3d
Trusts and Foundations Manager
Aspens Charities —Royal Tunbridge Wells
- £36,000 - £46,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Project management
- Paid training
- Employee assistance programme
Quick apply
11d
Global Senior Mid-Level Giving Manager
Compassion in World Farming —Godalming
- £47,000 - £500,000 a year
- Full-time
- Hybrid work
- Driving
- Communication skills
- Free parking
- Annual leave
9d
Operations Manager
CH&CO —Chertsey
- £67,000 a year
- Contracts
- School
- Employee discount
Account Manager
OCS Group —Crawley
- 8 hour shift
- Remote
- Microsoft Office
- IT
- Communication skills
Quick apply
9d
Senior Account Manager
ERGOS UK —Crawley
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Sales
- Analysis skills
- Contracts
- Free parking
- Work from home
Quick apply
2d
Centre Manager - Primrose Lodge
UK Addiction Treatment Centres —Guildford
- £45,000 - £50,000 a year
- Full-time
- Microsoft Outlook
- Management
- Microsoft Office
Quick apply
Ecommerce Specialist
SVC Labs —Crawley
- £38,000 - £42,000 a year
- Full-time
- Hybrid work
- Merchandising
- English
- HTML
- Work from home
- Employee discount
Quick apply
13d
Senior Marketing Manager
Tropic Skincare —Croydon
- £65,000 - £75,000 a year
- Monday to Friday
- Hybrid work
- Leadership
- Marketing
- Employee assistance programme
- Employee discount
Quick apply
Senior Global Donor Development Manager
Compassion in World Farming —Godalming
- £45,000 - £500,000 a year
- Full-time
- Hybrid work
- Management
- Social media management
- Driving
- Free parking
- Annual leave
Aftersales Manager
Marco Limited —Edenbridge
- £35,000 - £38,000 a year
- Full-time
- ERP systems
- Analysis skills
- Project management
- Free parking
- Annual leave
Quick apply
7d
Education Operations Manager – Skills Bootcamps & Adult Learning
Brighton and Hove Education Academy —Brighton
- £45,000 - £50,000 a year
- Part-time
- Supervising experience
- Project management
- Education
- Sick pay
Quick apply
12d
Ecommerce & CRM Growth Manager
Posh Totty Designs Ltd —Brighton
- £42,000 - £46,000 a year
- Hybrid work
- Merchandising
- Analysis skills
- Product management
- Employee discount
Quick apply
9d
Operations / Service Director
Telecom Acquisitions Ltd. —Horsham
- Up to £90,000 a year
- Full-time
- Management
- Customer service
- AI
- Free parking
- Employee discount
Quick apply
6d
Client Services Manager
Eurofins UK Clinical Diagnostics —Guildford
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Free parking
- Annual leave
Quick apply
Localisation Project Manager
Bumble Inc. —London
- £90,000 - £120,000 a year
- Call to connect
- Hybrid work
- Project management
- Organisational skills
- AI
- Annual leave
Quick apply
Deputy Director, Head of Parent and Alumni Engagement
Brighton College —Brighton
- £58,000 - £63,000 a year
- Weekend availability
- English
- Analysis skills
- Travel
9d
Health Club Manager
HandPickedHotels —Redhill
- From £40,000 a year
- Weekend availability
- Hotel
- Team management
- Leadership
- Free parking
- Employee assistance programme

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Airport Manager

VIP First Limited
Gatwick Airport

Quick apply

Job details

Permanent | Full-time
From £45,000 a year

Qualifications

Management
Administrative experience
Organisational skills
Leadership
Communication skills
Marketing

Full job description

Job Summary

We are seeking an experienced, commercially minded, and dynamic Airport Manager to oversee the daily operation of our Gatwick Airport station. The successful candidate will be responsible for ensuring the safe, efficient, and profitable delivery of all airport activities while maintaining exceptional customer service standards and leading a diverse workforce.

This is an excellent opportunity for a proactive leader with strong operational, organisational, and people management skills to contribute to the continued success and growth of our airport services.

The Airport Manager will hold full financial and operational accountability for the station and will ensure safe, profitable, and high-quality performance in line with customer expectations, corporate objectives, business strategy, and operational plans. You will provide leadership and direction across a diverse workforce (including multi-site operations where applicable), ensuring teams remain engaged, customer-focused, and performance-driven.

A key part of this role will also involve developing customer relationships, identifying opportunities for business growth, and supporting initiatives that increase customer satisfaction, retention, and revenue.

Key ResponsibilitiesOperational Leadership

Oversee daily airport operations, including passenger services, security, facilities management, and ground handling activities.
Ensure safe, efficient, and compliant delivery of all operational activities in line with aviation regulations and company standards.
Develop and implement operational procedures and policies to improve efficiency, service quality, and safety performance.
Monitor operational KPIs, identify risks and opportunities, and lead continuous improvement initiatives.
Manage budgets, resources, staffing levels, and schedules to achieve operational and financial targets.
Maintain accurate operational, staffing, compliance, and administrative records.

People Management

Lead, coach, and develop airport teams through effective recruitment, training, performance management, and succession planning.
Organise staff rotas and allocate resources to meet operational demands.
Promote a positive and inclusive working environment that encourages collaboration, accountability, and professional development.
Provide clear leadership and guidance across a diverse workforce and foster a culture of high performance.

Customer & Commercial Growth

Build and maintain strong relationships with existing airline customers, airport authorities, and key stakeholders.
Identify opportunities to increase customer satisfaction, strengthen customer retention, and support business growth initiatives.
Develop and implement local customer engagement strategies to attract new airline, handling, and operational opportunities.
Actively seek opportunities to expand services and increase station revenue through operational excellence and value-added solutions.
Conduct regular customer reviews and gather feedback to improve service delivery and strengthen long-term partnerships.
Collaborate with commercial and business development teams to support bids, presentations, and customer proposals.
Drive a customer-centric culture through your teams by understanding customer priorities and adapting services to meet evolving business needs.
Represent the station at customer meetings, networking events, and industry forums to enhance business visibility and attract new opportunities.

Stakeholder Management

Act as the primary point of contact with airport authorities, airlines, security agencies, ground handling teams, and external stakeholders.
Build trusted relationships internally with Station Manager peers, Business Unit Heads, and support functions including Finance, HR, and QHSE.
Manage customer complaints, escalations, and service recovery actions professionally to maintain high levels of customer satisfaction.

Skills & Experience

Proven management experience within the aviation or airport operations sector, with a strong background in leading teams.
Demonstrated commercial awareness and experience contributing to customer growth and business performance.
Strong leadership and people management skills with the ability to motivate and develop diverse teams.
Excellent organisational and planning skills with the ability to prioritise effectively in a fast-paced environment.
Exceptional written and verbal communication skills.
Strong understanding of aviation security procedures, safety standards, and regulatory compliance requirements.
Experience managing operational budgets, KPIs, and performance reporting.
Customer-focused mindset with experience building strong stakeholder relationships.
Excellent administrative and reporting skills with strong attention to detail.
Professional interpersonal and communication skills with the ability to influence at all levels.

This position is ideal for a results-driven leader who thrives in a fast-paced operational environment and is passionate about delivering exceptional airport services while driving customer growth, operational excellence, and commercial success.

Pay: From £45,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

retention manager jobs in crawley, wsx

Airport Manager

SME Retention Team Manager

SME Retention Team Manager

Trusts and Foundations Manager

Global Senior Mid-Level Giving Manager

Operations Manager

Account Manager

Senior Account Manager

Centre Manager - Primrose Lodge

Ecommerce Specialist

Senior Marketing Manager

Senior Global Donor Development Manager

Aftersales Manager

Education Operations Manager – Skills Bootcamps & Adult Learning

Ecommerce & CRM Growth Manager

Operations / Service Director

Client Services Manager

Localisation Project Manager

Deputy Director, Head of Parent and Alumni Engagement

Health Club Manager

I want to receive the latest job alerts for retention manager in crawley, wsx

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