Application support analyst Work, Jobs in Crawley (with Salaries)

Application Support Analyst
Clinisys —Woking
- Hybrid work
- Customer service
- Organisational skills
- IT
12d
Partner Support Analyst
Collinson —Haywards Heath
- Hybrid work
- Customer service
- Microsoft Office
- Hotel
3d
Real Time Analyst
AXA —Redhill
- Up to £30,000 a year
- Overtime
- Microsoft Office
- IT
- Communication skills
- Annual leave
- Employee discount
13d
CPC Application Support Analyst
Atos —Balham
- Monday to Friday
- Azure
- SQL
- Scripting
- Annual leave
Business Analyst
Civil Aviation Authority —Gatwick Airport
- Up to £45,000 a year
- Hybrid work
- Presentation skills
- IT
- Communication skills
- Annual leave
- Gym membership
14d
IT Support Technician (1st/2nd Line)
FAITHORN FARRELL TIMMS LLP —Orpington
- £25,000 - £26,000 a year
- Full-time
- SharePoint
- IT
- In-person
- Bereavement leave
- Sick pay
Quick apply
6d
Database Administration and Data Management Analyst
Richmond and Wandsworth Councils —London
- £46,206 - £62,451 a year
- Full-time
- SQL
- Continuous improvement
- Communication skills
- Annual leave
Quick apply
5d
QA Automation Tester
Scrumconnect Consulting —Croydon
- £65,000 a year
- Oracle
- DevOps
- SQL
Business Analyst
Foresters Financial —Bromley
- Up to £63,000 a year
- Full-time
- Hybrid work
- Organisational skills
- IT
- Financial services
- Employee assistance programme
- Flexible schedule
Business Intelligence Analyst
Lidl —London
- £52,800 - £70,400 a year
- Full-time
- Hybrid work
- SQL
- Communication skills
- Python
- Store discount
- Employee discount
Technical Assurance Analyst
Virgin Atlantic —Crawley
- Full-time
- Hybrid work
5d
2nd Line Support Analyst
Fluidone —Chessington
- £35,000 a year
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
Quick apply
3rd Line Support Analyst
Fluidone —Chessington
- £35,000 - £40,000 a year
- Azure
- Windows
- SQL
- Employee assistance programme
Quick apply
Service Desk Analyst
NPL —Teddington
- Windows
- Microsoft Office
- IT
13d
Test Analyst FTC (7 months)
Superdrug —Croydon
- Full-time
- Hybrid work
- Oracle
- Analysis skills
- AI
- Store discount
- Employee discount
6d
Business Analyst
AXA —Redhill
- Employee discount
2d
Strategic Insights Automation Analytics Engineer (RPA Specialist)
Surrey Police —Guildford
- £45,374 - £57,478 a year
- Full-time
- SQL
- Maths
- Communication skills
- Annual leave
- Employee discount
IT Technician and Service Desk Analyst
Radnor House School —Twickenham
- £25,500 a year
- Full-time
- In-person
- School
- Health & wellbeing programme
- Life insurance
Quick apply
15h
Security Analyst
Unum Group —Dorking
- Full-time
- Scripting
Junior Data Analyst
Octavius Infrastructure —Reigate
- Full-time
- Hybrid work
- Microsoft Excel
- Computer Science
- Customer service
- Annual leave
8h

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Application Support Analyst

Clinisys -
Woking

Apply Now

Job details

Permanent
12 days ago

Qualifications

Customer service
Organisational skills
IT
Application support
Environmental issues
AI
Communication skills

Full job description

Building an AI‑first organisation is central to Clinisys’ purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI‑enabled, cloud‑based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 30 countries, Clinisys expects all colleagues—regardless of role or function — to work confidently with AI‑enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve, must drive an AI first sense of purpose and urgency.

Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centres – and is the only provider to repetitively deliver to all disciplines end-to-end – at scale. Fostering healthier communities.

Job Description

The Application Support Analyst will work within the Service Management environment administrating and resolving incidents as logged by Clinisys customers within Service Level Agreement timescales as directed by the Service Desk Manager and the Support Director to satisfy the customer and business requirements.

Please note this is a permanent role comprising a five-day week with shifts to cover our core hours of 08:00 – 20:00 for Monday to Friday. Hybrid working model with 3 days in the Woking office.

Responsibilities:

To be responsible for the administration of all incidents raised with the service desk from our customers.
To be fully conversant with the core functionality of Pathology products and that of general disciplines.
To partake in the help desk shifts as required.
To fully understand the service Clinisys has been engaged to deliver in line with contractual and other customer expectations.
To develop and maintain rapport with end users by displaying a detailed understanding of their IT environment and Pathology issues/pressures.
To establish and maintain elevated levels of call ownership - resolving, progressing, and managing all calls to a satisfactory conclusion on the Clinisys call management system, ensuring that appropriate parties (including the customer) are kept up to date on call progress.
To establish a quality working relationship with end users and solve their problems in a timely fashion by using and developing diagnosis, analytical, problem solving, discipline specific and technical skills to achieve Service Levels.
To work with the Senior Application Support Analyst and Application Support Specialist for mentoring and development of diagnosis, analytical, problem solving, discipline specific and technical skills to achieve service levels.
To understand and operate the escalation procedure within the defined limits of time, knowledge, and level of contracted support.
To partake in the training of clients and other members of staff as and when required to resolve or aid resolution of service desk incidents.
To participate in an on-call rota after a qualifying period.
Assist in paid out-of-hours work when requested.
To attend team meetings and agreed training courses.
To be responsive to reasonable requests from your line manager team.
Contribute to and support Pathology team members and build knowledge base.
To progress personal development and encourage the development of other team members.
To complete administrative duties, e.g. holiday, sickness, and overtime forms in a timely manner.

Knowledge, skills, abilities:

Experience of IT systems
Strong motivational skills – can deliver the tasks in difficult circumstances.
Excellent verbal and written communication skills; including communicating with technical and non-technical clients and staff at all organisational levels.
Ability and willingness to work independently.
High-level of customer service skills.
Excellent decision making, and critical and problem-solving skills.
Strong planning and organisational skills.
Adaptability / flexible to changing demands.
Ability to implement and manage change.

Ideally:

Knowledge of Laboratory procedures in a relevant discipline.
Experience in an IT Service Desk environment.
Awareness of a Ticketing System for case logging, progression, and resolution.

This role requires a working knowledge of Artificial Intelligence (AI) technologies and the ability to leverage them to improve processes and outcomes. A core understanding of AI concepts is required and must be able to demonstrate the use of AI tools in a professional setting.

Onboarding
As part of our onboarding process, all new employees will be required to attend / travel to the office on their first day of employment. This requirement is essential for onboarding activities, including the identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.

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Refine Your Search

application support analyst jobs in crawley

Application Support Analyst

Partner Support Analyst

Real Time Analyst

CPC Application Support Analyst

Business Analyst

IT Support Technician (1st/2nd Line)

Database Administration and Data Management Analyst

QA Automation Tester

Business Analyst

Business Intelligence Analyst

Technical Assurance Analyst

2nd Line Support Analyst

3rd Line Support Analyst

Service Desk Analyst

Test Analyst FTC (7 months)

Business Analyst

Strategic Insights Automation Analytics Engineer (RPA Specialist)

IT Technician and Service Desk Analyst

Security Analyst

Junior Data Analyst

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