Entry level customer service representative Work, Jobs in Crawley (with Salaries)

Customer Care Consultant
Dexters —London
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick apply

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Customer Care Consultant

Dexters -
London

Quick apply

Job details

Full-time

Benefits

Season ticket loan
Company pension
Discounted gym membership
Employee discount
Paid volunteer time
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
No experience needed
IT
Communication skills

Full job description

A fast-paced, engaging, and rewarding role within one of the company’s largest departments. With rapid growth across the team, there are excellent opportunities for career progression.

The Customer Care role is integral to the business, offering exposure to all aspects of the property industry, including sales, lettings, and property management. You’ll gain a comprehensive understanding of the sector and quickly develop the knowledge and skills needed to build a successful career in estate agency.

Location: Clapham Junction
Hours: Full-time, office-based, working shift patterns of 8am–5pm or 11am–8pm, including two weekend shifts per month.

What’s in it for you?

Unlimited Earning Potential: With an uncapped commission structure, your earning potential is truly limitless. Expect to earn between £30k-£40k OTE in your first year.
No Experience? No Problem: As the only Estate Agents in the UK to be OFSTED regulated, we provide industry-leading training to equip you with everything you need to succeed in the property industry.
Dynamic Environment: Work in a fast-paced, professional, and fun environment that will challenge and excite you every day.
Career Growth: Join our growing team and kickstart your career with rapid progression opportunities.

If you’re ready to take on an exciting new challenge and build a rewarding career, we’d love to meet you!

Key Responsibilities

Call and book all valuation enquiries received via our website and online portals.
Answer overflow calls from all offices, handling a wide range of enquiries.
Monitor and manage Dexter’s webchat, responding to both new and existing client enquiries.
Contact all new buyers within 24 hours of registration to complete their profile, recommend support services, and identify cross-selling opportunities across sales and lettings.
Contact new sellers one week after instruction to recommend additional support services.
Manage and update buyer and valuation leads received from other estate agents within our network.

Requirements

Work in line with our service goals, ensuring customers never have to ask twice and always know what to expect next.
Develop strong knowledge of the property industry to confidently assist clients with a wide range of queries.
Balance excellent customer service with a proactive, sales-oriented approach to promoting third-party services.
Maintain a positive, “nothing is too much trouble” attitude.
Work towards and consistently achieve daily, weekly, and monthly targets.
Demonstrate the ability to work both independently and as part of a team.
Thrive in a fast-paced environment, with the ability to multitask effectively.

Skills

Excellent communication skills and professional telephone manner
Enthusiastic, self-motivated, and proactive
Flexible and adaptable
Strong customer focus
Target-driven with a sales-oriented mindset
Confident in handling objections
High level of attention to detail
Well organised, with the ability to manage a varied workload
IT literate, including proficiency in MS Word, Excel, and Outlook
Able to work quickly and efficiently in a fast-paced environment

What We Offer:
- Generous Rewards: Uncapped commission potential with substantial earnings in your first year. As well as, monthly award presentation with prizes for top performers.
- Progression: Fast-track growth within the property industry, with clear development pathways.
- Comprehensive Training: From apprenticeship to industry qualifications, we’ll support your development every step of the way.
- Holiday: Enjoy a generous allowance starting at 25 days annually, plus a birthday day off to celebrate.
- Supportive Environment: Wellbeing programs, team social events, and a fun, dynamic workplace.
- Additional Perks: Pension contribution, beauty and fitness discounts, season ticket loan, cycle-to-work scheme, and enhanced maternity/paternity leave.
- Give Back: Paid day off to volunteer at a charity of your choice.

Quick apply

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Customer Care Consultant

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