It service manager Work, Jobs in Crawley (with Salaries)

2nd line Technical Support Engineer
ERGOS UK —Crawley
- £32,000 - £39,999 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Free parking
- Annual leave
Quick apply
13d
Work Package Owner/ Engineering Delivery Manager
Acron Aviation Academy —Crawley
- Full-time
- Hybrid work
- Engineering
- Project management
- Bachelor's degree
- Employee assistance programme
- Gym membership
13d
Operations Manager (IT, Facilities & Fleet)
Rainbow Trust Children's Charity —Leatherhead
- Up to £43,000 a year
- Microsoft Excel
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Lead Security Engineering GRC Manager
Tesco Insurance —Reigate
- From £76,400 a year
- Full-time
- Hybrid work
- Azure
- AWS
- Travel
- Employee discount
7d
IT Manager
Cordek Limited —Horsham
- £55,000 - £60,000 a year
- Full-time
- CAD
- Windows
- Computer networking
- Free parking
- Annual leave
Quick apply
Fraud and Application Support Analyst - 18 month Fixed Term Contract
Cubic Corporation —Salfords
- Full-time
- Microsoft Access
- Oracle
- Microsoft Outlook
3d
Service Performance Specialist
Cubic Corporation —Salfords
- Full-time
- Microsoft Excel
- Management
- Customer service
Tower Lead - Desk Side Services, AMT Asset Management Software
HCLTech —Adur District
- Azure
- Windows
- Computer networking
Service Desk Specialist
Infinity —Reigate
- Full-time
- Hybrid work
- Microsoft Outlook
- Microsoft Office
- Organisational skills
- Employee assistance programme
14d
Real Time Analyst
AXA —Redhill
- Up to £30,000 a year
- Overtime
- Microsoft Office
- IT
- Communication skills
- Annual leave
- Employee discount
IT Manager
HandPickedHotels —Sevenoaks
- Hospitality
- Azure
- Hotel
- Employee assistance programme
- Employee discount
IT Applications Manager - Principal Business Analyst
OSI Systems, Inc. —Salfords
- ERP systems
- Project management
- Bachelor's degree
Business Analyst - Redhill
OSI Systems, Inc. —Salfords
- Project management
- Bachelor's degree
- No degree
Senior Configuration Controller
Thales —Crawley
- Full-time
- Engineering
- Annual leave
- Employee discount
14d
Programme Manager- Digital, Data & AI
Health Innovation Kent Surrey Sussex (KSS AHSN) —Gatwick Airport
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Machine learning
- AI
- Leadership
Third Party Risk Manager
Tesco Insurance —Reigate
- £72,200 - £86,640 a year
- Full-time
- Travel
- Employee discount
7d
Data Enrichment Manager
Somerset Bridge Group —East Grinstead
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Maths
- Annual leave
- Referral programme
Quick apply
HPC Services Team Leader
Viridien —Haywards Heath
- Full-time
- DevOps
- Scripting
- Agile
- Annual leave
IT Security Manager
Surrey Satellite Technology Limited —Guildford
- Full-time
- Azure
- AWS
- IT
IT Security Analyst
Wates —Leatherhead
- Computer Science
- Microsoft Office
- Analysis skills
3d

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2nd line Technical Support Engineer

ERGOS UK
Crawley

Quick apply

Job details

Permanent | Full-time
£32,000 - £39,999 a year
13 days ago

Benefits

Free parking
Additional leave
Annual leave
Company pension
Work from home
Company events
Employee discount
Enhanced maternity leave
Referral programme
On-site parking

Qualifications

Microsoft Windows Server
TCP
Driving Licence
Azure
Customer service
Disaster recovery
Microsoft Exchange
Windows
Technical support
Microsoft Office
Firewall
DHCP
Analysis skills
Continuous improvement
Remote access software
IT support
Computer networking
DNS
SharePoint
TCP/IP
Communication skills
Active Directory
Time management
VPN

Full job description

About ERGOS Technologies Limited

ERGOS Technologies is a Transatlantic Managed Services Provider (MSP) and a Trusted Technology Partner to our clients. We operate on the Entrepreneurial Operating System (EOS) framework, which drives our culture of accountability, transparency, and continuous improvement. With a strong presence in both the UK and the US, we deliver innovative IT solutions that empower businesses to thrive.

2nd Line Technical Support Engineer

Location: Crawley, West Sussex (Hybrid)
Job Type: Full-Time, Permanent

Role Overview

ERGOS Technologies is seeking an experienced and customer-focused 2nd Line Technical Support Engineer to join our growing technical team.

This hybrid role is based in Crawley and will involve providing high-quality technical support to a diverse client base, both remotely and on-site. Working closely with our 1st, 2nd and 3rd Line Engineers, you will be responsible for troubleshooting and resolving technical issues, maintaining excellent customer service standards, and ensuring compliance with agreed SLAs and KPIs.

The ideal candidate will have a strong technical background within an MSP environment, excellent problem-solving skills, and a passion for delivering exceptional customer service.

Key Responsibilities

Manage and resolve support tickets in a timely and efficient manner.
Troubleshoot technical issues and provide effective solutions and technical guidance.
Maintain accurate ticket updates, documentation and customer records.
Communicate professionally with customers, colleagues and third-party suppliers.
Take ownership of support requests through to resolution.
Escalate issues to 3rd Line Engineers in accordance with internal processes.
Support the Service Desk Manager and Team Leader with queue management and ticket prioritisation.
Identify recurring issues and raise problem tickets where appropriate.
Ensure all time entries and service records are completed accurately.
Maintain ticket ownership and ensure correct ticket categorisation and configuration.
Attend customer sites as required to provide hands-on technical support.
Maintain and exceed agreed Service Desk KPIs and SLA targets.
Follow company policies, procedures and security standards at all times.
Contribute to continuous improvement initiatives across the Service Desk.

Required Experience & SkillsExperience

Minimum 3 years' experience within an MSP (Managed Service Provider) environment.
Proven experience providing 2nd Line IT Support.
Experience supporting both remote and on-site users.

Technical Knowledge

Strong knowledge of Microsoft 365, including Exchange Online, SharePoint, Teams and Entra ID (Azure AD).
Experience administering Windows Server environments and Active Directory.
Understanding of Group Policy, DNS, DHCP, Domain Controllers and Microsoft Exchange.
Good knowledge of networking fundamentals including TCP/IP, DNS, DHCP, routing and OSI layers.
Experience supporting Remote Desktop Services (RDS) environments.
Experience supporting backup and disaster recovery solutions.
Understanding of firewalls, VPNs and wireless networking technologies.

Skills & Attributes

Excellent communication and customer service skills.
Strong analytical and problem-solving abilities.
Well organised with excellent time management skills.
Ability to prioritise workload in a fast-paced MSP environment.
Proactive and customer-focused approach.
Ability to work independently and collaboratively within a team.

What We Offer

Competitive salary dependent on experience.
Hybrid working model supporting work-life balance.
Ongoing technical training and professional development.
Supportive and collaborative working environment.
Opportunity to work within a growing EOS-driven organisation.
Career progression opportunities.

Additional Information

This role requires attendance at our Crawley office three days per week (Tuesday to Thursday).
Regular travel to customer sites across the South East, including Central London, will be required.
A company van will be provided for business travel.
A full UK driving licence is required.
Full training on internal systems and processes will be provided.

ERGOS Technologies is certified to ISO 9001, ISO 14001 and ISO 27001 standards. All successful applicants will be required to sign a Confidentiality, Privacy and NDA Agreement and complete GDPR awareness training.

All offers of employment are subject to satisfactory references, DBS clearance and a five-year employment and education history check.

Benefits

Company pension
Enhanced maternity leave
Additional annual leave
Employee discount scheme
Referral programme
Company events
Free on-site parking
Hybrid working

Application Questions

Are you able to attend our Crawley office three days per week (Tuesday to Thursday)?
Do you have a minimum of three years' experience working within an MSP environment?
Do you hold a full UK driving licence?

Work Location: Hybrid / Customer Sites / Crawley Office (RH10)

Job Types: Full-time, Permanent

Pay: £32,000.00-£39,999.00 per year

Benefits:

Additional leave
Company events
Company pension
Employee discount
Enhanced maternity leave
Free parking
On-site parking
Referral programme
Work from home

Ability to commute/relocate:

Crawley RH10: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Quick apply

Refine Your Search

it service manager jobs in crawley

2nd line Technical Support Engineer

Work Package Owner/ Engineering Delivery Manager

Operations Manager (IT, Facilities & Fleet)

Lead Security Engineering GRC Manager

IT Manager

Fraud and Application Support Analyst - 18 month Fixed Term Contract

Service Performance Specialist

Tower Lead - Desk Side Services, AMT Asset Management Software

Service Desk Specialist

Real Time Analyst

IT Manager

IT Applications Manager - Principal Business Analyst

Business Analyst - Redhill

Senior Configuration Controller

Programme Manager- Digital, Data & AI

Third Party Risk Manager

Data Enrichment Manager

HPC Services Team Leader

IT Security Manager

IT Security Analyst

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