Helpdesk manager Work, Jobs in Creswell, Dby (with Salaries)

IT Support Engineer
Chattertons Solicitors —Newark-on-Trent
- Full-time
- Azure
- English
- No degree
Quick apply
4d
Reactive Helpdesk Administrator (fixed term contract)
UPP Ltd —Nottingham
- £25,589 a year
- Full-time
- Communication skills
- Employee discount
- Life insurance
3d
Senior Occupational Health Advisor
Optima Health —Derby
- Up to £47,000 a year
- Part-time
- Paid training
- Annual leave
Site Manager
Equans —Rotherham
- £30,000 a year
- Full-time
- Maintenance
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Customer Service Advisor
CBRE —Doncaster
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Employee discount
Facilities Helpdesk Administrator
NAB-Jones Lang LaSalle Services —Nottingham
- Full-time
- Google Suite
- Customer service
- In-person
Quick apply
7d
Audit Manager IT Infrastructure and Cybersecurity
HSBC Global Services Limited —Sheffield
- Full-time
- IT
- Communication skills
4d
Jeopardy Supervisor
Equans —Rotherham
- Full-time
- Analysis skills
- Contracts
- Communication skills
- Annual leave
- Employee assistance programme
11d
Senior Manager, Cloud Technology Controls
HSBC Global Services Limited —Sheffield
- Full-time
- IT
- SDLC
4d
Senior Technician (Chemotherapy e-Prescribing)
Sheffield Teaching Hospitals NHS Foundation Trust —Sheffield
- £32,073 - £39,043 a year
- Weekend availability
8d
Weekend Caretaker
Equans —Derby
- £12,458.16 a year
- Part-time
- Customer service
- Annual leave
- Employee assistance programme
Porter
Mitie —Sheffield
- £12.71 an hour
- Full-time
- Customer service
- Communication skills
Pharmacist Independent Prescriber
Boots —Nottingham
- Full-time
- IT
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
15h
Fire & Security Engineer-Nottingham
City Facilities Management (UK) —Nottingham
- Full-time

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IT Support Engineer

Chattertons Solicitors -
Newark-on-Trent

Quick apply

Job details

Permanent | Full-time
4 days ago

Benefits

Company pension

Qualifications

Microsoft Windows Server
TCP
Driving Licence
Azure
English
IT support
SharePoint
English
TCP/IP
Active Directory
CompTIA A+
Intune

Full job description

Job Title: IT Support Engineer

Hours of Work: 9am - 5.15pm Monday to Friday - 36.25 hours per week

Salary: Competitive

Location: Newark

Reports to: IT Manager

Summary:

We have an exciting opportunity for an IT Support Engineer to join our growing ICT team. As part of a hands-on team you will be a key point of contact for staff across the firm, providing support through our helpdesk and helping to deliver and maintain the systems that the business relies on every day.

The role is based at our Newark office, but you will be required to support all offices. There is a requirement to travel between offices, so a full current driving licence and use of your own vehicle (covered by business insurance) is essential. The role also involves occasional out-of-hours work to support maintenance windows, patching and migrations.

Key Duties and Responsibilities:

To provide first-line helpdesk support by logging, triaging, prioritising, resolving and escalating tickets, while keeping users updated and maintaining accurate records.
Deliver remote and on-site support across all offices for hardware, software, account, connectivity and day-to-day VDI issues.
Provision, build, deploy, issue, recover and lifecycle-manage end-user devices and peripherals, maintaining accurate asset and stock records throughout.
Carry out joiner, cross-boarding and leaver processes, including Active Directory and Microsoft 365 / Exchange Online administration, mailbox and licence allocation, and hardware setup and recovery.
Administer Microsoft 365 services, including Exchange Online (+ On-Premise Exchange) Teams, SharePoint and OneDrive.
Perform patch management and software updates, both scheduled out of hours and ad hoc, and respond to vulnerability findings.
Install, configure and troubleshoot legal line-of-business applications, including SOS Connect / SOS Practice Manager and Diktamen.
Maintain endpoint security tooling, support security awareness activity and training, and escalate cyber security concerns where appropriate.
Verify backups, assist with file restore requests and participate in restore testing.
Carry out quarterly office reviews, checking networking and shared equipment and addressing outstanding site-specific issues.
Assist with ICT projects, including system upgrades, hardware refreshes, office moves, and software or equipment rollouts.
Create and maintain documentation, guides and knowledge base articles, support user training, and contribute to a strong digital safety culture.

Person Specification:

Essential Experience

Maths Level 2, English Level 2.
Computing degree, higher education course, or equivalent industry experience.
Windows 11 and Windows Server (2016 / 2019 / 2022) including Hyper-V.
Active Directory and Group Policy.
Microsoft 365 and Exchange Online administration.
Microsoft Intune endpoint management and device provisioning
Microsoft Azure.
Wired and wireless networking and TCP/IP, including switches, VLANs and firewalls.
Helpdesk / ticketing systems and remote support tools.

Desirable Experience

Industry certifications (e.g. CompTIA A+, Microsoft Azure / 365 / Endpoint Administrator).
Legal line-of-business applications (e.g. SOS Connect, Diktamen).
Endpoint security tooling and backup tooling.
IT asset and stock management, including inventory control and asset lifecycle tracking.

Skills Competencies & Attributes

Strong troubleshooting and diagnostic skills across hardware, software and networks.
Excellent communication, able to explain technical matters to non-technical users.
Well organised, able to prioritise a varied workload and work to deadlines.
Accurate documentation and record-keeping.
Proactive, taking initiative and ownership of issues through to resolution.
Customer-focused and approachable, builds rapport with users.
A team player with integrity who also works well independently.
Flexible, adaptable and willing to learn and upskill
Team player.
Sense of humour.
Full current driving licence and use of own vehicle (business insurance) for travel across offices.
Willing to work occasional out-of-hours for maintenance, patching and migrations.

Chattertons recognises that it is essential to provide equal opportunities to all persons without discrimination. The Company has an Equality and Diversity Policy and this sets out the Company’s position on equal opportunity in all aspects of employment. This is available upon request.

Please refer to our privacy policy at https://www.chattertons.com/site/about/privacypolicy/ for information regarding how your personal data is processed.

Job Types: Full-time, Permanent

Benefits:

Company pension

Ability to commute/relocate:

Newark-on-Trent NG24 4XB: reliably commute or plan to relocate before starting work (preferred)

Experience:

IT support: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

helpdesk manager jobs in creswell, dby

IT Support Engineer

Reactive Helpdesk Administrator (fixed term contract)

Senior Occupational Health Advisor

Site Manager

Customer Service Advisor

Facilities Helpdesk Administrator

Audit Manager IT Infrastructure and Cybersecurity

Jeopardy Supervisor

Senior Manager, Cloud Technology Controls

Senior Technician (Chemotherapy e-Prescribing)

Weekend Caretaker

Porter

Pharmacist Independent Prescriber

Fire & Security Engineer-Nottingham

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