Account scheduler Work, Jobs in Croydon, Eng (with Salaries)

Scheduler
ITS Fire & Security —Brentwood
- £27,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Service Coordinator
The HR Surgery —Thames Ditton
- £26,000 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
Quick apply
4d
Commercial Plumber
Atlas Workplace Services —Croydon
- Up to £45,000 a year
- Maintenance
- Mechanical knowledge
Quick apply
Technical Account Manager
Verda —London
- Full-time
- Hybrid work
- Mentoring
- AI
Project Scheduler
Arcadis —London
- Organisational skills
- Contracts
- Communication skills
Creative Resource / Traffic Manager
Wasserman Media Group LLC —Orpington
- Full-time
- Microsoft Excel
- Microsoft Office
13d
Air Conditioning Engineer
Atlas Workplace Services —London
- Up to £45,000 a year
- Customer service
- Maintenance
- Communication skills
Quick apply
PMO Specialist - Cleared Government & Defence Sector
Turner & Townsend —London
- Full-time
- Hybrid work
Quick apply
Manager Package Management
McDermott —London
- Full-time
- Microsoft Outlook
- Management
- PMP
Maintenance Engineer
Atlas Workplace Services —London
- £40,000 - £45,000 a year
Quick apply

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Scheduler

ITS Fire & Security
Brentwood

Quick apply

Job details

Permanent | Full-time
£27,000 - £28,000 a year

Benefits

Casual dress
Company pension
On-site parking

Qualifications

Microsoft Word
Driving Licence
Microsoft Excel
Microsoft Outlook
Customer service
Facilities management
Supply chain
Microsoft Office
Administrative experience
Continuous improvement
Organisational skills
Communication skills
Time management
Help desk

Full job description

Job Overview
We are seeking an organised, reliable and customer-focused Scheduler to join our busy operations team. This role is responsible for coordinating engineer workloads, scheduling service and maintenance visits, liaising with customers and subcontractors, and ensuring the efficient delivery of our fire and security services across the UK.

The successful candidate will be highly organised, able to work effectively in a fast-paced environment and possess excellent communication and administrative skills.

Key Responsibilities

Scheduling & Coordination

Schedule engineers efficiently for planned preventative maintenance, reactive callouts, quoted works, and return visits.
Record accurate job details, engineer instructions, customer requirements, agreed attendance times, and parts requirements within the company management system.
Monitor engineer diaries and workloads to maximise productivity and service delivery.
Liaise with UK-wide subcontractors and coordinate their attendance where required.
Communicate with engineers throughout the day to ensure schedules are adhered to and to resolve any issues or delays.
Adjust schedules proactively in response to unforeseen issues or changes in demand, ensuring minimal disruption.
Obtain permits and distribute Risk Assessments and Method Statements (RAMS) where necessary.
Maintain accurate records of customer cost approvals and quotations.
Ensure all documentation and system records are completed accurately and maintained in accordance with company procedures.
Analyse alarm activation reports and fault reports and arrange engineer attendance as required.
Support continuous improvement initiatives related to scheduling processes and system utilisation.
Respond promptly and professionally to customer enquiries via telephone and email.
Provide assistance and updates to customers regarding service visits and works.
Process customer payments over the telephone where required, working closely with the Accounts Department.

Team Support

Provide support and cover for colleagues during periods of absence.
Assist other departments as required to ensure excellent customer service and operational efficiency.
Contribute positively to team objectives and continuous improvement initiatives.

Skills & Experience

Essential

Excellent organisational and time management skills.
Strong administrative skills with a high level of attention to detail.
Effective verbal and written communication skills.
Ability to work independently and as part of a team.
Strong multitasking abilities and the capability to prioritise competing workloads.
Proficient in Microsoft Office applications, including Outlook, Word and Excel.

Desirable

Previous experience in a scheduling, planning, helpdesk, customer service, or service coordination role.
Experience working within the fire and security, facilities management, engineering, or service industry sectors.
Knowledge of supply chain and subcontractor management processes.

Personal Attributes

Positive and proactive attitude.
Flexible approach to work and changing priorities.
Strong problem-solving skills.
Professional and customer-focused manner.
Ability to remain calm and effective under pressure.

Qualifications

Preferred

GCSEs (or equivalent), including English and Mathematics.

Experience

Customer Service or Helpdesk experience (preferred).
Scheduling or Planning experience (preferred).

Additional Information

Candidates must have the legal right to work in the UK.

Due to our rural office location, applicants must hold a full UK Driving Licence and have access to reliable transport.

Full training will be provided for the successful candidate. We are committed to supporting employees in developing their skills and progressing their careers within the business.

Pay: £27,000.00-£28,000.00 per year

Benefits:

Casual dress
Company pension
On-site parking

Work Location: In person

Quick apply

Refine Your Search

account scheduler jobs in croydon, eng

Scheduler

Service Coordinator

Commercial Plumber

Technical Account Manager

Project Scheduler

Creative Resource / Traffic Manager

Air Conditioning Engineer

PMO Specialist - Cleared Government & Defence Sector

Manager Package Management

Maintenance Engineer

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