Senior client manager Work, Jobs in Croydon, Eng (with Salaries)

Senior Client Success Manager
Unmind —London
- Full-time
- Hybrid work
- Communication skills
5d
Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
1d
Head of CS - Under 18s Services
CareADHD —Canary Wharf
- £55,000 - £60,000 a year
- Hybrid work
- Sales
- Leadership
Quick apply
Senior Logistics and Operations Manager
Indutex Industrial Solutions —London
- £5,800 - £7,600 a month
- Full-time
- Management
- ERP systems
- English
Quick apply
11d
Relationship Manager
Acacium Group —London
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
Senior Client Success Manager
CEO Thinker Consulting Ltd —London
- £4,500 - £7,000 a month
- Full-time
- Management
- English
- In-person
Quick apply
Senior Program Delivery Manager
Accel Knowledge Consulting Ltd —London
- £5,800 - £7,500 a month
- Full-time
- English
- Project management
- Continuous improvement
Quick apply
Senior Product Manager
Readdle Labs —London
- £66,000 - £100,000 a year
- Full-time
- Analysis skills
- In-person
- AI
Quick apply
7d
Senior Client Success Manager
Salary Finance —London
- Hybrid work
- Communication skills
- Sick pay
Senior Executive Assistant / Business Manager
CareADHD —Canary Wharf
- £50,000 - £60,000 a year
- Microsoft Powerpoint
- Microsoft Outlook
- SharePoint
Quick apply
Senior Client Relationship Manager
Norton Rose Fulbright —London
- Full-time
6d
Senior Sportsbook Product Manager
Dazzle: Commercial & Office Cleaning | London —London
- Hybrid work
- Project management
- Marketing
- Time management
Quick apply
Senior Delivery Manager
Simple Machines —London
- Full-time
- Hybrid work
- Project management
- Organisational skills
- Software development
Quick apply
CLIENT MANAGER
Further Group —London
- Communication skills
Corporate Guest Services Manager
Portico Corporate Reception Management —London
- £50,000 a year
- Full-time
- Leadership
- Annual leave
- Life insurance
Quick apply
3d
Senior Supply Chain Operations Manager
Isha Agro Global Business Services Ltd —London
- £84,000 - £126,000 a year
- Full-time
- Analysis skills
- In-person
- Business
- Employee discount
- Referral programme
Quick apply
Customer Support Manager
WeMaintain —London
- £50,000 - £60,000 a year
- Hybrid work
- Maintenance
- Contracts
- Leadership
Quick apply
Employer Services Manager
Get Set UK 1 —London
- Sales
- Contracts
- Employee assistance programme
Quick apply
Client Services Manager
Qureos Inc —London
- £48,000 - £64,000 a year
- Full-time
- CRM software
- Marketing
- Microsoft Office
- Annual leave
Workspace Experience and Operations Senior Manager
NAB-Jones Lang LaSalle Services —London
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
Quick apply
3d

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senior client manager jobs near croydon, eng

Senior Client Success Manager

Unmind
London

Apply Now

Job details

Full-time
5 days ago

Qualifications

Account management
Communication skills

Full job description

Location: UK Based, Remote-first (with monthly travel to London)

At Unmind, we're here to create better mental health.

We believe mental health should be a source of strength, not struggle – for people, teams, and entire organisations.

We combine science, technology, and human care to help companies like Uber, Disney, Major League Baseball, and the NHS improve mental health and drive performance.

Now we’re looking for more brilliant people to help us do it.

Our Values

We’re building a company where ambition and empathy go hand in hand.

Outpace the rest – Move fast. Deliver excellence.

Stronger together – We go further, faster, together.

Client first – We win, when our clients win.

Inclusion & Belonging

We’re building a place where everyone feels seen, heard, and supported – and where difference is celebrated.

If you need adjustments during the process, tell us when you apply or email [email protected].

Learn more about how we hire and our commitment to equity in our Candidate FAQ

The Role – Senior Client Success Manager

The Senior Client Success Manager (sCSM) is responsible for driving measurable value, retention, and growth across a portfolio of strategic clients. This role partners closely with Account Managers and cross-functional teams to shape account strategy, influence senior stakeholders, and ensure clients achieve clear business outcomes.

The sCSM operates as a trusted advisor, using insight and strong judgement to anticipate risk, unlock opportunity, and lead structured, executive-level engagements.

Key Responsibilities

Strategic account leadership
- Manage a curated portfolio of mid-market accounts, including account plans, success roadmaps, and renewal readiness, with the opportunity to build long-term strategic partnerships and grow alongside our increasing focus on larger enterprise accounts.
- Turn usage and client context into clear insights, ROI narratives, and recommendations.
- Capture and act on signals that drive retention and expansion.
Executive presence and client impact
- Lead executive-level meetings with clear, structured communication.
- Align internally on goals, agenda, and outcomes before meetings.
- Share concise post-meeting summaries with decisions, signals, and next steps.
Risk management and portfolio health
- Identify risk early and drive mitigation ahead of renewals and delivery milestones.
- Track health and engagement trends and escalate when performance drops.
- Run a regular portfolio risk review cadence with clear action plans.
Ownership, adaptability, and judgement
- Test, learn, and adjust strategy when results are off track.
- Build data-backed proposals and 30-day plans with clear KPIs.
- Take accountability for outcomes and communicate proactively with leadership.
Collaboration and ways of working
- Partner with AMs, Sales, Implementation, and Product to align strategy and delivery.
- Create reusable assets (playbooks, briefings, templates) that raise consistency.
- Contribute to team learning through coaching, call reviews, and best-practice sharing.

About You

In the spirit of equity and continuous growth, we invite you to remove education from your CV. Qualifications are not a factor in our decision-making.

5+ years experience in Client Success, Account Management, or a related customer-facing role.
Demonstrated ability to operate as a trusted advisor with senior stakeholders, including facilitating structured, outcomes-led conversations.
Strong strategic thinking skills with the ability to turn data into insight, insight into recommendation, and recommendation into action.
Proven track record of improving portfolio health, retaining revenue, and identifying growth opportunities.
Excellent written communication skills, including concise executive briefs and clear documentation.
High standards for operational rigour, including planning, pre-briefing, follow-up discipline, and stakeholder management.
Strong judgement and adaptability, with evidence of testing, learning, and pivoting to deliver outcomes.
Comfortable working cross-functionally and influencing without direct authority.

Tip for candidates: If you’re unsure whether to apply – do. We know great people don't always tick every box.

Life at Unmind

We believe wellbeing and performance go hand-in-hand – and we build our environment to support both.

A few highlights:

Private medical for you & your family

Equity in Unmind

Generous gender-neutral parental leave

25 days holiday + birthday + celebration days

Revive & Thrive Days – company-wide Friday off monthly

Flexible working + early Friday summers

Remote-first within the UK, with monthly in-person meet-ups and access to a London co-working space

Annual learning budget + learning leave

Free weekly therapy or coaching sessions

Wellbeing support via WellHub & Bippit

See all benefits on our Careers Page

Apply Now

Refine Your Search

senior client manager jobs in croydon, eng

Senior Client Success Manager

Customer Service Manager

Head of CS - Under 18s Services

Senior Logistics and Operations Manager

Relationship Manager

Senior Client Success Manager

Senior Program Delivery Manager

Senior Product Manager

Senior Client Success Manager

Senior Executive Assistant / Business Manager

Senior Client Relationship Manager

Senior Sportsbook Product Manager

Senior Delivery Manager

CLIENT MANAGER

Corporate Guest Services Manager

Senior Supply Chain Operations Manager

Customer Support Manager

Employer Services Manager

Client Services Manager

Workspace Experience and Operations Senior Manager

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