Customer success specialist Work, Jobs in Croydon, Gtl (with Salaries)

Customer Success Specialist
Malt —London
- Hybrid work
- Sales
- English
- Communication skills
- Annual leave
Principal Customer Success Specialist - UK&I
Medtronic —London
- £62,400 - £93,600 a year
- Full-time
- Project management
- Bachelor's degree
- Driving
Product Support Specialist - EMEA
Ashby —London
- £64,500 - £81,500 a year
- Weekend availability
- Remote
- Leadership
- Annual leave
Customer Support Specialist
Sigma Consulting Group —London
- £30,000 a month
- Full-time
- Organisational skills
- Communication skills
Quick apply
Customer Onboarding Specialist
QuantumLoopAI —London
- £26,500 a year
- Full-time
- Salesforce
- Project management
- Bachelor's degree
Quick apply
Customer Success Manager
SymphonyAI —London
- £100,000 a year
- Full-time
- Up to 50% travel
- Merchandising
- Engineering
Senior Specialist, Customer Success - External Talent Function (FTC)
Bain & Co. —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
Quick apply
Customer Success Specialist - Part time
Lassie —London
- Part-time
- Hybrid work
Quick apply
Customer Onboarding Specialist
sunday —London
- Hybrid work
- Organisational skills
- Restaurant
- Communication skills
Technical Customer Success Specialist
Cisco Systems —London
- Full-time
- Travel
- IT
- Communication skills
Senior Customer Success Manager, Enterprise - United Kingdom m/f/d
AB Tasty —London
- From £70,000 a year
- Full-time
- Hybrid work
- Google Suite
- Travel
- AI
- Annual leave
Quick apply
Associate, Governance & Oversight Specialist
Janus Henderson —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- IT
Customer Success Specialist (Proptech, B2B SaaS)
Houseful —London
- Full-time
- Data analysis skills
- IT
- Time management
- Annual leave
- Referral programme
Quick apply
5d
Engagement and Enrolment Officer
AKG (UK) Learning Ltd —London
- Up to £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Social media management
- Health & wellbeing programme
- Work from home
Quick apply
13d
Customer Success Specialist
Octopus Legacy —London
- Sales
- Customer service
- Employee discount
- Life insurance
Quick apply
Sales Assistant - Croydon
TGJones —Croydon
- £8.00 - £12.71 an hour
- Overtime
- School
- Employee assistance programme
- Employee discount
Quick apply
Client Service Specialist
Royal Bank of Canada —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Senior Marketing Manager
Tropic Skincare —Croydon
- £65,000 - £75,000 a year
- Monday to Friday
- Hybrid work
- Leadership
- Marketing
- Employee assistance programme
- Employee discount
Quick apply
EMEA Customer onboarding Lead
Digital Realty —London
- Full-time
- Customer service
- Supervising experience
- Bachelor's degree
Hire & Sales Coordinator
GAP Group —London
- Full-time
- Microsoft Outlook
- Sales
- Customer service

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customer success specialist jobs near croydon, gtl

Customer Success Specialist

Malt
London

Apply Now

Job details

Permanent

Benefits

Cycle to work scheme
Season ticket loan
Annual leave
Company pension
Private medical insurance
Sabbatical

Qualifications

French
Sales
English
Account management
Communication skills

Full job description

Discover our galaxy

Join the Future of Work ! Malt is Europe's leading freelance marketplace, connecting over 1,000,000 talented freelancers with 100,000+ companies. Founded in 2013, we're transforming how work gets done through our tech-powered, human-centered platform. What makes us different:

A diverse team of 600 Malters across 6 European countries
A culture that champions equality (50% of our Comex are women) and inclusive growth
Backed by top investors including ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPI
A mission to give everyone the freedom to work differently

Ready to help shape the future of work? Your next chapter starts here!

At Malt we believe that Ambition is the Way, so all lists of missions and responsibilities are non-exhaustive.

Explore your future career

As part of the Operations Division, you will join the Customer Onboarding team. You will act as the operational backbone for our clients, during the acquisition pilots phase, ensuring their journey with Malt is seamless.

The mission of a Client activation Specialist is to ensure the successful and seamless operational launch of new client accounts during the acquisition pilots phase by managing initial company setup, onboarding hiring managers, coordinating financing and system integrations and preparing the account for smooth handover to the long-term customer administration teams.

Key responsibilities ✨

Support the client operations during acquisition pilots phase: set up companies so that Malt can operate the first staffings and projects, and onboard the hiring managers into using the platform, on the project management scope: validation of AR, PO management, renewals.
Be accountable for the full client account set up, in coordination with the client and with Malt’s financing team; The Client Activation Specialist remains accountable for the correct client set up throughout the client lifecycle, not just the initial set up.
Conduct product demos for clients
Formalize the specific processes of the client in Notion (knowledge management)
Be responsible for the hand over to the Global / Enterprise / Public / Managed SMB customer administrators
Empower client autonomy: Pitch the benefits of the platform and conduct demos to educate clients on managing their operations independently.
Partner with Sales account executive (SAE) : Build strong collaboration with SAEs
Scale processes : Identify operational pain points and collaborate with Business Operations and Product teams to deploy automated solutions.

About you ‍

Experience: You have at least 3-5 years of experience in either Customer Experience Management, Operations, or Account Management with strong business acumen.
Tech Stack: You are comfortable in a product-driven, marketplace environment and have a full command of CRM tools.
Soft Skills: You possess excellent communication skills, conflict resolution techniques, and are comfortable managing stakeholders.
Operational Mindset: You have a solid track record in conducting client interviews and product demos, as well as configuring CRM accounts, and you are passionate about process optimization.
Languages: You speak French and English on a native level.

How to join the mission?

First call with Esra, our Talent Acquisition Partner, to better understand your background, aspirations and answer any questions you may have. (30-45 minutes)
Interview with your future manager, Marion Belhaimer, to delve into your experience and the specifics of the role. (45-60 minutes)
Home assignment for you to complete, which will be evaluated by Marion Belhaimer + a Head of sales in order to assess your technical skills
Final interview with a C-Level to discuss Malt’s long-term vision

Life on planet Malt is the perfect space to thrive personally and professionally

Onboarding: Before easing into your new role, you’ll spend your first week learning about our culture, products, and services with other onboardees at our office in Paris.

Remote work: Hybrid remote policy - 3 days office / 2 days home-office.

️ Annual leave: 30 days/year.

Sabbatical: 1 month paid sabbatical once you've been with Malt for 3 years.

Stock options: Every Malter is entitled to stock options.

Private health insurance: Rewarded for healthy living by our UK provider Bupa.

Cycle to work scheme: Save on a bike and equipment.

Season ticket loan: Save on public transport.

Pension: Malt contributes 5% through Aviva.

Dog friendly office: In the heart of London!

Free books: If you’re interested in learning more about any topic relevant to your career, just tell us the books you’d like to read, and we’ll order them for you—without any questions asked or approval processes to follow.

Ready? Get your ticket to Malt

At Malt, we are committed to fostering an inclusive and diverse workplace. We recruit based on skills, experience, and potential, without any form of discrimination related to age, gender, sexual orientation, ethnicity, religion, or disability. Our mission is to create a work environment where everyone feels valued, respected, and safe to thrive.

Your profile may be subject to background screening. For more information see our candidate privacy policy.

We believe people hire people. While we use AI to help our team manage the high volume of applications we receive, it never replaces our personal touch. Think of AI as our administrative assistant—it helps us stay organized, but all final decisions are made by our Talent Acquisition team members who look for the unique value you bring.

Apply Now

Refine Your Search

customer success specialist jobs in croydon, gtl

Customer Success Specialist

Principal Customer Success Specialist - UK&I

Product Support Specialist - EMEA

Customer Support Specialist

Customer Onboarding Specialist

Customer Success Manager

Senior Specialist, Customer Success - External Talent Function (FTC)

Customer Success Specialist - Part time

Customer Onboarding Specialist

Technical Customer Success Specialist

Senior Customer Success Manager, Enterprise - United Kingdom m/f/d

Associate, Governance & Oversight Specialist

Customer Success Specialist (Proptech, B2B SaaS)

Engagement and Enrolment Officer

Customer Success Specialist

Sales Assistant - Croydon

Client Service Specialist

Senior Marketing Manager

EMEA Customer onboarding Lead

Hire & Sales Coordinator

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