Connect to your Industry
Deloitte’s Insurance practice supports leading insurers, life and pensions providers, brokers and reinsurers to respond to market, regulatory and technology change. We help clients modernise core platforms, simplify operations, improve customer and adviser journeys, strengthen controls, and deliver technology-enabled transformation across policy administration, claims, underwriting, distribution, finance, data and regulatory programmes.
Deloitte’s Technology Programme Delivery (TPD) team works at the heart of complex insurance transformation, bringing together delivery leadership, agile execution, business analysis, testing, change and technology expertise. Our clients engage us to help mobilise and run delivery teams, manage risk and dependencies, and turn strategic priorities into practical, measurable outcomes.
As part of this team, you will work with multidisciplinary colleagues and client stakeholders to deliver technology change in highly regulated insurance environments, balancing pace of delivery with governance, quality, operational resilience and customer impact.
Connect to your career at Deloitte
Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.
What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.
Connect to your opportunity
This is an delivery role within Deloitte’s insurance technology delivery capability. You will support the successful delivery of workstreams within complex insurance transformation programmes, taking ownership of defined delivery outcomes while working under the direction of senior project, programme or product leadership.
You may operate as a Scrum Master, Business Analyst, delivery lead or junior project manager depending on client need, helping teams maintain momentum, manage delivery disciplines and translate insurance business requirements into clear technology outcomes.
Your responsibilities will include:
- Plan, coordinate and track delivery activity across insurance technology workstreams, helping teams deliver to agreed scope, timelines, quality expectations and governance standards.
- Support the definition of workstream scope, delivery plans, RAID logs, dependencies, milestones and reporting materials, escalating risks and issues appropriately.
- Work with business, operations, technology, data, testing and change stakeholders to clarify requirements, unblock delivery activity and support informed decision-making.
- Facilitate agile ceremonies, maintain delivery cadence and support effective backlog management, sprint planning, refinement, reviews and retrospectives where agile methods are used.
- Produce clear user stories, acceptance criteria, process maps, delivery updates and decision materials that are appropriate for technical teams, business stakeholders and client leadership.
- Support quality, testing and readiness activities by ensuring requirements, solution impacts, dependencies and acceptance criteria are understood and traceable.
- Contribute to strong delivery governance, including status reporting, action tracking, stakeholder engagement, change control and benefits-focused delivery management.
Connect to your skills and professional experience
We are seeking an technology delivery professional with experience supporting insurance transformation programmes and the confidence to bridge business, operations and technology teams. You will be comfortable taking ownership of defined workstream outcomes, producing high-quality delivery artefacts, and working collaboratively with senior colleagues to manage delivery risk and drive progress.
Experience supporting delivery within insurance, life and pensions, general insurance, claims, policy administration, distribution, regulatory, data or operational transformation programmes.
Ability to operate effectively as a Scrum Master, Business Analyst, delivery coordinator or junior project manager within agile, waterfall or hybrid delivery environments.
Strong understanding of core delivery disciplines, including planning, RAID management, dependency management, backlog management, governance, reporting and stakeholder coordination.
Experience translating business needs into clear delivery artefacts such as user stories, acceptance criteria, process maps, requirements packs, decision logs and status updates.
Confidence facilitating workshops and agile ceremonies, helping teams clarify priorities, remove blockers and maintain delivery momentum.
Strong written and verbal communication skills, with the ability to tailor messages for delivery teams, business stakeholders, technology teams and client management.
A pragmatic problem-solving mindset, with the ability to work independently on assigned responsibilities while knowing when to escalate for support or decision-making.
Commercial awareness and appreciation of working in a consulting environment, including the importance of quality, pace, stakeholder confidence and measurable client impact.
Preferred Experience and Attributes:
- Knowledge of insurance processes, products or platforms, such as new business, policy servicing, claims, underwriting, adviser servicing, customer communications, pensions administration, regulatory reporting or operational controls.
- Experience using delivery and collaboration tools such as Jira, Confluence, Azure DevOps, MS Project, Planview, PowerPoint and Excel to manage work, report progress and support governance.
- Familiarity with technology-enabled insurance change, including core platform modernisation, automation, data migration, workflow, integration, testing, operational readiness or digital customer journeys.
- Understanding of regulated delivery environments and the importance of auditability, controls, data protection, operational resilience and customer outcomes.
- Professional certifications such as Scrum Master, PRINCE2, APM, PMI, SAFe or equivalent delivery qualifications are beneficial but not essential.
- Curiosity about emerging technologies, including data, automation and AI, and how they can be applied responsibly to improve insurance operations and delivery outcomes.
Connect to your business - Technology and Transformation
Distinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters.
Engineering, AI and Data
We lead transformation at the heart of our clients; re-engineering the core of our clients’ organisations, helping to unleash growth, and creating better futures for their customers, citizens and employees.
Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.
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“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organisations; I wanted to be part of a team that made a difference that I could be proud of.” - Dan, Technology and Transformation
"I get to work on projects that help clients in a sector I feel truly passionate about.” - Rhiannon, Technology and Transformation
“Everyone always says, “it’s the people,” and that’s true. Working for a brand you feel proud of feels pretty good too. And you don’t have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital.” - Gillian, Technology and Transformation
Our hybrid working policy
You’ll be based in London with hybrid working.
At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.
Our commitment to you
Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.
We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.
Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.
Connect to your next step
A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.
Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
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