plan manager Work, Jobs in croydon, gtl (with Salaries)

Call Centre Manager
Good Life —Orpington
- £50,000 a year
- Full-time
- Management
- Customer service
- English
- Employee discount
Quick apply
Head of CS - Under 18s Services
CareADHD —Canary Wharf
- £55,000 - £60,000 a year
- Hybrid work
- Sales
- Leadership
Quick apply
Off-Plan Property Sales Manager
Queensbridge Estates Ltd —Orpington
- £120,000 - £300,000 a year
- Full-time
- Hybrid work
- Sales
- Administrative experience
- Organisational skills
- Free parking
- Work from home
Quick apply
16h
Compliance Officer
Southern Housing —Croydon
- £30,215 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- In-person
8d
Country Manager UK
Cannamedical Britannia UK —London
- From £90,000 a year
- Full-time
- Management
- Bachelor's degree
- In-person
Quick apply
Business Support Manager (IUC Business and Performance)
London Ambulance Service NHS Trust —London
- £55,524 - £62,652 a year
- Full-time
7h
Regional General Manager
Biffa Waste Services —Croydon
- Full-time
- Hybrid work
- No degree
- Business
Quick apply
Family Activities Manager
Virgin Active —London
- Up to £33,800 a year
- Full-time
- Management
- Organisational skills
- Employee discount
Experience & Engagement Manager
Virgin Active —London
- £36,582 a year
- Weekend availability
- Employee discount
7d
Campaign Manager
WINGSTOP UK —London
- £50,000 - £55,000 a year
- Full-time
- Quick service & fast food restaurant
- Annual leave
Quick apply
General Manager
Hallmark Care Homes —Wimbledon
- Full-time
- In-person
- Annual leave
- Employee discount
Events and Programme Manager
The Royal Household —London
- £38,000 - £40,000 a year
- Full-time
- Hybrid work
- Hospitality
- Customer service
- Project management
- Annual leave
- Employee discount
Area Manager UK
Vilgain s.r.o. —London
- Full-time
- Hybrid work
- Merchandising
- Travel
- Retail management
- Employee discount
Quick apply
Operations Manager
Home Hospitality —London
- £50,000 - £55,000 a year
- Full-time
Quick apply
CEO
The OK Club —London
- £42,381 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
Quick apply
Strategic Programme Manager - Reservoirs
Anglian Water Services Ltd —London
- £75,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
13d
Sales Membership Manager
Virgin Active —Bromley
- Full-time
- Management
- Sales
- Organisational skills
- Employee discount
2d
Supervisor
Savers —Sutton
- £13.65 an hour
- Weekend availability
- Employee assistance programme
- Sick pay
12d
Area Sales Manager
Brakes —Croydon
- Up to £38,000 a year
- Full-time
- Salesforce
6d
Retail Performance Manager (RPM)
PayPoint —Croydon
- £32,000 a year
- Full-time
- Sales
- Communication skills
Quick apply

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Call Centre Manager

Good Life
Orpington

Quick apply

Job details

Permanent | Full-time
£50,000 a year

Benefits

Casual dress
Discounted or free food
Company pension
Company events
Employee discount

Qualifications

Management
Multilingual
Customer service
English
Supervising experience
Team management
Leadership

Full job description

Call Centre Manager

GoodLife+ is a dynamic, fast-growing subscription-based prize draw entertainment company offering everyday excitement through prizes such as cash, luxury cars, holidays and technology, alongside access to thousands of rewards, cinema tickets and exclusive content.

The Call Centre Manager leads our customer support and sales team in a fast-paced environment. The role drives performance against clear targets, optimises conversion and retention, manages productivity and ensures a consistently strong customer experience.

This role is accountable for delivering team sales and retention targets, and for using data and performance management to hit operational and commercial KPIs across our UK and South African customer support operations.

Success is measured through performance data, sales outcomes and operational efficiency.

Key ResponsibilitiesTeam Management & Leadership

Lead, manage and motivate call centre agents to deliver consistently strong performance against defined targets

Set clear expectations for productivity, sales performance, and service standards

Conduct regular performance reviews, coaching sessions, and call listening to improve individual and team outcomes

Hold team members accountable for meeting KPIs and performance standards

Support recruitment, onboarding and structured training of new agents

Build a performance-driven culture focused on results, accountability and continuous improvement

Take ownership of team structure, including hiring, performance management, and exiting underperformance where required

Sales Performance & Target Delivery

Own delivery of team sales, retention and revenue targets

Drive sales, retention and upgrade performance across all customer interactions

Ensure agents actively identify and convert opportunities during inbound and outbound contacts

Monitor conversion rates, revenue per agent and sales quality on a daily and weekly basis

Implement structured coaching to improve objection handling, closing rates and customer engagement

Work closely with Marketing and CRM teams to maximise campaign effectiveness and commercial outcomes

Manage performance against clearly defined sales and retention KPIs, taking corrective action when targets are not being met

Operational Oversight

Manage daily call centre operations across both office-based and remote teams in the UK and South Africa

Ensure staffing levels, scheduling and coverage align with demand and business priorities

Monitor key performance indicators, including:

◦ Sales conversion rate

◦ Revenue per agent

◦ Retention rate

◦ Call volumes

◦ Customer satisfaction

◦ Response times

Identify underperformance quickly and implement corrective action

Resolve escalated customer issues or complaints efficiently

Maintain clear ownership of operational performance and cost efficiency across the function

Performance Monitoring & Data Management

Use performance data to manage the operation proactively

Analyse trends in customer behaviour, sales performance and productivity

Produce regular reporting on operational and commercial performance

Identify performance gaps and implement targeted improvement plans

Drive continuous improvement in efficiency, conversion and customer outcomes

Own performance dashboards and ensure decisions are driven by data rather than assumptions

Decision-Making Authority

Authority to recruit, manage performance, and exit team members in line with company policy

Responsibility for delivering operational and commercial performance targets

Authority to implement process, staffing, and workflow changes to improve performance

Ownership of day-to-day operational decisions across the call centre function

What We Offer

Competitive salary of £50,000–£60,000 per year, up to £70,000 OTE

Performance bonus and commission pay

31 days holiday per year, including Bank Holidays

Working hours Monday to Friday, 8:30am–5:30pm, with an early 5:00pm finish on Fridays

Company pension

Multiple company events each year and regular team rewards

Additional company benefits including cinema tickets and discounts

Job Types: Full-time, Permanent

Pay: £50,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Discounted or free food

Experience:

Team management: 2 years (required)
Customer Service: 3 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

plan manager jobs in croydon, gtl

Call Centre Manager

Head of CS - Under 18s Services

Off-Plan Property Sales Manager

Compliance Officer

Country Manager UK

Business Support Manager (IUC Business and Performance)

Regional General Manager

Family Activities Manager

Experience & Engagement Manager

Campaign Manager

General Manager

Events and Programme Manager

Area Manager UK

Operations Manager

CEO

Strategic Programme Manager - Reservoirs

Sales Membership Manager

Supervisor

Area Sales Manager

Retail Performance Manager (RPM)

I want to receive the latest job alerts for plan manager in croydon, gtl

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