£13.71 per hour.
Team Leader (itsu) – Lead the Way with Scoffs Group UK
Proud Franchise Partner of itsu |
Are you ready to take the next step in your hospitality journey? Do you have a passion for leading by example,motivating a team,and delivering amazing customer experiences? If so,Scoffs Group UK has a place for you.
As one of the UK’s leading franchise operators — and the proud partner behind some of your favourite itsu shops — we’re looking for energetic,reliable Team Leaders to help manage and inspire our in-store teams.
Who We Are
Scoffs Group UK is a major franchise partner in the UK food industry,operating across high-performing brands like Costa Coffee and itsu.
We’re proud to combine the high standards and innovation of the itsu brand with our own Scoffs culture:one that puts people,development,and positivity at the centre of everything we do.
The Role:Team Leader (itsu) - 2 positions available.
As a Team Leader,you’ll work closely with the management team to run smooth,efficient shifts. You’ll support the team in both front-of-house and back-of-house operations,helping them deliver the exceptional food quality and customer service that itsu is known for — all while leading by example and living our values.
Your key responsibilities will include:
Leadership & People
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Lead your team on shift,supporting smooth operations and a positive working environment
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Support and coach new Team Members to help them grow in confidence
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Deliver team briefings and support training across food prep,customer service,and hygiene
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Step up confidently in the absence of a manager when needed
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Promote the 4 itsu qualities and ensure a safe,inclusive,high-energy workplace
Service & Hospitality
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Support your team in delivering the 6 Hospitality Steps and exceeding Mystery Shopper expectations
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Manage queues,handle service issues quickly,and always lead with a customer-first mindset
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Keep displays,dining areas,and FOH presentation to brand standards
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Maintain smooth delivery and collection service with drivers and digital customers
Food,Safety & Quality
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Ensure high standards of food safety and health & safety (5FSF,5FQF,FIFO,DDD)
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Monitor quality and ensure all food is prepped Correct to Recipe (CTR)
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Keep cleanliness standards high by following CATC and CAYG procedures
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Support management with food safety compliance and 5-star EHO outcomes
Operations & Efficiency
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Help maintain productivity across kitchen and front-of-house
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Assist with waste tracking and reduction
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Report any maintenance or equipment issues promptly
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Help implement and uphold shop processes and itsu standards (as per ‘How To’ guides)
What You’ll Bring
You’re a natural people person with a passion for food,service,and team success. Whether you’ve led shifts before or are ready to step up,we’ll support your growth every step of the way.
To shine in this role,you’ll need:
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Great communication and leadership skills
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A team-first attitude and willingness to roll up your sleeves
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Confidence in a fast-paced environment
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Strong attention to detail and pride in high standards
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Familiarity with food safety and hospitality service (training provided)
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Passion for learning and progressing your career
Why Join Scoffs Group UK?
At Scoffs Group,we believe in growing great people. As a Team Leader,you’ll be given every opportunity to develop into more senior roles,supported by a team who want you to succeed.
Here’s what else you’ll enjoy:
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Instant Perks with Boostworks – Get exclusive discounts and rewards from day one
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We’ve Got Your Back – Access free,confidential support via Life & Progress
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Wagestream Access – Get paid when you need it,save smart,and budget wisely
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Secure Your Future – Contribute to our Company pension scheme
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Learn While You Lead – Gain skills and qualifications through Yuzu Training
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Free Meals & Drinks on Shift – Enjoy fresh,delicious itsu food every day you work
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️ Perks That Go Beyond You – Get discounts for yourself on & off shift!
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Loyalty Pays Off – Earn long service awards and get recognised for your dedication
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We Celebrate You – Milestones,wins,and progress don’t go unnoticed
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Team Wins = Bonus Time – Help your shop succeed and share in the rewards
Ready to Lead from the Front?
If you’re excited to build your leadership skills and grow within a people-first company,apply now to join Scoffs Group UK — proudly delivering itsu’s fresh,fast future.
