We currently have a vacancy for a highly professional individual with a proven track record of working within a maintenance related role within the commercial vehicle sector. The applicant should be able to demonstrate an excellent technical knowledge of working with commercial vehicles and managing/controlling key areas such as scheduling, cost control, supplier & customer management to a very high standard and delivering success.
Includes 1 in 6 Saturdays.
Experience of working in a commercial vehicle maintenance or rental related business is essential.
Key Responsibilities:
- Take inbound calls and be the first point of contact for customer vehicle maintenance requirements.
- Manage legal compliance events for customers including MOT, service inspections and planning.
- Deal with roadside breakdowns and compliance events using extensive third party repair network.
- Schedule and deal with internal workshop/ bodyshop repairs.
- Manage VOR along with updates internally and to customers.
- Process maintenance documentation and ensuring all compliance is up to date
- Process invoices and PO requests efficiently
- Provide excellent service levels to all sales, rental and retail customers.
- Chase customer PO's for any chargeable works
- Organise breakdown recovery when required
- Attending customer meetings when needed to support rental service levels.
- Ensuring service levels are met.
Experience, attributes & skills required:
- Experience in the planning and technical aspects of commercial vehicle events.
- Ability to build a strong rapport and communicate effectively internally and with customer base.
- Knowledge of supplier authorisation processes
- Knowledge and understanding of compliance/operator’s licence requirements.
- Ability to effectively balance VOR/Costs through effective use of Nationwide suppliers
- Strong negotiator.
- Strong IT skills
- High level of enthusiasm for working together in a small team to achieve common goals and SLA
30 days annual leave, rising with length of service. On site canteen.
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Employee discount
- On-site parking
Work Location: In person
