Helpdesk operator Work, Jobs in Cumbernauld, Nlk (with Salaries)

Nightshift Operator
City Facilities Management (UK) —Glasgow
- Full-time
- Communication skills
Helpdesk Operator - Backshift
City Facilities Management (UK) —Glasgow
- £25,468.38 a year
- Full-time
- Administrative experience
- Communication skills
- Free parking
- Annual leave
Incident Customer Service Operator - Glasgow
City Facilities Management (UK) —Glasgow
- £25,603 a year
- Full-time
- Administrative experience
- Communication skills
- Free parking
- Annual leave

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Incident Customer Service Operator - Glasgow
City Facilities Management (UK) —Glasgow
Previous contact centre/call centre/helpdesk experience. Company-funded Healthshield cash plan Healthshield gives you money back on everyday healthcare costs,…
£25,603 a year
Helpdesk Operator - Backshift
City Facilities Management (UK) —Glasgow
Previous contact centre/call centre/helpdesk experience. Company-funded Healthshield cash plan Healthshield gives you money back on everyday healthcare costs,…
£25,468.38 a year

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Nightshift Operator

City Facilities Management (UK) -
Glasgow

Apply Now

Job details

Full-time

Qualifications

Customer service call handling
Inbound customer enquiry call handling
CAFM software
Stakeholder liaison
Incident queue management
Facilities management
Incident identification
Ticket management
Incident documentation
Incident reporting preparation
Shift management
Dispatching
Building management systems
Ticket management systems
Technical support incident logging
Customer interaction
Outbound calling
Incident log maintenance
Communication skills

Full job description

Nighshift Operator

38 hours per week - 7am-7pm

Job Function:

To answer inbound calls and make outbound calls in a professional manner

Monitor and manage jobs and calls with a high focus on response times and operational performance

Support with ad hoc admin duties such as work order updates, integration issues and dashboard reporting reporting

Principal Accountabilities

Act as the first point of contact for all FM-related service requests, incidents, and enquiries received during nightshift hours
Log, categorise and prioritise jobs accurately within the CAFM/helpdesk system in accordance with agreed service levels
Monitor and manage reactive maintenance requests, ensuring urgent and emergency issues are escalated promptly to the appropriate contractor or on-call manager
Coordinate out-of-hours contractor activities, including dispatching engineers and tracking attendance and completion
Maintain effective communication with clients, site teams, contractors, and management regarding ongoing incidents and service requests
Monitor critical building and alarm systems, responding appropriately to alerts, faults, and emergency situations
Ensure compliance with service level agreements (SLAs) by monitoring response and resolution times and taking corrective action where necessary
Provide regular incident updates and shift handovers, ensuring continuity of service between shifts
Produce and maintain accurate records, including job updates, incident logs, escalation records, and operational reports
Identify recurring issues and service trends, escalating concerns and improvement opportunities to management
Deliver excellent customer service while maintaining professionalism and responsiveness during all interactions
Ensure adherence to health and safety procedures, company policies, and client-specific requirements at all times
Conduct routine overnight monitoring and housekeeping admin activities to ensure system integrity and operational readiness for the day shift

Experience, Skills & Abilities

Previous experience of Helpdesk/call centre
Previous experience of leading a shift is desired but not essential
Previous nightshift experience is desired, but not essential
Strong PC literacy, with experience using FM & telephony systems
Strong communication skills, both written and verbal
Strong results focus
Effective problem-solving and decision-making
Able to motivate self and others
Flexible approach to working hours

Apply Now

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helpdesk operator jobs in cumbernauld, nlk

Nightshift Operator

Helpdesk Operator - Backshift

Incident Customer Service Operator - Glasgow

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