Service desk analyst Work, Jobs in Cumbernauld South, Nlk (with Salaries)

Technical Support Analyst
E-Max Systems —East Kilbride
- Up to £26,000 a year
- Full-time
- Customer service
- ERP systems
- No experience needed
Quick apply
13d
Telephony and Connectivity Analyst
ARO —Glasgow
- £29,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- IT
- Employee assistance programme
Quick apply
8d
Cyber Security Analyst
Aggreko —Glasgow
- Full-time
- IT
- Communication skills
- Annual leave
- Employee assistance programme
3rd Line Support Analyst
DataVita —High Blantyre
- Hybrid work
- Customer service
- Driving
- Computer networking
- Annual leave
Quick apply

Discover related jobs

Based on your search for service desk analyst jobs.

IT Support Technician
Eurostampa UK —Cumbernauld
Manage, prioritise and resolve incoming support requests, ensuring internal customer queries are handled efficiently and professionally.
14d
IT Support Services Technician
Percepta —Glasgow
Provide Tier 1 and Tier 2 technical support using phone, ticketing systems, and chat tools. Administer or support user access management, including ID creation…
£34,000 a year
Quick apply

I want to receive the latest job alerts for service desk analyst in cumbernauld south, nlk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk analyst jobs near cumbernauld south, nlk

Cybersecurity Analyst jobs in Glasgow

Support Worker jobs in Cambridge

It Support Visa Sponsorship Jobs jobs in London

Technical Support Analyst jobs in Coventry

Technical Support Analyst jobs in London

Technical Support Analyst jobs in Nottingham

It Support jobs in Cardiff

Weekend Support Worker jobs in London

3rd Line Support Engineer jobs in Reading

3rd Line Support Engineer jobs in Milton Keynes

Family Support Worker jobs in Gloucestershire

Cybersecurity Analyst jobs in Newcastle Upon Tyne

Cybersecurity Analyst jobs in Manchester

Data Analyst jobs in Brighton

Open Source Intelligence Analyst jobs in London

Cybersecurity Analyst jobs in Birmingham

Environmental Analyst jobs in London

Quantitative Analyst jobs in Leeds

Technical Support Analyst

E-Max Systems
East Kilbride

Quick apply

Job details

Permanent | Full-time
Up to £26,000 a year
13 days ago

Qualifications

Crystal Reports
Customer service
ERP systems
No experience needed
Technical support
SQL
TeamViewer
IT
Linux
Application support
Communication skills
Help desk

Full job description

Tier 1 Support Analyst - OFFICE BASED

Company: E-Max Systems Ltd
Location: Office-based – Suite 17/18, Arx House, James Watt Avenue, East Kilbride, G75 0QD
Working Hours: Monday to Friday, 09:00 – 17:00

About E-Max
E-Max Systems is a leading provider of ERP business software solutions for small to medium-sized companies. Throughout our 28-year history, we have provided successful solutions to hundreds of clients in manufacturing, engineering, and associated industries.

We develop, deliver and support our software solutions from our three office locations across the UK and Australia. Our team of experienced Analysts, product specialists and developers are focused on helping our customers achieve a competitive advantage through the power of our software and industry expertise.

Due to expansion, an exciting opportunity has arisen for someone new to join our team.

As a Support Analyst, you will be the first point of contact for customers seeking technical assistance. Your role will be to provide basic troubleshooting and support for our ERP solutions, assisting users with common issues, escalating more complex cases, and ensuring a smooth user experience. This position is ideal for someone with strong problem-solving skills, effective communication, and a genuine interest in technology and customer service.

What we are looking for
E-Max Systems is looking to expand our Support Desk with the addition of a Tier 1 Support Analyst. This role is ideal for someone who enjoys problem-solving, communicating with users, and working as part of a fast-paced support team.

Key Responsibilities

Inbound and outbound call handling
Managing incoming support tickets, including creation, escalation, and closure
Handling live chat queries throughout the day in tandem with calls and ticket management
Escalating internal tickets via dedicated channels (Microsoft Teams)
Providing first-line support to customers in a professional and timely manner

Required Skills & Experience

IT literate with a strong interest in technology
Experience working within a support or service desk environment
Ability to pickup software quickly
Strong verbal and written communication skills (phone, email, Teams, and live chat)
A hard-working, self-motivated individual
A team player who understands the importance of communication
Ability to follow direction and processes from management

Desirable skills (But Not Essential)

The following experience is not required, but would be beneficial:

SQL
Linux
Crystal Reports
ERP system experience

Provided

Laptop
Headset
ERP System Training

Benefits

Lunch provided every second Friday
Water / Coffee & Tea / Breakfast provided daily
Company-wide Activities and Socials three times a year
Onsite electric vehicle charging available

Why Join E-Max Systems?

Office-based role in East Kilbride
Supportive team environment
Opportunity to grow and develop within an established IT support function

If you’re motivated, reliable, and looking to build or continue your career in IT support, we’d love to hear from you.
Contact: Drew McNamara (Operations Director)
Email: [email protected]

Job Types: Full-time, Permanent

Pay: Up to £26,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

service desk analyst jobs in cumbernauld south, nlk

Technical Support Analyst

Telephony and Connectivity Analyst

Cyber Security Analyst

3rd Line Support Analyst

Discover related jobs

I want to receive the latest job alerts for service desk analyst in cumbernauld south, nlk

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected