Commercial director Work, Jobs in Cumbria (with Salaries)

Head of Village Experience
Center Parcs —Penrith
- £75,000 - £90,000 a year
- Leadership
- Employee assistance programme
- Employee discount
6d
Head of Village Facilities
Center Parcs —Penrith
- £75,000 - £90,000 a year
- Employee assistance programme
- Employee discount
6d
Senior Manager
Oaklea Trust —Kendal
- £45,400 a year
- Full-time
- Business development
- Annual leave
- Employee assistance programme
Head of Care
North Lakes —Carlisle
- £50,000 - £60,000 a year
- Full-time
- Organisational skills
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Engineering Manager
Balfour Beatty —Penrith
- Night shift
- Management
- Engineering
- Maintenance
- Annual leave
7d
Finance & Sales Coordinator
Johnston Tractors Ltd —Carlisle
- From £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Quick apply
9d
Deputy Head of Finance
2 Sisters Food Group —Carlisle
- Full-time
- Management
- Annual leave
- Employee assistance programme
Client Portfolio Manager - Practice Accountant - Carlisle
Lamont Pridmore —Carlisle
- £42,500 - £49,500 a year
- Overtime
- Travel
- Accounting
- QuickBooks
- Free parking
Quick apply
7d
Ambleside Assistant Store Manager
Fatface Corporation —Ambleside
- Full-time
- Management
- Sales
- Customer service
- Employee assistance programme
- Employee discount
3d
Employment Solicitor - 5-10 PQE
Harrison Drury —Kendal
- Hybrid work
- Business development
- Communication skills
- Marketing
Quick apply
Quantity Surveyor
Rimkus —Carlisle
- Full-time
- Hybrid work
- Contracts
Quick apply
2d

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Head of Village Experience

Center Parcs -
Penrith

Apply Now

Job details

£75,000 - £90,000 a year
6 days ago

Benefits

Company car
Company pension
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

Leadership

Full job description

Head of Village Guest Experience

Whinfell Forest | £75,000 - £90,000 per annum depending on experience, plus 22% bonus scheme | Company Car | PMI

We're a thriving team passionate about working together to deliver excellence, all in a natural forest environment

As Head of Village Experience, you will play a key leadership role within the Village Senior Leadership Team, shaping and delivering an outstanding end-to-end guest journey. Working closely with the Village Director and central Guest Experience Director, you will ensure every aspect of the guest experience consistently exceeds expectations and brings our brand to life.

You will take ownership of the experience for over 5,000 guests on every break, leading all guest-facing services and influencing decisions across the whole village to create a truly guest-focused culture. From everyday interactions to major moments, you will champion exceptional service, ensuring guests feel valued, recognised and delighted at every touchpoint.

This is a highly visible leadership role, responsible for embedding strategy into day-to-day operations, driving continuous improvement, and enhancing guest satisfaction, loyalty and reputation.

What you'll be doing:

Operational Leadership – Own the end-to-end guest experience across the village, setting the standard across all guest-facing areas. Drive seamless delivery by anticipating and resolving issues fast, removing cross-team barriers and supporting leaders to address resource challenges. Act as the voice of the guest, ensuring every decision puts them first. Align local delivery with central strategy, lead seasonal events, and deliver performance against the Annual Operating Plan.
Guest Experience – Drive guest satisfaction and performance across all service measures, embedding proactive recovery and swift resolution. Influence across the village to deliver against targets, ensuring a consistent, premium experience at every touchpoint. Partner with operational leaders to enhance and modernise the guest journey, minimise disruption, and maintain exceptional standards across facilities and assets. Lead crisis response when needed, drive continuous improvement, innovation, and champion an accessible and inclusive, high-performing culture aligned to company values.
Financial Accountability – Support delivery of operating and payroll budgets, using insight to drive performance, efficiency and guest value. Contribute to village strategy and lead guest-focused improvements aligned to business priorities. Own and deliver experience-led projects, and support the identification and prioritisation of investment that enhances the guest experience and operational safety.
Compliance & Safety – Ensure all guest-facing operations meet health, safety and regulatory standards. Act as a key lead in crisis management and escalation, maintaining robust and effective response procedures. Drive audit and compliance standards across the village and champion training compliance to ensure teams operate safely and consistently.

About you:

Proven senior leadership experience in complex, high-volume, guest-focused environments
Strong commercial and operational acumen, with the ability to drive performance through insight and investment
Track record of translating strategy into impactful, cross-functional delivery at scale
Influential, decisive leader able to drive change, manage complexity and lead through ambiguity

What’s in it for you:

Management Bonus Scheme (up to 22%)
Company Car
Private Medical Insurance
Pension Scheme with Life Assurance
Discounted Center Parcs breaks
Free use of our leisure facilities
20% discount in our restaurant and retail outlets
Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
An Employee Assistance Program - providing support on financial, health and legal matters
Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications
Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers

Our values

Each colleague at Center Parcs is involved in building better worlds for our guests, colleagues, communities and our environment. Contributing to our purpose means living out our values: We care, we're brave, we're determined and we're naturally us.

Sound like your kind of job?

Apply online today.

Closing date: 19th July 2026#INPLOIv2

Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.

At Center Parcs, everyone's welcome.

We recognise that we're all at our best when we're being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience.

We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.

Apply Now

Refine Your Search

commercial director jobs in cumbria

Head of Village Experience

Head of Village Facilities

Senior Manager

Head of Care

Engineering Manager

Finance & Sales Coordinator

Deputy Head of Finance

Client Portfolio Manager - Practice Accountant - Carlisle

Ambleside Assistant Store Manager

Employment Solicitor - 5-10 PQE

Quantity Surveyor

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