Customer service team lead Work, Jobs in Cumnock, Eay (with Salaries)

Service Team Manager
B&Q —South Lanarkshire
- £30,000 - £34,000 a year
- Part-time
- Driving
- Annual leave
- Employee assistance programme
5d
Customer Support and Collections Team Leader
Close Brothers —Glasgow
- Full-time
- Hybrid work
- Continuous improvement
- IT
- Communication skills
2d
Team Leader
Card Factory —East Kilbride
- £13 an hour
- Leadership
10d

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Service Team Manager

B&Q -
South Lanarkshire

Apply Now

Job details

Part-time | Full-time
£30,000 - £34,000 a year
5 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Driving

Full job description

Overview:

Full time, Part time or Job Share

Permanent Contract - 36.75 Hours per week

Up to £34,000 per annum + Bonus + Pension + 6.6 Weeks Holiday

B&Q Parkhead

Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love. Join us as a Service Team Manager and you’ll lead and inspire the checkout team to shape the customer experience through exceptional service.

What's the job?:

A great team needs a great leader and your role as a Service Team Manager is to create a truly inclusive high performing team to deliver an exceptional journey for every customer. It’s B&Q’s ambition to make every customer count, so you are driven by a passion to create true brand loyalty to support future sales growth. In this role you will:

You’ll lead a vital part of our store operation, shaping the customer experience and driving service excellence through a newly formed team of Shift Leads
Inspire the ‘Make Every Customer Count’ agenda as a daily habit with the wider store team.
Oversee safety, security & compliance routines across the store through your shift lead team.
Lead the checkout team & front-end service experience, ensuring fast, friendly, and reliable service.

What we need::

Our Service Team Managers are key to running our business through their teams by delivering an exceptional customer journey. In this role, you should be leading in a way that demonstrates the following qualities:

Obsessed about our customers and listening to them.
Objective and can slow down and really look at things with a clear view i.e. reviewing safety compliance.
You have strong emotional intelligence and thrive in influencing others.
You love to problem solve and can take others with you.
Confident to agitate when needed and deliver feedback to all audiences.

What's in it for me?:

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:

Award-winning pension scheme
Company Bonus Scheme
ShareSave options
6.6 weeks holiday
Payroll giving
Employee Assistance Programme
Shopping discounts
Colleague wellbeing benefits and lots more

So we can support you during the application or interview process, please contact [email protected] for any recruitment adjustments.

#LI-Onsite

Apply Now

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