Service desk coordinator Work, Jobs in Curdridge, Ham (with Salaries)

Service Desk Co-ordinator
Trane Technologies —Southampton
- Full-time
- Customer service
- Microsoft Office
- Communication skills
Customer Support Administrator
Cleansing Service Group Limited —Whiteley
- £28,371 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Referral programme
Quick apply
HVAC Service Manager
Perigon Search —Fareham
- £55,000 - £70,000 a year
- Full-time
- HVAC
Quick apply
12d
Owner Care/Yacht Brokerage Coordinator
Conch Charters —Portsmouth
- Full-time
- Microsoft Excel
- Computer literacy
- Plumbing
Quick apply
12d
Apprentice Hire & Sales Coordinator
GAP Group —Portsmouth
- £16,224 - £17,860 a year
- Full-time
- Sales
- IT
- Communication skills
- Annual leave

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Service Desk Co-ordinator
Trane Technologies —Southampton
Build and maintain strong relationships with customers, acting as a trusted point of contact. This role plays a crucial role in scheduling service technicians’…
Customer Support Administrator
Cleansing Service Group Limited —Whiteley
You must also have excellent communication skills and have the ability to effectively manage your time and workload in order to deliver the best service to our…
£28,371 a year
Quick apply

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service desk coordinator jobs near curdridge, ham

Service Desk Co-ordinator

Trane Technologies -
Southampton

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Job details

Full-time

Qualifications

Customer service
Microsoft Office
Communication skills

Full job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

On-Site (5 days)

Position Overview:

The Service Coordinator is responsible for providing exceptional customer service and support. This role plays a crucial role in scheduling service technicians’ workload and support the coordination of customers’ needs and expectations. The goal is to maximize service technician productivity and enhance the overall customer experience and improve operational processes.

Key Responsibilities:

Customer and Technician Support:

A proactive approach on dealing with high volume incoming calls.
Schedule technician work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
Build and maintain strong relationships with customers, acting as a trusted point of contact.
Collaboration with Service, Sales, and Operations Team: Establish strong communication channels to share key customer insights.
Ensure invoices are processed timely, within approval and target limits that have been agreed across departments.
Reporting and Analysis: Generate regular reports on completed invoiced work orders.
Customer Relationship Management: Foster strong relationships with customers through exceptional customer service.
Support service technicians and ensure appropriate team cover across regional service desk at peak times.
Communications with supervisors, technicians, and customers on updates and to drive continuous improvement.

Internal Controls and Administration:

Proven experience in a customer care or service support role.
Strong knowledge of customer service principles.
Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences
Effective communication skills
Knowledge of processing invoices and Purchase Orders within levels of authority limits
Analytical thinking and problem-solving abilities.
Proficiency in using customer service software, and MS Office Suite.

Skills and Capabilities:

Knowledge of manufacturing industry an advantage
People and communication skills with a positive mindset
Able to work with minimal supervision.
Proficient in using Microsoft Office Suite.
Knowledge of Inspire systems, however, training can be given.
Right to Work status confirmed for Country of application.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Apply Now

Refine Your Search

service desk coordinator jobs in curdridge, ham

Service Desk Co-ordinator

Customer Support Administrator

HVAC Service Manager

Owner Care/Yacht Brokerage Coordinator

Apprentice Hire & Sales Coordinator

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