We have an exciting opportunity for a Scheduler to join our Planning and Scheduling team in Reading. You’ll play an important part in building effective work plans for our field teams, coordinating outstanding work and working with colleagues and external stakeholders to make sure jobs are completed efficiently and our customers are kept informed.
Please note that this is a 12-month contract.
What you’ll be doing as a Scheduler
- Liaise with repair teams, supervisors and managers in the field.
- Plan and schedule leakage and customer works.
- Work with local councils to get permits authorised and accepted.
- Manage outstanding work and review the backlog to make sure it’s kept under control.
- Keep customers informed throughout their journey through to resolution.
- Manage requests involving more complex field activity and escalate issues where needed.
- Work with internal planning systems and Click to support effective planning and scheduling.
Base location: Kemble Court, Reading, RG2 6AD - hybrid
Working hours: between 06:00-22:00 on a rotation
What you should bring to the role
- Excellent communication and interpersonal skills, with the ability to build effective working relationships.
- A proactive and self-motivated approach.
- Strong organisational skills and the ability to manage competing priorities.
- Ability to work effectively as part of a team.
- A positive approach to problem-solving and taking ownership of issues.
- Ability to work accurately and flexibly in a busy environment.
Additional skills and experience:
- An understanding of Streetworks or traffic management.
- Knowledge of Salesforce.
- Knowledge of GIS.
What’s in it for you?
- This role will be paid from £26,225 to £32,000 per annum depending on skills and experience
- Annual Leave - 24 days holiday per year increasing to 28 with the length of service (plus bank holidays)
- Performance-related pay plan directly linked to company performance measures and targets
- Generous Pension Scheme through AON
- Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)
Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values
Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.
If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.
Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
