Join the RAC as a Dynamics 365 Solution Architect and shape the technology that powers every part of our Service, Maintenance and Repair (SMR) operation.
At the RAC, Microsoft Dynamics 365 sits at the heart of our Mobile Mechanics business. From CRM and bookings to job tracking, scheduling, operational workflows and customer service, our entire SMR operation depends on a reliable, scalable and innovative Dynamics platform.
We're looking for an experienced Dynamics Platform Lead to take ownership of that platform. This is a critical leadership role where you'll define the roadmap, architecture and future direction of Dynamics 365 and Power Platform, ensuring it continues to support a growing and evolving business.
Reporting to the Director of Product within RAC's Product & Technology division, you'll play a key role in shaping the future of one of our most business-critical platforms. Working alongside a team of Product Managers responsible for other areas of our digital ecosystem, you'll ensure the Dynamics platform evolves in line with wider business, customer and technology strategies
This is an opportunity for a true Dynamics expert to influence strategy, lead technical decisions, partner with senior stakeholders and drive meaningful change across one of the UK's most recognised brands.
This is a hybrid working role, 2 days a week in our Bristol office and 3 days a week working from home
What you'll do
- Own the architecture, design and roadmap for the RAC's Dynamics 365 and Power Platform estate within the SMR division.
- Act as the senior technical authority for Dynamics, ensuring the platform remains secure, scalable and aligned to business needs.
- Translate complex business requirements into robust, practical solution designs.
- Lead decisions around Dataverse architecture, data models, platform configuration and governance.
- Drive maximum value from native Dynamics 365 and Field Service capabilities, only extending where there is a clear business case.
- Build and manage the Dynamics change roadmap, balancing new demand, platform health and technical debt.
- Modernise development and deployment practices, introducing automation and strengthening release processes.
- Provide technical leadership, coaching and guidance to Dynamics engineers and wider technology teams.
- Define testing, quality and acceptance standards across all Dynamics changes.
- Build trusted relationships with senior leaders across the business, influencing decisions and helping shape future capability.
What you'll need
- Deep, hands-on expertise in Microsoft Dynamics 365, particularly Dynamics 365 Field Service, alongside the wider Power Platform ecosystem.
- Proven experience leading Dynamics architecture, platform strategy and large-scale business-critical implementations.
- Strong knowledge of Dataverse, solution design, integrations, security models, ALM and deployment automation.
- Exceptional stakeholder management skills, with the ability to engage, challenge and influence senior business and technology leaders.
- Experience leading technical teams and delivering change in a fast-paced, operationally critical environment.
Why this role is different
This isn't a traditional Dynamics role focused on maintaining a CRM platform.
Dynamics is the operational backbone of our SMR business. Every customer booking, mechanic workflow, job update and service interaction flows through the platform. The person in this role will have a direct impact on how the RAC delivers services to members every day.
We're looking for someone who combines deep technical expertise with strong commercial awareness, someone who can speak confidently with engineers one minute and senior business leaders the next, while maintaining a clear view of how technology enables operational excellence.
If you're a Dynamics leader who wants genuine ownership, strategic influence and the opportunity to shape a business-critical platform, we'd love to hear from you.
Why RAC?
For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand.
We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.
