1st line support Work, Jobs in Dalgety Bay, Sct (with Salaries)

Mobility Support Specialist
TELESOFT LLC DBA CALERO —Edinburgh
- Full-time
- Microsoft Word
- Computer literacy
- Bachelor's degree
Quick apply
5d
IT Service Desk Analyst - Edinburgh
Anderson Strathern —Edinburgh
- Windows
- Microsoft Office
- Travel
IT Service Desk Analyst - Edinburgh
Anderson Strathern LLP —Edinburgh
- Full-time
- Windows
- Microsoft Office
- Travel
- Life insurance
- Referral programme
Quick apply
Regulatory Panel Support Officer
The Electoral Commission —Edinburgh
- £31,549 - £33,126 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Presentation skills
- Annual leave
- Flexible schedule
4d
Technical Engineer-2nd Line
Redsquid Communications —Glenrothes
- Full-time
- Remote
- Azure
- Microsoft Office
- SharePoint
Quick apply
Therapeutic Support Worker
Rape and Sexual Abuse Centre Perth & Kinross —Scone
- £32,472 a year
- Annual leave
1d
IT Field Engineer - Scotland
T-Tech —Edinburgh
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
7d
Independent Reviewing Officer - Children's Services
East Lothian Council —Haddington
- £30.02 - £33.79 an hour
- Call to connect
- Hybrid work
- Travel
- In-person
- Work from home
4d
L1 Service Desk Team Leader
XMA —Livingston
- £28,000 - £32,000 a year
- Full-time
- Team management
- Employee discount
- Life insurance
School Welfare Assistant - Preston Lodge High School
East Lothian Council —Prestonpans
- £15.16 - £16.30 an hour
- Call to connect
- First Aid Certification
- School
4d
Senior Legislation, Strategy and Coordination Adviser
The Electoral Commission —Edinburgh
- £40,031 - £42,033 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Flexible schedule
8d
Site Manager
Cameron Drywall Contractors Ltd —Edinburgh
- From £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Analysis skills
Quick apply
8d
Security Consultant
M&G plc —Edinburgh
- Full-time
- Writing skills
- Master's degree
- Bachelor's degree
- Annual leave
1d
Teacher of Business, Enterprise, & Digital Literacy - North Berwick High School
East Lothian Council —North Berwick
- £36,159 - £54,453 a year
- Call to connect
- Business
- School
- Teaching
4d
Class Teacher (PE) - Cockenzie Primary School
East Lothian Council —Prestonpans
- £36,159 - £54,453 a year
- Call to connect
- School
- Teaching
4d
Teacher of PE - Ross High School
East Lothian Council —Tranent
- £36,159 - £54,453 a year
- Call to connect
- School
- Teaching
4d
Security Consultant - FTC
M&G plc —Stirling
- Full-time
- Writing skills
- Master's degree
- Bachelor's degree
- Annual leave
8d
Teacher of Biology - Preston Lodge High School
East Lothian Council —Prestonpans
- £36,159 - £54,453 a year
- Temporary
- School
- Teaching
4d
Class Teacher (PE) - Loretto RC Primary School
East Lothian Council —Musselburgh
- £36,159 - £54,453 a year
- Call to connect
- School
- Teaching
4d
Postdoctoral Research Associate in Cold-Water Coral in-Silico Reef Models
Heriot Watt University —Edinburgh
- £37,694 - £47,389 a year
- Full-time
- Hybrid work
- Doctoral degree
- Engineering
- Research
- Annual leave
6d

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1st line support jobs near dalgety bay, sct

Mobility Support Specialist

TELESOFT LLC DBA CALERO -
Edinburgh

Quick apply

Job details

Full-time
5 days ago

Qualifications

Live chat
Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Ticket management
Microsoft Office Suite
Complaint handling
Bachelor's degree
Ticket management systems
Data entry
Customer interaction
Typing
Communication skills
Time management
Help desk
Mobile devices

Full job description

Calero, the leading technology expense management solution for complex enterprises, is looking for a Mobility Support Specialist to work full-time. As part of Managed Mobility Services, the Mobility Support Specialist supports Calero’s corporate customers by assisting their end-users with process requests for mobility services with vendors across the world. Specialists provide 1st line, and where necessary, 2ndline support, to these end-users with requests including but not limited to: mobile device support, procurement of new devices, sim cards, and other equipment, resolving Help Desk tickets for issues such as data allowances or activations; and providing timely communications and high quality, professional, customer service through a high-volume combination of live calls and chats with end-users.

As a specialist you will:

Provide 1st line support to end-users through high volume calls, chats, and tickets.
Respond to customer inquiries and tickets and provide resolution within the contracted service-level agreement (SLA).
Update required ticketing systems continuously.
Provide and maintain a high quality of service.
Partner with the Service Operations Team.
Adhere to specific guidelines and procedures to ensure tickets are being worked correctly to department standards and client specifications.
De-escalate dissatisfied customers with professionalism, patience, and support.
Escalate all issues that cannot be completed within SLAs to management as soon as possible.
Meet all team metrics and goals, set by management.
Perform other duties as needed upon request from immediate supervisor.

EDUCATION and EXPERIENCE required:

Bachelors’ degree preferred; high school diploma or equivalent required.
Mobile Device and Service Support experience desired.
Proficient in Microsoft Office/Microsoft 365 (Outlook, Word, and Excel).
Vast experience in working with multiple guides and applications to navigate complex ticketing and queries.
Experience multi-tasking in a Tier 2 customer service environment, in which clients can submit any requests or issues utilizing various outlets, such as chat, calls, and tickets.

SKILLS and COMPETENCIES:

Proficiency using and navigating multiple computer applications and systems.
Strong attention to detail and commitment to accuracy.
Adaptability and resilience in a fast-paced, high-volume environment.
Effective time management and prioritization skills with the ability to manage competing demands.
Results-oriented mindset with the ability to meet deadlines and service-level expectations.
Strong interpersonal skills and the ability to work collaboratively across teams.
Efficient keyboarding and data entry skills with a high degree of accuracy.
Excellent verbal and written communication skills, including active listening and customer-focused interactions.

Calero is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with a disability.

Quick apply

Refine Your Search

1st line support jobs in dalgety bay, sct

Mobility Support Specialist

IT Service Desk Analyst - Edinburgh

IT Service Desk Analyst - Edinburgh

Regulatory Panel Support Officer

Technical Engineer-2nd Line

Therapeutic Support Worker

IT Field Engineer - Scotland

Independent Reviewing Officer - Children's Services

L1 Service Desk Team Leader

School Welfare Assistant - Preston Lodge High School

Senior Legislation, Strategy and Coordination Adviser

Site Manager

Security Consultant

Teacher of Business, Enterprise, & Digital Literacy - North Berwick High School

Class Teacher (PE) - Cockenzie Primary School

Teacher of PE - Ross High School

Security Consultant - FTC

Teacher of Biology - Preston Lodge High School

Class Teacher (PE) - Loretto RC Primary School

Postdoctoral Research Associate in Cold-Water Coral in-Silico Reef Models

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