customer assistant Work, Jobs in dalkeith (with Salaries)

Customer Services Assistant
Brodie Melrose Drysdale & Company Ltd —Musselburgh
- £24,420 - £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Oracle
- Free parking
- Life insurance
Quick apply
Store Assistant
Aldi —Edinburgh
- £13.50 - £14.47 an hour
- Day shift
- Customer service
- Annual leave
Customer Assistant - Replenishment
Morrisons —Dalkeith
- Annual leave
- Employee discount
Quick apply
7d
M&S Food Operations Customer Assistant
HM Stanley LTD —Edinburgh
- £13.05 an hour
- Employee discount
Senior Sales Assistant
Bayne's the Family Bakers —Dalkeith
- £13.30 an hour
- Part-time
- Bakery
- Cash handling
- Communication skills
- Employee discount
Customer Assistant
Lidl —Musselburgh
- £13.45 - £14.45 an hour
- Part-time
- Customer service
- Bakery
- Store discount
- Employee discount
3d
Stock Assistant
Aldi —Edinburgh
- £13.12 an hour
- Customer service
- Annual leave
- Employee assistance programme
Post Office/Retail Assistant
Thomson's of Tranent —Tranent
- £14 an hour
- Part-time
- Bilingual
- Microsoft Word
- Microsoft Outlook
Quick apply
7d
Sales Assistant
IKEA —Edinburgh
- £13.45 an hour
- Part-time
- Heavy lifting
6d
Sales Assistant
Food Plus Niddrie —Edinburgh
- £14 an hour
- Full-time
- Bilingual
- Spanish
- Sales
- Employee discount
Quick apply
3d
Sales Assistant
Schuh —Edinburgh
- Part-time
- Customer service
- Employee assistance programme
- Employee discount
6d
Retail Sales Assistant
SGD Management Limited —Edinburgh
- From £12.71 an hour
- Part-time
- Bilingual
- Microsoft Word
- Microsoft Outlook
- Store discount
- Employee discount
Quick apply
11d
Retail Assistant
Screwfix —Edinburgh
- £13.48 an hour
- Part-time
- Employee discount
12d
Store Assistant
Toolstation —Loanhead
- £12.87 an hour
- Part-time
- Employee discount
4d
Retail Assistant
EG On The Move Ltd —Edinburgh
- £10.95 - £12.90 an hour
- Part-time
- Customer service
- Employee discount
Quick apply
5d
Retail Stockroom Assistant – Full Time | Airport Location
SGD Management Limited —Edinburgh
- From £14.62 an hour
- Full-time
- Customer service
- Merchandising
- Supervising experience
Quick apply
Retail Sales Assistant
Bayne's the Family Bakers —Haddington
- £10.54 - £12.93 an hour
- Part-time
- Bakery
- Cash handling
- Communication skills
- Employee discount
11d
Retail Assistant
Lakeland —Edinburgh
- £12.71 an hour
- Part-time
- Employee discount
4d
Customer Assistant - Nights
Morrisons —Lothian
- Night shift
- Annual leave
- Employee discount
Quick apply
Shop Assistant
Alandas Gelato —Edinburgh
- Up to £12.80 an hour
- Temporary
- Bilingual
- Microsoft Word
- Microsoft Outlook
- Employee discount
Quick apply
3d

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Customer Services Assistant

Brodie Melrose Drysdale & Company Ltd
Musselburgh

Quick apply

Job details

Permanent | Full-time
£24,420 - £25,000 a year

Benefits

Free parking
Company pension
Life insurance
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Oracle
Microsoft Outlook
Customer service
Microsoft Office
Communication skills

Full job description

Overview
Be the voice and backbone of our customer operation. You'll work at the heart of the UK business, partnering closely with the Sales team to deliver a seamless, responsive experience for every customer we serve.

Responsibilities and Accountabilities

Customer Services

Act as the first point of contact for all customer enquiries and sales orders, setting the tone for every interaction
Own the onboarding of new customers, ensuring a smooth and professional welcome to the business
Keep customer records accurate, up to date, and easy to navigate
Take full ownership of complaints, driving fast and effective resolution every time

Sales Order Management

Stay on top of the sales inbox and all incoming order channels via telephone, website, and various portals
Process daily UK and export sales orders in Oracle with speed and precision
Manage export orders end to end, coordinating with customers and third-party couriers and ensuring all required export documentation is accurate and in order
Proactively chase down unprocessed orders and backlogs, escalating where needed to keep things moving
Handle credit card payments in line with CCH Policy

Machine Administration

Provide cover for the Machine Manager when unavailable, handling incoming calls and logging enquiries accurately
Ensure service and breakdown requests are captured promptly and passed on without delay

General Administration

Maintain a clean, robust electronic filing system that keeps the business running smoothly
Document processes clearly so nothing is lost and everything is repeatable
Pitch in with ad hoc support for Sales and Marketing activity, from promotions and campaigns to whatever the business needs at the time
Constantly look for ways to improve processes and drive those improvements forward

Please note that responsibilities may be added or varied to respond to the demands of the business.

Skills and Experience

At least 3 years' experience in a customer service environment
Hands-on knowledge of customer service, payment, and order processing systems
A positive, resourceful approach — you find solutions, not problems
Highly organised, methodical, and confident managing your own workload
Strong MS Office skills
Excellent written and verbal communication, with an assertive but tactful style
A natural team player who builds good working relationships quickly
Self-motivated and always looking to raise the bar on your own performance

Pay: £24,420.00-£25,000.00 per year

Benefits:

Company pension
Free parking
Life insurance
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer assistant jobs in dalkeith

Customer Services Assistant

Store Assistant

Customer Assistant - Replenishment

M&S Food Operations Customer Assistant

Senior Sales Assistant

Customer Assistant

Stock Assistant

Post Office/Retail Assistant

Sales Assistant

Sales Assistant

Sales Assistant

Retail Sales Assistant

Retail Assistant

Store Assistant

Retail Assistant

Retail Stockroom Assistant – Full Time | Airport Location

Retail Sales Assistant

Retail Assistant

Customer Assistant - Nights

Shop Assistant

I want to receive the latest job alerts for customer assistant in dalkeith

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