It service manager Work, Jobs in Dalmarnock, Glg (with Salaries)

Service Desk Manager
GAP Group —Glasgow
- Full-time
- IT
13d
Service Desk Manager
Fred. Olsen Ltd —Glasgow
- Employee discount
6d
Service Desk Manager
OFGEM —Glasgow
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Presentation skills
- IT
- Leadership
- Annual leave
- Flexible schedule
6d
Senior IT Service Manager
OFGEM —Glasgow
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Presentation skills
- IT
- Leadership
- Annual leave
- Flexible schedule
5d
SAP Basis Application Support
CGI —Glasgow
- Full-time
- Hybrid work
- Microsoft Word
- ERP systems
- Communication skills
Quick apply
Service Delivery Manager (Scotland)
North —Renfrew
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
Corporate IT Manager
Planet DDS —Glasgow
- Computer Science
- Bachelor's degree
- SharePoint
- Annual leave
- Referral programme
Senior Project Manager (IT/Telecommunications)
Scottish Power —Glasgow
- From £63,200 a year
- Management
- Continuous improvement
- Leadership
- Annual leave
- Employee discount
5d
Senior Delivery Lead
SSE —Glasgow
- £68,100 - £102,100 a year
- PMP
- IT
- Leadership
- Employee discount
- Gym membership
4d
Software Asset Manager
Arnold Clark —Glasgow
- £0.01 a year
- Monday to Friday
- Hybrid work
- Management
- Supervising experience
- Contracts
- Employee discount
Quick apply
BIM Project Manager
Scottish Power —Cambuslang
- From £55,000 a year
- Analysis skills
- Communication skills
- Time management
- Annual leave
- Employee discount
IT Manager
Sibcas Ltd —Bathgate
- Full-time
- Azure
- Computer Science
- Travel
- Free parking
- Annual leave
Quick apply
Senior Delivery Lead- Cyber
SSE —Glasgow
- £68,100 - £102,100 a year
- PMP
- IT
- Leadership
- Employee discount
- Gym membership
4d
IT Programme Manager
V.Group —Glasgow
- Management
- Computer Science
- Analysis skills
IT/OT Cyber Security Manager
SSE —Glasgow
- £68,100 - £102,100 a year
- Team management
- IT
- Leadership
- Employee discount
- Gym membership
1d
Delivery Manager
Waracle —Glasgow
- Full-time
- Hybrid work
- Mentoring
- Agile
- Annual leave
- Employee assistance programme
Quick apply
11d
Operations Analyst - Heat Networks
OFGEM —Glasgow
- £29,313 - £33,936 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Presentation skills
- Continuous improvement
- Annual leave
- Flexible schedule
11d
Infrastructure Engineer - Cyber & Information Security - Armed Forces Internship
NHS Scotland —Bothwell
- £34,544 - £43,039 a year
- Call to connect
- IT
- Internship
- Communication skills
5d
Senior UX Designer
Schuh —Livingston
- Full-time
- Management
- Continuous improvement
- Agile
- Employee assistance programme
- Employee discount
Cyber and Information Security Manager
NHS Scotland —Stirling
- £65,125 - £70,303 a year
- Full-time
- Travel
- Leadership
- Negotiation
13d

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Service Desk Manager

GAP Group -
Glasgow

Apply Now

Job details

Permanent | Full-time
13 days ago

Qualifications

Business processes
ITIL
IT support
IT
SaaS

Full job description

Vacancy details

Division

Head Office - IT

Title

Service Desk Manager

Contract type

Permanent Full Time

Vacancy location

Location

25 Tyndrum Street, Glasgow, G4 0JY

Location

United Kingdom, Scotland, Head Office

Requester

Number of positions to be provided

Employment Details

Contract hours

40.00

About the role

The Role

GAP Group is one of the UK's leading equipment hire providers, known for its stability, strong reputation, and investment in technology and people.

The organisation is modernising its technology services to support product-led initiatives, operational efficiency, and enhanced customer experience. The Service Desk is a critical first point of contact for IT services, supporting employees and ensuring seamless operations across the business. This is a new created opportunity for a Service Desk Manager to join us during an exciting period of change.

As the Service Desk Manager, you will lead, coach and inspire the team, monitoring and reporting ok key service metrics, and driving continuous improvement initiatives to enhance service delivery, user satisfaction and operational efficiency.

What You'll Be Doing

Managing and leading the Service Desk Team ensuring first-class IT support is delivered to internal stakeholders
Oversee incident, request and problem management within agreed SLAs acting as the escalation point for complex and high-priority incidents
Track, analyse and report on key service desk metric identifying trends, risks and areas for improvement
Work closely with IT leadership, business stakeholders and external vendors to ensure service desk alignment with business needs
Provide regular update to IT leadership on performance, challenges and improvements plans

About You

What We're Looking for

Proven experience of managing a Service Desk or IT Support Team within a medium to large sized organisation
Strong understanding of ITIL processes alongside a relevant ITIL qualification (minimum Foundation level)
Demonstrable experience in driving process improvement and service excellence
Experienced in monitoring, reporting and analysing It service metrics
A background in managing multi-site or hybrid support operations would b highly desirable as would familiarity with SaaS, ERP and cloud environments
Strong stakeholder management skills

About Us

About GAP and What We Offer

As a Service Desk Manager, you'll be joining an industry leader that's growing and genuinely committed to your success. At GAP, we're proud to be the UK's leading equipment hire provider—supporting projects big and small across construction, infrastructure, events, and more. With nearly 200 locations nationwide and a wide range of specialist divisions, we offer exciting opportunities in everything from Plant and Tools to Lifting, Survey, Environmental, and Event Services.

As a family-run business with over 50 years of experience, we believe in doing things the right way. That means:

More investment in our equipment than anyone else in the industry, so you work with the best tools in the game
Remaining fully independent, which lets us make agile, long-term decisions that support your success
Offering real career growth, training, and development from day one
Support that values you – from generous holidays to Life Assurance and Health & Wellness Support

Whether you're hands-on or customer-focused, there's a place for you at GAP where your work makes a difference. If you're up for the challenge and want to feel valued at work, then we'd love to hear from you! Ready to get started? Upload your CV and complete our short application—we'll take it from there.
We're proud to be an Equal Opportunities employer and embrace the unique contributions each individual brings.

General information

Reference

011335

Publication start date

24/06/2026

Job description

Post description

Service Desk Manager

Apply Now

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