Housing officer Work, Jobs in Dalston, Cma (with Salaries)

Service Development Officer
The Riverside Group —Carlisle
- £38,290.90 - £42,320.47 a year
- Full-time
- Analysis skills
- Project management
- IT
Portfolio Officer
The Riverside Group —Carlisle
- £31,302.63 a year
- Full-time
- Customer service
- Microsoft Office
- Agile
6d
Income Management Team Leader
The Riverside Group —Carlisle
- £37,371.80 - £41,132.67 a year
- Full-time
- Analysis skills
- Communication skills
5d
Income Manager (General Needs)
The Riverside Group —Carlisle
- £55,418.93 - £61,251.50 a year
- Full-time
- Analysis skills
- Human resources
- Communication skills
5d
Tenancy Sustainment Officer x 2 - CMB2602e
Cumberland Council —Cumberland
- £32,061 - £32,597 a year
- Full-time
- Communication skills
1d
Chief Executive (Head of Paid Service) - CMB2601e
Cumberland Council —Cumberland
- £188,227 a year
- Full-time
- Relocation assistance
5d
Duty Officer (Relief/Bank) based at Woodlands, Penrith
MHA —Penrith
- £13.79 an hour
- Weekend availability
- Organisational skills
- Communication skills
- Annual leave
7d

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Service Development Officer

The Riverside Group -
Carlisle

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Job details

Full-time | Fixed term contract
£38,290.90 - £42,320.47 a year

Benefits

Company pension

Qualifications

Analysis skills
Project management
IT

Full job description

Job Title: Service Development Officer
Contract Type: Fixed Term Contract for 12 months
Salary: £38,290.90 Per Annum (£42,320.47 is achieved after 12 months successful performance in the role) Per Annum
Working Hours : 35 hours per week
Working Pattern: Monday – Friday, Hybrid
Location: Carlisle, Cumbria

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as a Service Development Officer
To support the Income Excellence Lead with service developments to improve income management and collection rates for Riverside. This includes service developments to social housing and homeowner debt recovery processes throughout the UK for both current and former tenants arrears and other sundry debts.

About you
We are looking for someone with:

Up to date knowledge of legislation, regulation and standards relation to social housing and income collection across all tenure types.
A strong understanding of Universal Credit and welfare reforms.
Excellent written and verbal communications skills and able to present to a variety of audiences.

Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:

Competitive pay & generous pension
28 days holidays plus bank holidays
Flexible working options available
Investment in your learning, personal development and technology
A wide range of benefits

Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to be considered.

Role Profile

Support the development of best practice in income management to maximise Riversides’ income.
Innovatively use income performance and customer data to direct resources. Provide performance commentary on trends and areas of focus to improve performance, projecting future outputs based current data.
Deliver project activities to improve the service as the team seeks to deliver against service development plans.
Act as an Subject Matter Expert for Income Management, pro-actively build excellent relationships with internal and external stakeholders to improve customer and colleague satisfaction ratings.
Support the wider income team to deliver targets set for arrears and any relevant corporate objectives, by tracking outputs daily, weekly, and monthly against targets.
Support Income Team Leaders and Managers with allocating work, managing projects, and determining priorities.
Regularly review colleague user guides, procedures, performance trends, and practices to initiate and implement changes to maximise income collection.
Support and develop systems and data to optimise digital solutions to improve performance to sustaining tenancies.

Other Duties
Additional Information

The Group has offices across the UK and on this basis, there may be the requirement to travel to other locations to effectively perform this role.
The role will be exposed to sensitive information; therefore, the role holder is expected to maintain levels of confidentiality at all times.
In order to fulfil the requirements of this role, you will be required to work flexibly during the hours of operation.
The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.

Person specification
Knowledge, Skills and Experience
Essential

Up to date knowledge of legislation, regulation and standards relation to social housing and income collection across all tenure types.
A strong understanding of Universal Credit and welfare reforms.
Excellent written and verbal communications skills and able to present to a variety of audiences.
Ability to work under pressure and deliver to deadlines, managing conflicting priorities.
Attention to detail and outcome focused.
Excellence analytical skills and the ability to use data to provide meaningful management information to drive business decisions.
Proven track record of effective stakeholders engagement both internally and externally.
Excellent IT skills MS365 systems and income collection software
Customer focused and lives the Riverside Values

Desirable

Project management experience.
Proven track record to delivering continuous improvements to performance and service development.

Apply Now

Refine Your Search

housing officer jobs in dalston, cma

Service Development Officer

Portfolio Officer

Income Management Team Leader

Income Manager (General Needs)

Tenancy Sustainment Officer x 2 - CMB2602e

Chief Executive (Head of Paid Service) - CMB2601e

Duty Officer (Relief/Bank) based at Woodlands, Penrith

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