Call centre Work, Jobs in Dalston, Gtl (with Salaries)

Contact Centre Advisor
City of Westminster Council —Westminster
- £34,359 - £35,373 a year
- Typing
5d
Contact Centre Advisor
Science Museum Group —London
- £14.80 an hour
- Part-time
- Administrative experience
- Communication skills
- Annual leave
- Employee assistance programme
5d
Call Handler / Customer Support Representative (On-Site)
Work Work Ltd —London
- £2,200 - £2,300 a month
- Full-time
- Microsoft Word
- English
- In-person
Quick apply
4d
Call Handler NHS - Patient Recall
Penrose Health —London
- £25,000 - £32,000 a year
- Full-time
- CRM software
- Computer literacy
- Data entry
Quick apply
Consumer Contact Adviser: Customer Service (Permanent)
The Motor Ombudsman —London
- £28,649 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- In-person
- Work from home
- Sick pay
Quick apply
10d
Customer Care Call Centre Assistants
The Wimpole Clinic Ltd —London
- £13 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
- Sick pay
Quick apply
Reception & Switchboard Operator
Rapport —London
- £36,500 - £38,500 a year
- Full-time
- Front desk
- Guest services
- Employee assistance programme
Patient Administrator - Call Centre
Chelsea and Westminster Hospital NHS Foundation Trust —London
- £30,630 - £32,346 a year
- Weekend availability
- Management
- Data entry
- Communication skills
2d
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —London
- £3,800 a month
- Full-time
Quick apply
Customer Support Executive
Zego —London
- Hybrid work
- Data entry
Quick apply
Call Handler/ Administrator
CRGH —London
- Full-time
- Administrative experience
- Data entry
- Organisational skills
- Annual leave
- Employee discount
Quick apply
5d
Contact Center Service Supporter
Atos —London
- Part-time
- Computer literacy
- Continuous improvement
- Computer skills
- Annual leave
Lead Generator - B2B Sales
SwiftSwitch —London
- CRM software
- Gym membership
Quick apply
Call Centre (Collections) 8am-12pm Monday to Friday
Insurance Collections Bureau Ltd —Welwyn Garden City
- £12.71 an hour
- Part-time
- Computer literacy
- Data entry
- Financial services
Quick apply
14d
Customer Service Advisor
Heroes —London
- Hybrid work
- Microsoft Word
- Computer literacy
- Phone etiquette
- Work from home
Quick apply
Call Centre Operator
IIQAF —London
- £25 - £30 an hour
- Weekend availability
- CRM software
- Spanish
- Hotel
Quick apply
Trainee Emergency Call Handler
London Ambulance Service NHS Trust —London
- £27,129 - £32,346 a year
- Full-time
- Travel
- Communication skills
- Annual leave
4d
Customer Care Call Centre Advisor
Wimpole Hair Clinic —London
- £20,000 - £28,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Annual leave
- Employee discount
Quick apply
Call Handler NHS - Patient Triage
Penrose Health —London
- £25,500 - £28,500 a year
- Full-time
Quick apply
3h
Receptionist and Switchboard Operator
Rapport —London
- £33,851 a year
- Full-time
- Hotel
- Front desk
- Employee assistance programme
11d

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Contact Centre Advisor

City of Westminster Council -
Westminster

Apply Now

Job details

Permanent
£34,359 - £35,373 a year
5 days ago

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Complaint handling
Customer interaction
Typing

Full job description

About Us:

THE EXTRAORDINARY STORY OF LISA’S DRIVE

Housing & Commercial Partnerships in Westminster City Council is a world of extraordinary stories. Where reactive and passionate people are dedicated to enhancing services and creating real connections.

Take Lisa for example. The impact she’s had at her contact centre is remarkable. During Covid-19, Lisa focussed on increasing the coaching and support her staff received. This led to an interaction with a grieving resident who had lost his wife. Lisa’s training allowed the Customer Service Advisor to help the resident by opening up about their own experience. The conversation was so impactful that the resident even sent flowers to say thank you. It’s no surprise that Lisa runs a multi award-winning contact centre that’s now recognised across Europe.

The Role:

As a Contact Centre Advisor, you can make your own powerful contribution. When someone gets in touch with our Housing contact centre, you’ll be the friendly person they’re glad to chat with. You’ll be the one who listens carefully to their questions and provides the answers they need. If they’re confused, you’ll provide clarity. If they’re frustrated, you’ll focus on solving their problem. Put simply: whatever kind of day they’re having when they make contact, you’ll help to make it a better one.

Ours is a modern contact centre, so you’ll manage all kinds of contact – from phone to face-to-face, from email to social media and web chat. You’ll bring the same high standards of professionalism, empathy and courtesy to all channels and every interaction. Because you’re here for customers, whether they need to make a complaint, learn something, or connect with a service. Making the most of every opportunity to develop your knowledge and skills, you’ll do your best to be the one who resolves every enquiry first time.

If you have ideas about how we can improve our processes and respond better to the changing needs of our organisation and communities, you’ll find we’re more than willing to listen to you. What’s more, we’ll help you develop and grow as part of a dynamic team where ambition, diversity and creativity are celebrated.

Please refer to the Job Description for more information.

About You:

Experience of working in a housing management or public sector environment would definitely be a bonus. We’d certainly prefer you to demonstrate experience of delivering excellent customer service in a fast paced environment. The ability to deal patiently and calmly with challenging customers and resolve their concerns will be a real advantage.

As our contact center is a target-driven environment, we’ll expect you to be able to prioritise your own workload productively. Good keyboard skills will equip you to keep clear and accurate records of conversations and outcomes, so we can help customers even better in the future.

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is Our Westminster Way. To find out more about how we do this visit https://www.westminster.gov.uk/health-and-social-care/

As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.

The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.

Apply Now

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call centre jobs in dalston, gtl

Contact Centre Advisor

Contact Centre Advisor

Call Handler / Customer Support Representative (On-Site)

Call Handler NHS - Patient Recall

Consumer Contact Adviser: Customer Service (Permanent)

Customer Care Call Centre Assistants

Reception & Switchboard Operator

Patient Administrator - Call Centre

JUNIOR SALES CONSULTANT

Customer Support Executive

Call Handler/ Administrator

Contact Center Service Supporter

Lead Generator - B2B Sales

Call Centre (Collections) 8am-12pm Monday to Friday

Customer Service Advisor

Call Centre Operator

Trainee Emergency Call Handler

Customer Care Call Centre Advisor

Call Handler NHS - Patient Triage

Receptionist and Switchboard Operator

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