Call center supervisor Work, Jobs in Danbury, Ess (with Salaries)

Compliance Leader Call Centre
Big Motoring World —Gillingham
- £29,330 a year
- Full-time
- Microsoft Office
- Analysis skills
- Continuous improvement
- Store discount
- Employee discount
Quick apply
1d
Telesales Supervisor
Wurth UK Ltd —Erith
- £33,300 - £49,200 a year
- Weekend availability
- Sales
- Microsoft Office
- Supervising experience
- Free parking
Quick apply

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Compliance Leader Call Centre

Big Motoring World -
Gillingham

Quick apply

Job details

Permanent | Full-time
£29,330 a year
1 day ago

Benefits

Store discount
On-site gym
Company pension
Employee discount
On-site parking

Qualifications

Microsoft Office
Analysis skills
Quality assurance
Continuous improvement
Mentoring
Leadership
Communication skills

Full job description

We are seeking an experienced and motivated Compliance Team Leader to oversee our Compliance Officers and support the effective management of quality assurance and performance monitoring activities. This is a key role responsible for ensuring compliance standards are consistently achieved across customer interactions, including calls, live chats, and emails.

The successful candidate will play a pivotal role in driving performance, delivering coaching and training, analysing quality and compliance data, and supporting the continuous improvement of processes and regulatory standards.

Key Responsibilities:

Lead, supervise, and support a team of Compliance Officers, ensuring quality assurance and compliance standards are consistently met.
Review incoming and outgoing customer interactions, including calls, emails, and live chats, to assess quality and regulatory compliance.
Provide clear, constructive, and actionable feedback to both agents and Compliance Officers to improve performance and service delivery.
Conduct regular one-to-one meetings, coaching sessions, and performance reviews with team members.
Analyse individual and team performance data, producing reports that identify trends, successes, risks, and development opportunities.
Develop, implement, and maintain effective compliance monitoring and quality assurance programmes.
Identify training needs and deliver coaching and development initiatives to improve compliance knowledge and operational performance.
Deliver compliance and quality assurance training to new starters and existing employees as required.
Ensure all monitoring activities are completed accurately, consistently, and within agreed service levels.
Support the ongoing review and enhancement of compliance frameworks, processes, and procedures to improve operational effectiveness and customer outcomes.
Work collaboratively with operational teams to promote a culture of quality, compliance, and continuous improvement.

Skills & Experience:

Previous experience in a compliance, quality assurance, or team leadership role.
Strong understanding of quality monitoring, regulatory compliance, and performance management.
Excellent coaching, mentoring, and feedback delivery skills.
Strong analytical skills with the ability to interpret data and identify trends.
Excellent communication and interpersonal skills.
Ability to manage priorities, meet deadlines, and work effectively in a fast-paced environment.
Proficient in Microsoft Office applications and reporting tools.

What We're Looking For:

The ideal candidate will be a proactive leader with a passion for quality, compliance, and people development. You will be confident in challenging performance where necessary, while providing the support and guidance needed to help individuals and teams succeed.

Shift:

Monday to Friday: 08:00am – 16:00pm or 09:00am - 17.00pm or 10:00am – 18:00pm

Saturdays: If needed.

Sundays: If needed.

Any weekend work will result in them working reduced hours the following week to ensure they do not work more than 37.5 hours weekly.

#IND006

Pay: £29,330.00 per year

Benefits:

Company pension
On-site gym
On-site parking
Store discount

Work Location: In person

Quick apply

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call center supervisor jobs in danbury, ess

Compliance Leader Call Centre

Telesales Supervisor

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