Customer service team lead Work, Jobs in Darlaston, Wmd (with Salaries)

Tyre Solutions Lead
RAC —Walsall
- £36,400 a year
- Communication skills
Complaints Experience & Journey Lead
National Westminster Bank PLC —Birmingham
- £61,000 - £91,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Financial services
- Annual leave
2d
Admin Team Leader - Maternity Cover
TR Fastenings —Walsall
- Up to £31,750 a year
- Full-time
- Management
- Administrative experience
- Continuous improvement
- Life insurance
- Sick pay
Quick apply
Team Leader - Food & Beverage
The Rank Group —Wednesbury
- £13.60 an hour
- Hospitality
- Sick pay
Quick apply
7d
Helpdesk Team Leader
Emcor —Nechells
- £34,280 a year
- Overtime
- Customer service
- Computer literacy
- Microsoft Office
- Employee assistance programme
- Referral programme
Quick apply
1d
Continuous Improvement Lead
Window Systems Division —Telford
- Full-time
- Computer literacy
- Engineering
- Microsoft Office
Supervisor/Team Leader
Black Country sales and Lettings —Dudley
- Weekend availability
- Hospitality
- Sales
- Customer service
Quick apply
2d
Lead Customer Experience Manager
Sainsbury's —Birmingham
- £36,250 a year
- Management
- Leadership
- Employee discount
14d
Admin Team Leader
Trifast —Walsall
- Full-time
- Management
- Administrative experience
- Continuous improvement
- Annual leave
- Employee assistance programme
Customer & Sales Support Team Leader
Keystone Group —Swadlincote
- Full-time
- CRM software
- Microsoft Excel
- Customer service
5d
Team Leader - 30 hours pw
WHSmith Travel —Heath Town
- Part-time
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
7d
Contact Centre Team Manager
Vax Ltd —Droitwich
- Up to £32,000 a year
- Weekend availability
- Hybrid work
- Management
- Customer service
- English
- Free parking
- Work from home
Quick apply
2d
AI Adoption & Innovation Lead
Correla —Solihull
- £80,000 a year
- AI
- Communication skills
- Annual leave
12d
Key Lead - Bullring, Hollister
AFH STORES UK LIMITED —Birmingham
- £13.80 an hour
- Management
- Sales
- Supervising experience
- Store discount
- Employee discount
Customer Services Team Manager
Coventry City Council —Coventry
- £33,699 - £39,862 a year
- Call to connect
- IT
- Communication skills
1d
Lead Food Manager
Sainsbury's —Birmingham
- From £36,250 a year
- Leadership
- Employee discount
14d
BCAL Operations Team Leader (Specialist Logistics)
BCA Logistics —Birmingham
- £16.30 an hour
- Analysis skills
- Travel
Quick apply
14d
Government Soft Landings (GSL) Lead
Department for Work and Pensions —Birmingham
- £57,946 - £68,205 a year
- Overtime
- Hybrid work
- Engineering
- Master's degree
- Presentation skills
- Annual leave
- Employee assistance programme
7h
Sales Team Leader
LKQ Corporation —Smethwick
- Full-time
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Visual Team Leader
NEXT —Birmingham
- £13.84 an hour
- Full-time
- Customer service

I want to receive the latest job alerts for customer service team lead in darlaston, wmd

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Tyre Solutions Lead

RAC -
Walsall

Apply Now

Job details

Fixed term contract
£36,400 a year

Benefits

Company pension
Car scheme

Qualifications

Software deployment
Performance management
Communication skills

Full job description

About The Role

As a Tyre Solutions Lead, you’ll play a critical role in leading one of the fastest-growing and highest-impact areas of our Remote Solutions Operation.

The Tyre Solutions Specialist team sits at the heart of Remote Solutions, delivering high-quality, permanent outcomes for our members with tyre-related faults. Through expert decision-making and delivering the right member outcomes, we keep our members moving without the need for a patrol attendance.

Now, we’re looking for a strong operational leader to take this Team to the next level.

This is a high-impact leadership role combining people leadership and operational excellence. You’ll own the day-to-day performance of the team, setting and embedding consistently high standards, ensuring colleagues are supported, developed, and consistently delivering high-quality outcomes while maintaining a sharp focus on performance, compliance, and commercial success.

You’ll work closely with the senior management team and key stakeholders across the business, influencing decisions and driving improvements that enhance customer experience and operational efficiency. This is a fast-paced, high-impact role where your ability to make informed decisions, manage performance, and inspire your team will directly shape the success of our remote solutions operation.

If you’re a strong people leader who thrives on driving performance, delivering results, and creating real impact for customers, this is your opportunity to step into a role where you can truly make a difference.

What You’ll Be Responsible For

Leadership & Performance

Provide day-to-day leadership of the Tyre Solutions Specialist team, owning performance against KPIs, service levels, and quality outcomes.
Build a high-performance, engaged culture, driving accountability, ownership, and continuous improvement.
Deliver structured performance management, including coaching, feedback, and development plans.
Effectively manage underperformance, attendance, and conduct in line with RAC policies.

Operational Delivery

Ensure effective remote solutions are provided to tyre-related breakdowns with exceptional member outcomes will be at the heart of every phone call
Drive remote fix targets and reduce repeat breakdown jobs and inefficiencies.
Maintain strong operational control on shift, ensuring performance, workload, and risks are managed in real time.
Make informed, quality-focused decisions that optimise service delivery and customer outcomes.

Quality, Compliance & Expertise

Own the quality of all outcomes, ensuring every tyre solution delivered is accurate, consistent and aligned to customer needs, driving right-first-time resolution.
Set and uphold the standard for excellence, acting as a visible benchmark for standards, quality, consistency, and best practice across the team.
Ensure full compliance with all operational processes, policies, and regulatory requirements, maintaining strict adherence at all times.
Provide expert guidance, direction, and decision-making support to colleagues to ensure the right outcome is achieved every time.
Drive a culture of quality and accountability, proactively identifying risks, addressing gaps, and embedding continuous improvement.

What you’ll need…

Proven experience in leading teams in a fast-paced operational or contact centre environment
Strong understanding of performance management, coaching, and development
Experience managing underperformance using formal processes
Ability to analyse performance data and drive measurable improvements
Strong decision-making skills under pressure
High levels of resilience, adaptability, and ownership
Excellent communication and stakeholder management skills
Experience with deployment systems (e.g. iCAD) and operational workflows

Why you'll love working for us

Share in our success - All our employees are awarded shares, at no cost, so their share is in the success of growing our business
Free RAC Ultimate breakdown cover - From your very first day
Car salary sacrifice scheme - Includes electric vehicle options (after 12 months) to help you save on tax
Generous holidays - 23 days plus bank holidays (rising to 25 with service)
Pension & life cover - Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits)
Wellbeing support - 24/7 confidential support helpline for you and your family
Exclusive discounts - Save on tools, tech, holidays and more through our Orange Savings portal

Why RAC?

For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand.

We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Apply Now

Refine Your Search

customer service team lead jobs in darlaston, wmd

Tyre Solutions Lead

Complaints Experience & Journey Lead

Admin Team Leader - Maternity Cover

Team Leader - Food & Beverage

Helpdesk Team Leader

Continuous Improvement Lead

Supervisor/Team Leader

Lead Customer Experience Manager

Admin Team Leader

Customer & Sales Support Team Leader

Team Leader - 30 hours pw

Contact Centre Team Manager

AI Adoption & Innovation Lead

Key Lead - Bullring, Hollister

Customer Services Team Manager

Lead Food Manager

BCAL Operations Team Leader (Specialist Logistics)

Government Soft Landings (GSL) Lead

Sales Team Leader

Visual Team Leader

I want to receive the latest job alerts for customer service team lead in darlaston, wmd

Explore jobs in more locations

About The Role

Jobseeker tools

Employer Tools

Browse

Stay Connected