On behalf of The Government Property Agency, we are looking for an Assistant Workplace Manager for a 6 month contract based in Darlington.
The Government Property Agency is an Executive Agency of the cabinet office. It is changing the way the Civil Service works and is at the forefront of Government's transformation agenda; reshaping the relationship civil servants have with their place of work. The Agency is central to the delivery of key Government policies including moving 22,000 Civil Service roles out of London by 2030 and tackling climate change by contributing to the Net Zero agenda. To do this we are delivering a major change programme across the UK and consolidating our portfolio in order to save £1.4 Bn over 10 years.
Beyond the bricks and mortar, the GPA is about providing great workplaces for our people.
This is an ambitious and exciting task, for which we need innovative people, with strong commercial acumen, who are passionate about visualising and implementing customer needs.
As an Assistant Workplace Manager, your main responsibilities will be to:
- Support senior management team by monitoring supplier performance using the GPA IWFM digital reporting tools as appropriate (awareness training on the use of these reporting tools will be provided). The focus will be on managing about-to-breach work orders, work orders in backlog, PPM compliance and managing delay approvals.
- Be responsible for capturing and resolving customer issues and complaints from client organisations (via the GPA CRM Salesforce platform) or those arising from the helpdesk, escalating as necessary to workplace managers and wider GPA directorates to ensure timely action.
- Effectively support the management of GPA supply-chain partners to ensure service delivery standards and performance is in line with the expected standards, ultimately driving our great places to work agenda from the front. This will involve participation in the GPA Tier 1 governance meetings with suppliers and GPA stakeholders.
- Work collaboratively with colleagues from other key areas within WSD (e.g., the H&S, Security, Engineering, Sustainability, Social Value and H&S compliance teams) and will play a key part in ensuring GPA delivers the required levels of contractual and statutory compliance to our clients to ensure customer satisfaction.
- Track progress and escalate new and emerging operational risks to senior management team/s and maintain the region’s Operational Risk Register.
- Support senior management team fulfil their contract management responsibilities by assisting with the management of all contract variations, risk notices and contract notices using the GPA data systems (Planon) and processes as required.
Essential:
- An experienced property and/or workplace service management professional with knowledge of asset management, client management, contract management and customer excellence.
- An experienced supplier management background covering all aspects of facilities management (i.e., Soft FM, Maintenance and Physical Security services).
- Analytical mind-set with the ability to assimilate a wide range of data sources to inform decision making.
- Be effective at using data to inform decision-making to drive value and contractual / statutory compliance.
- Excellent interpersonal, communication and presentational and team working skills.
- SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance.
Please be aware that this role can only be worked within the UK and not Overseas.
DE&I Commitment
GPA guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.
Armed Forces Covenant
The Government Property Agency guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.
In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".
