Permenant Contract - 37 hours per week
Are you looking for an exciting challenge as a skilled and experienced Contracts Supervisor dealing with Housing Operational Repairs? Ready to make a huge impact at Broadacres and for our customers?
Broadacres Housing Association is seeking a highly motivated and organised individual to join our Property Services team as a Contract Supervisor to deliver exceptional customer service and ensure a seamless customer journey. The Contract Supervisor will be responsible for overseeing the delivery of various maintenance and construction projects at our properties throughout North Yorkshire and the surrounding areas. Customer visits will concentrate around the York, Tadcaster and Selby areas but office base will be at our Head Office.
Role Purpose
As our Contracts Supervisor, you will manage and monitor contractors and subcontractors to ensure the successful completion of projects within budget and on schedule. You will work closely with the Operational Repairs Manager and other teams, including the Contact Centre to ensure an efficient service is provided. You will gather and review contractor performance data to offer proactive intelligence and help improve our services continuously.
What You'll Be Doing:
Contractor and Subcontractor Management: Monitor the quality of work being performed and ensure compliance with all safety regulations and industry standards.
Deliver Excellent Customer Experience: Coordinate with internal scheduling and Contact Centre teams as well as liaising diligently with customers, to minimise disruptions and ensure customer satisfaction.
Tender Process and Contractual Relationship Administration: Review and approve project invoices using NatFed rates and track expenses to ensure costs stay within budget.
Programme Management: Conduct regular site inspections and provide progress reports to senior management.
Continual Improvement and Innovation: Identify opportunities for process improvements and cost savings.
Accurate Record Keeping: Maintain accurate project documentation and record keeping.
Who We’re Looking For:
Finding the right person is really important to us. If you feel you’re that person but don’t quite meet 100% of the criteria, we’d still like to hear from you. We’re an inclusive employer and believe in life without barriers.
- Experienced Professional: Demonstrable experience of leading the Contractual relationship with Contractors and Subcontractors within a construction/repairs environment. Experienced in using NatFed rates to apply to the contractual relationship. Excellent working knowledge of contractor tendering and management processes, preferably in a social housing environment.
- Excellent Communicator: Strong writing and verbal communication skills, with the ability to establish and maintain positive relationships with colleagues, customers, and external organisations.
- Organised Individual: Well-developed organisational skills to manage competing priorities and projects, and strong people management skills to motivate, organise, and lead teams.
- Problem Solver: Able to analyse problems, assess solutions, and reach sound decisions. Creative thinker who can identify innovative improvements to existing systems and services.
- Data Understanding: Strong data processing skills to deliver against known performance data from multiple sources, to deliver results. Carry out stock condition surveys and collate data for programmed updates of components.
- Collaborative Worker: Ability to engage and work with colleagues to find solutions and deliver improvements.
- Building Pathology: Must have a good understanding of building pathology to diagnose using root cause analysis, write up scope of works when carrying out stock condition surveys, empty home assessments and damp and mould surveys. A good understanding of HHSRS is required.
What We Offer:
- Competitive Salary: Alongside a generous annual leave package and flexible working options.
- Comprehensive Benefits: A range of benefits, including pension and health and safety training.
- Agile Working: Enjoy flexible working arrangements.
- Support for You: Additional perks to support your wellbeing, including our EAP service.
Why Broadacres?
At Broadacres, we champion diversity and are committed to being an equal opportunities and disability confident employer. We welcome applications from all community sectors and encourage individuals underrepresented in our organisation to apply.
Our Organisation
Broadacres is a successful, innovative, not-for-profit housing association based in Northallerton, North Yorkshire. We own and manage more than 6,800 homes across various regions, providing top-tier services aimed at meeting our vision: ‘to be the best rural housing association in the country’. We ensure our customers receive first-class service, making them proud to live in a Broadacres’ home.
Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received. We will be interviewing as applications come in, so apply early to avoid disappointment!
