Fashion Work, Jobs in Darlington Dl1 (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
Stock Manager
NEXT —Bishop Auckland
- From £20,899 a year
- Weekend availability
- Customer service
- Leadership
- Employee discount
14d
Style Advisor
Mint Velvet —Northallerton
- Part-time
- Annual leave
- Employee discount
Quick apply
Part Time Sales Associate, Tommy Hilfiger - Dalton Park
Tommy Hilfiger —Seaham
- Part-time
- Hospitality
- Communication skills
9d
Retail Assistant Manager
French Connection —Dalton le Dale
- £28,000 a year
- Full-time
- Management
- Customer service
- Supervising experience
- Store discount
- Employee discount
Quick apply
6d
Brand Ambassador - Boots Stockton on Tees
PUIG —Stockton-on-Tees
- Microsoft Excel
- Sales
- Leadership
13d
Mint Velvet Part Time Style Advisor (4hrs)
Barkers —Northallerton
- Part-time
- Annual leave
- Employee discount
Retail Store Manager
French Connection —Dalton le Dale
- Up to £32,000 a year
- Full-time
- Management
- Customer service
- Team management
- Store discount
- Employee discount
Quick apply
Sales Manager
NEXT —Catterick Garrison
- From £17,618 a year
- Part-time
- Employee discount
2d
Store Manager - Hartlepool (Full-Time)
Pandora Jewelry —Hartlepool
- Full-time
- Sales
- Communication skills
- Employee discount
Womenswear Model
END —Washington
- No experience needed
- Employee assistance programme
- Employee discount
Quick apply
Fashion Accessories Department Volunteer
British Heart Foundation —Coulby Newham
- Employee discount
Sales & Business Development Manager
Harvey Water Softeners —Hartlepool
- Full-time
- Sales
- Business development
- Plumbing
- Employee discount
Quick apply
Menswear Model
END —Washington
- No experience needed
- Employee assistance programme
- Employee discount
Quick apply
Sales Associate
H.Samuel —Washington
- £12.71 an hour
- Part-time
- Employee discount
Warehouse Volunteer (Home and Fashion Superstore)
British Heart Foundation —Bishop Auckland
- Employee discount
IT Technician
END —Washington
- Full-time
- Computer networking
- SharePoint
- IT
- Employee assistance programme
- Employee discount
Quick apply
Platform Engineer
END —Washington
- Full-time
- Azure
- ERP systems
- APIs
- Employee assistance programme
- Employee discount
Quick apply
Sales Associate
Belstaff —Seaham
Quick apply
Visual Merchandiser Volunteer - Retail (Durham Superstore)
Barnardo's —Durham
- Call to connect
- Merchandising

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Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

fashion jobs in darlington dl1

Senior Customer Service Manager

Stock Manager

Style Advisor

Part Time Sales Associate, Tommy Hilfiger - Dalton Park

Retail Assistant Manager

Brand Ambassador - Boots Stockton on Tees

Mint Velvet Part Time Style Advisor (4hrs)

Retail Store Manager

Sales Manager

Store Manager - Hartlepool (Full-Time)

Womenswear Model

Fashion Accessories Department Volunteer

Sales & Business Development Manager

Menswear Model

Sales Associate

Warehouse Volunteer (Home and Fashion Superstore)

IT Technician

Platform Engineer

Sales Associate

Visual Merchandiser Volunteer - Retail (Durham Superstore)

I want to receive the latest job alerts for fashion in darlington dl1

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