Technical analyst Work, Jobs in Dartford, Ken (with Salaries)

1st Line Service Desk Analyst
Goaco —Dartford
- Full-time
- Travel
- In-person
- Communication skills
12d
Technical Business Analyst (AI)
Goaco —Dartford
- Full-time
- AI
- Communication skills
SENIOR BUSINESS ANALYST
Laing O'Rourke —Dartford
- Continuous improvement
- Mentoring
- Agile
4d
Information Security Analyst
Europa Worldwide Group —Dartford
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Analysis skills
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
4d
Data Analyst Project Intern (TikTok Live) - 2026 Start (BS/MS)
TikTok —London
- Master's degree
- Bachelor's degree
- Internship
Senior Service Desk Analyst
Goaco —Dartford
- Full-time
- Continuous improvement
- Travel
- Mentoring
12d
Support Analyst
Elexon —London
- £45,000 a year
- Hybrid work
- Continuous improvement
- Communication skills
5d
Business Systems Analyst
Anthropic —London
- £130,000 - £165,000 a year
- Hybrid work
- Analysis skills
- Bachelor's degree
- Communication skills
- Flexible schedule
15h
Quality Control Analyst
ACE Laboratories Ltd —London
- £26,500 - £28,000 a year
- Full-time
- Writing skills
- Laboratory experience
- Quality control
- Free parking
Quick apply
Financial Analyst, Portfolio Valuation and Fund Advisory Services (Structured Products), 2026 Graduate - London
Houlihan Lokey —London
- Full-time
- In-person
- Leadership
Associate QC Analyst
Sekisui Diagnostics —Maidstone
- Analysis skills
- Quality control
Quick apply
Business Analyst
Zaizi —London
- £70,000 - £85,000 a year
- Hybrid work
- Continuous improvement
- APIs
- Annual leave
- Work from home
Quick apply
Graduate Technical Business Analyst, Data & Automation, London
Acturis —London
- Full-time
- Hybrid work
- Bachelor's degree
- Machine learning
MSP 3rd Line Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
Support Analyst
Palantir —London
- Weekend availability
- Remote
Quick apply
Senior Technical Pricing Analyst
AXA —Royal Tunbridge Wells
- Up to £60,000 a year
- Mentoring
- Communication skills
Graduate Technical Business Analyst, London
Acturis —London
- Full-time
- Bachelor's degree
Technical Business Analyst
Commcise —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Agile
Technical Business Analyst
IQUW Group —London
- Full-time
- Continuous improvement
Fraud Analyst (Revenue Protection), 12-Month Fixed-Term
Spotify —London
- Full-time
- Data analysis skills
- Analysis skills
- Machine learning
- Work from home

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1st Line Service Desk Analyst

Goaco
Dartford

Apply Now

Job details

Permanent | Full-time
12 days ago

Benefits

Company pension

Qualifications

Technical troubleshooting
Desktop support
TCP
Incident queue management
User account provisioning
Ticket management
User account management
Technical support incident logging
Technical writing
IP networking
Customer support
Customer interaction
IT incident logging
Communication skills
Active Directory
Intune
Mobile devices

Full job description

Job Categories: Service Desk

Job Type : Full Time | On-Site | Permanent

Job Location : Dartford, Kent, UK

Do you strive to make a difference? Goaco is looking to build a team to continue solving problems using software and technology for our clients. We are developers at heart – and by the mind too. We thrive on challenges and live for logical thinking. Formed over a decade ago, we have built on our successes, all of whom have benefitted from their level-headed software solutions. The team is all like-minded individuals, with a drive to succeed in their own fields.

ABOUT US

Goaco is a growing Managed Service Provider (MSP) delivering IT Support, Cyber Security and Microsoft Cloud solutions to businesses across the UK. We pride ourselves on providing exceptional customer service, innovative technology solutions and a security-first approach.

We’re looking for a motivated 1st Line Service Desk Analyst to join our growing technical team. This is an excellent opportunity for someone with strong customer service skills and a passion for IT to develop their technical knowledge while supporting a wide range of customers.

ROLE DESCRIPTION

As a 1st Line Service Desk Analyst, you’ll be the first point of contact for our customers, providing remote technical support and ensuring incidents and service requests are resolved efficiently or escalated where appropriate.

You’ll work closely with our 2nd and 3rd Line Engineers while developing your skills across Microsoft technologies, cloud services and cyber security.

KEY RESPONSIBILITIES

Provide 1st line technical support to internal users and managed customers via phone, email and remote support.
Log, prioritise and manage incidents and service requests within the Service Desk.
Troubleshoot common Windows, Microsoft 365 and hardware issues.
Perform password resets, user account administration and mailbox management.
Assist with setting up laptops, desktops, mobile devices and peripherals.
Escalate complex issues to senior engineers where required.
Keep customers updated throughout the lifecycle of their tickets.
Create and update knowledge base articles and technical documentation.
Assist with customer onboarding activities and device deployments.
Deliver excellent customer service while meeting agreed service levels (SLAs).

ESSENTIAL SKILLS & EXPERIENCE

Previous experience in an IT Service Desk, Help Desk or customer support role (or relevant IT qualifications).
Good knowledge of Windows 10/11.
Basic understanding of Microsoft 365.
Familiarity with Active Directory user administration.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service skills.
Ability to prioritise workload and manage multiple tickets.
A willingness to learn and develop technical skills.

NICE TO HAVE

Experience working within a Managed Service Provider (MSP).
Exposure to Microsoft Intune or Entra ID.
Basic networking knowledge (DNS, DHCP, TCP/IP).
Experience using HaloPSA, Datto RMM or similar Service Desk tools.
Microsoft Fundamentals certifications (MS-900, AZ-900, SC-900 or MD-102 Fundamentals equivalent).

WORKING PATTERN

Monday to Friday
Office-based – 5 days per week in our Dartford office
Occasional travel to customer sites may be required.

BENEFITS*

Company pension scheme.
Ongoing Microsoft training and certification support.
Clear career progression into 2nd Line and Infrastructure roles.
Exposure to modern Microsoft Cloud and Cyber Security technologies.
A collaborative and supportive team environment.

Offered only to employees based in the UK.
Unfortunately, we aren’t able to offer sponsorship for this role.

Apply Now

Refine Your Search

technical analyst jobs in dartford, ken

1st Line Service Desk Analyst

Technical Business Analyst (AI)

SENIOR BUSINESS ANALYST

Information Security Analyst

Data Analyst Project Intern (TikTok Live) - 2026 Start (BS/MS)

Senior Service Desk Analyst

Support Analyst

Business Systems Analyst

Quality Control Analyst

Financial Analyst, Portfolio Valuation and Fund Advisory Services (Structured Products), 2026 Graduate - London

Associate QC Analyst

Business Analyst

Graduate Technical Business Analyst, Data & Automation, London

MSP 3rd Line Service Desk Technician

Support Analyst

Senior Technical Pricing Analyst

Graduate Technical Business Analyst, London

Technical Business Analyst

Technical Business Analyst

Fraud Analyst (Revenue Protection), 12-Month Fixed-Term

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