Test lead Work, Jobs in Dartford Da1 (with Salaries)

Customer Service Manager
Restore PLC —Dartford
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
TEST MANAGER - LEAD CONSULTANT
Scale Factory —London
- Hybrid work
- Driving
- Mentoring
- Agile
- Annual leave
Fenergo CLM Test Analyst / Test Lead
Capitex —London
- Hybrid work
- Azure
- Oracle
- SQL
Quick apply
Lead Assurance Consultant /Test Lead
Trustmarque —London
- Full-time
- Hybrid work
- SQL
Quick apply
Test lead (Test & Integration Lead)
Version 1 —London
- Full-time
- Hybrid work
- Java
- AWS
- APIs
- Employee assistance programme
- Employee discount
Quick apply
Test Manager
City of London Police —London
- £51,940 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Annual leave
- Flexible schedule
12d
UAT TEST LEAD - AZURE MIGRATION - CONTRACT
Scale Factory —London
- Hybrid work
- Azure
- Leadership
Test Analyst
Arbuthnot Latham —London
- Azure
- Salesforce
- Microsoft Office
12d
Programme Test Lead
Arch Capital Group Ltd. —London
- Full-time
- Computer Science
- DevOps
- Engineering
QA Tester - Brookhaven
Voldex Games —London
- Full-time
- Remote
- Google Suite
- English
- Organisational skills
- Profit sharing
- Annual leave
QA Lead
Product Madness —London
- Full-time
- Management
- Travel
- APIs
7d
Project Lead Migration
Brent Council —Brent
- £48,003 - £51,138 a year
- Full-time
- Annual leave
- Employee assistance programme
6d
EHCP Lead
Capital City College Group —London
- £41,984 a year
- Part-time
- Organisational skills
- Communication skills
- Annual leave
6d
HRIS Test Lead (12 month FTC)
Withersworldwide —London
- Full-time
- Hybrid work
- Azure
- Oracle
- Human resources
- Employee discount
Portfolio Planning & Resourcing Lead - Band B - Change - Counter Terrorism Policing HQ
Metropolitan Police —West Brompton
- £62,310 a year
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Project management
QA Lead - Shazam (12 Month Contract)
Apple —London
- Contracts
- Software development
- Communication skills
14d
QA Lead
CI Games —London
- Remote
- Flexible schedule
Quick apply
2d
Assessment Lead Officer (INTERNAL)
SOAS University of London —London
- Full-time
- Hybrid work
- University
- School
- Annual leave
- Employee assistance programme
6d
Test & Environment Lead
Synapri —London
- Hybrid work
- Management
Career Coaching Lead
Blue Education —London
- £60,000 - £85,000 a year
- Part-time
- Hybrid work
- Marketing
- Public speaking
- English
Quick apply
2d

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Customer Service Manager

Restore PLC -
Dartford

Apply Now

Job details

Permanent
£50,000 a year

Benefits

Free parking
Annual leave
Employee assistance programme
On-site parking

Qualifications

Customer service
Continuous improvement
B2B
Leadership
Communication skills

Full job description

About The Role

Role: Customer Services Manager
Location: Greater London
Salary:£50,000 per a year
Hours a week: 37.5 hours
Days of work: Monday to Friday
Contract type: Permanent

This isn’t your typical management role. As a Customer Services Manager, you’ll take ownership of the entire customer service function, leading a high-performing team and ensuring exceptional service delivery across all customer touchpoints. You’ll play a key role in shaping the customer experience, driving continuous improvement, and acting as the escalation point for complex or high-impact issues.

This role is ideal for someone who thrives in a fast-paced, customer-centric environment and is passionate about delivering service excellence while developing and empowering their team.

Duties & Responsibilities:

Service Delivery & Customer Experience:

Ensure all customer enquiries, requests, and complaints are handled effectively and resolved within agreed timescales
Act as the escalation point for complex or high-impact customer issues
Maintain high levels of customer satisfaction and retention through proactive service management
Develop and implement customer service policies, procedures, and standards

Team Leadership & Performance:

Lead, coach, and develop the customer services team to achieve high performance
Set clear objectives and KPIs (e.g. response time, resolution rate, CSAT) and monitor performance against targets
Conduct regular performance reviews and implement training and development plans
Manage recruitment, resource planning, and team capacity

Operational Management:

Oversee daily operations of the customer service function, ensuring efficiency and consistency
Establish workflows and processes to optimise productivity and service quality
Ensure compliance with company policies, procedures, and regulatory requirements

Performance & Continuous Improvement:

Monitor and analyse customer service performance data and trends
Use customer feedback and insights to drive process improvements
Prepare and present regular KPI and performance reports to senior management

Stakeholder Management:

Build strong relationships with key customers and internal stakeholders including operations, sales, and finance
Collaborate cross-functionally to resolve service issues and improve the customer journey

About you:

Proven experience in a customer service management or leadership role, ideally within a B2B environment
Strong leadership skills with the ability to inspire, engage, and influence teams at all levels
Passionate about customer experience with a customer-centric mindset
Analytical and data-driven, with experience using performance metrics to inform decisions
Excellent communication and interpersonal skills, with the ability to build strong working relationships
Strong problem-solving skills and ability to manage complex challenges effectively
Experience implementing process improvements or leading change initiatives

Some of our benefits include:

Annual Leave – 25 days + bank holidays
Life Assurance – 2x basic annual salary
Bereavement Counselling – Support during difficult times
Free Onsite Parking
Employee Assistance Programme (EAP) – Confidential counselling via Health Assured
Eye Care Support – Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40)

About Us

Restore Commitment to Disability Confidence

We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.

Apply Now

Refine Your Search

test lead jobs in dartford da1

Customer Service Manager

TEST MANAGER - LEAD CONSULTANT

Fenergo CLM Test Analyst / Test Lead

Lead Assurance Consultant /Test Lead

Test lead (Test & Integration Lead)

Test Manager

UAT TEST LEAD - AZURE MIGRATION - CONTRACT

Test Analyst

Programme Test Lead

QA Tester - Brookhaven

QA Lead

Project Lead Migration

EHCP Lead

HRIS Test Lead (12 month FTC)

Portfolio Planning & Resourcing Lead - Band B - Change - Counter Terrorism Policing HQ

QA Lead - Shazam (12 Month Contract)

QA Lead

Assessment Lead Officer (INTERNAL)

Test & Environment Lead

Career Coaching Lead

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