Business systems analyst Work, Jobs in Darton, Syk (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Business Analyst
TPP —Leeds
- £60,000 a year
- Spanish
Data Analyst
The Progeny Group Limited —Leeds
- £43,000 a year
- Full-time
- Remote
- Microsoft Excel
- SQL
- APIs
- Employee assistance programme
- Referral programme
Quick apply
Lead Business Analyst - Data
Yorkshire Water —Bradford
- £50,622 - £63,277 a year
- Full-time
- Hybrid work
- Time management
- Annual leave
- Flexible schedule
Business Analyst
DFS —Adwick le Street
- Analysis skills
- Software development
- IT
- Employee assistance programme
- Employee discount
Quick apply
Clinical Systems Analyst
Mednotic Health Technologies Ltd —Leeds
- £2,900 - £3,300 a month
- Full-time
- Analysis skills
- IT
- In-person
Quick apply
1d
Lead Business Analyst - Water
Yorkshire Water —Bradford
- £50,622 - £63,277 a year
- Full-time
- Hybrid work
- ERP systems
- Time management
- Annual leave
- Flexible schedule
Data Analyst
All Response Media —Leeds
- Monday to Friday
- Microsoft Excel
- Data analysis skills
- SQL
- Employee discount
- Sick pay
Quick apply
9d
Business Analyst - Transformation
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Analysis skills
- Agile
- IT
- Employee discount
7d
Senior Business Analyst
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- Agile
- Employee discount
Graduate Commercial Analyst
Vulcan Seals —Sheffield
- £26,702 - £28,500 a year
- Full-time
- Microsoft Office
- Analysis skills
- Business
- Health & wellbeing programme
- Employee assistance programme
Quick apply
10d
HR Data and Reporting Analyst
The Progeny Group Limited —Leeds
- Hybrid work
- Microsoft Excel
- Analysis skills
- Continuous improvement
Quick apply
Senior Business Analyst - Hybrid/Flexible/Leeds
Answer Digital —Leeds
- Hybrid work
- Analysis skills
- Software development
- IT
- Free parking
- Annual leave
Data Engineer and Service Improvement Analyst
Local Care Direct —Leeds
- £45,000 - £54,900 a year
- Monday to Friday
- Azure
- Data analysis skills
- Maintenance
- Annual leave
- Employee assistance programme
8d
Business Analyst – Risk and Control
Delta Capita —Sheffield
- Up to £400 a day
- Full-time
- Hybrid work
- English
- APIs
- Agile
Quick apply
BUSINESS ANALYST L4(CONTRACT)
Wipro Limited —Leeds
8d
Business Analyst - 12 Month Fixed Term
Flair Rugs —Glossop
- £40,000 - £45,000 a year
- Monday to Friday
- Hybrid work
- ERP systems
- Agile
- Free parking
- Employee discount
Senior HRIS Analyst (EMEA/APAC Lead)
Teledyne Technologies Inc. —Shipley
- Full-time
- Microsoft Excel
- Data analysis skills
- Analysis skills
- Employee stock purchase plan
- Annual leave
Service Desk Analyst
Brabners —Leeds
- Monday to Friday
- Hybrid work
- IT
- Communication skills
- Annual leave
- Life insurance
7d
Application Support Analyst
JLA —Ripponden
- Up to £35,000 a year
- Full-time
- Customer service
- ERP systems
- Microsoft Office
Quick apply
6d

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

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Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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Refine Your Search

business systems analyst jobs in darton, syk

Service Desk Analyst - Tier I

Business Analyst

Data Analyst

Lead Business Analyst - Data

Business Analyst

Clinical Systems Analyst

Lead Business Analyst - Water

Data Analyst

Business Analyst - Transformation

Senior Business Analyst

Graduate Commercial Analyst

HR Data and Reporting Analyst

Senior Business Analyst - Hybrid/Flexible/Leeds

Data Engineer and Service Improvement Analyst

Business Analyst – Risk and Control

BUSINESS ANALYST L4(CONTRACT)

Business Analyst - 12 Month Fixed Term

Senior HRIS Analyst (EMEA/APAC Lead)

Service Desk Analyst

Application Support Analyst

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