Management analyst Work, Jobs in Darton, Syk (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Service Desk Analyst
NHS Blood and Transplant —Barnsley
- £32,073 - £39,043 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
5d
Business Analyst
Walker Morris LLP —Leeds
- Up to £45,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Communication skills
- Annual leave
Business Intelligence Analyst
University of Sheffield —Sheffield
- £38,784 - £51,753 a year
- Full-time
- Hybrid work
- SQL
- Analysis skills
- University
- Annual leave
- Employee discount
13d
Data Analyst
The Progeny Group Limited —Leeds
- £43,000 a year
- Full-time
- Remote
- Microsoft Excel
- SQL
- APIs
- Employee assistance programme
- Referral programme
Quick apply
13d
Business Analyst
TPP —Leeds
- £60,000 a year
- Spanish
Insight & Reporting Analyst
Yorkshire Building Society —Leeds
- Up to £36,000 a year
- Microsoft Excel
- Data analysis skills
- Communication skills
12d
Graduate Commercial Analyst
Vulcan Seals —Sheffield
- £26,702 - £28,500 a year
- Full-time
- Microsoft Office
- Analysis skills
- Business
- Health & wellbeing programme
- Employee assistance programme
Quick apply
7d
Business Analyst
DFS —Adwick le Street
- Analysis skills
- Software development
- IT
- Employee assistance programme
- Employee discount
Quick apply
Application Support Analyst
JLA —Ripponden
- Up to £35,000 a year
- Full-time
- Customer service
- ERP systems
- Microsoft Office
Quick apply
3d
IT Lead Business Analyst
Yorkshire Water —Bradford
- Up to £70,000 a year
- Full-time
- Hybrid work
- Management
- Mentoring
- Leadership
- Annual leave
- Flexible schedule
Supply Chain Management Analyst
Boeing —Sheffield
- Microsoft Excel
- ERP systems
- Data analysis skills
- Life insurance
6d
Senior HRIS Analyst (EMEA/APAC Lead)
Teledyne Technologies Inc. —Shipley
- Full-time
- Microsoft Excel
- Data analysis skills
- Analysis skills
- Employee stock purchase plan
- Annual leave
Business Analyst
Oakland —Leeds
- Hybrid work
- Bachelor's degree
- Travel
- Agile
- Annual leave
- Referral programme
Finance Business Partner
Card Factory —Wakefield
- From £55,000 a year
- Hybrid work
- Microsoft Powerpoint
- Accounting
- Communication skills
Business Analyst - Data
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Agile
- Employee discount
Workplace Solutions - Plan Management Analyst, Leeds
JPMorganChase —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer skills
Senior Performance Analyst
Leeds Community Healthcare NHS Trust —Leeds
- £39,959 - £48,117 a year
- Annual leave
4d
SOC Analyst (Level 1) – Graduate Opportunity_Leeds (Analyst I - Information Security)
UST —Leeds
- Computer Science
- Windows
- Analysis skills
Quick apply
Leakage Reporting & Config Analyst
Yorkshire Water —Bradford
- £42,396 - £52,995 a year
- Full-time
- Hybrid work
- Microsoft Office
- SQL
- IT
- Annual leave
- Flexible schedule
14d

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

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Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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Refine Your Search

management analyst jobs in darton, syk

Service Desk Analyst - Tier I

Service Desk Analyst

Business Analyst

Business Intelligence Analyst

Data Analyst

Business Analyst

Insight & Reporting Analyst

Graduate Commercial Analyst

Business Analyst

Application Support Analyst

IT Lead Business Analyst

Supply Chain Management Analyst

Senior HRIS Analyst (EMEA/APAC Lead)

Business Analyst

Finance Business Partner

Business Analyst - Data

Workplace Solutions - Plan Management Analyst, Leeds

Senior Performance Analyst

SOC Analyst (Level 1) – Graduate Opportunity_Leeds (Analyst I - Information Security)

Leakage Reporting & Config Analyst

I want to receive the latest job alerts for management analyst in darton, syk

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